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Windows 7: New PC - BSOD appears randomly


08 Jan 2012   #1

Windows 7 Ultimate x64
 
 
New PC - BSOD caused by ntoskrnl.exe

Hey!

I get bsod every now and then. Sometimes it comes when play I games and sometimes I'm just chatting with friends on skype and surfing in the net. First everything freezes up then I get black screen and after that the BSOD appears.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? X64
- the original installed OS on the system? Windows 7 X64 Ultimate
- an OEM or full retail version? Full retail

- What is the age of system (hardware)? Everything was bought in August 2011 expect my 500gb hd may be few years old. I'm not sure.

- What is the age of OS installation (have you re-installed the OS?) It was installed in August 2011.


Here's what WhoCrashed says about my BSOD:

crash dump file: C:\Windows\Minidump\010812-15818-01.dmp
uptime: 06:12:51
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8004CE0B30, 0xFFFFFA8004CE0E10, 0xFFFFF800031818B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

My System SpecsSystem Spec
.

08 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

First thing to check is whether you are overclocking your graphics card without being aware of it. Check Catalyst Control Center or Vision Engine Control Center and go through each feature to make sure you have no overclocking occurring.
My System SpecsSystem Spec
08 Jan 2012   #3

Windows 7 Home Premium 64 Bit
 
 

If the above method does not resolve your problem follow the next steps. Report back after each step whether it resolves your problem or if tests find problems with your system.
  1. Please remove Daemon Tools, as it uses a driver called dtsoftbus01.sys that is known to cause BSODs.

    I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

    Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

  2. If you continue to have crashes after uninstalling Daemon Tools, run hard disk diagnostics such as CrystalDiskInfo - Software - Crystal Dew World or those provided at HD Diagnostic

  3. If the hard disks come up clean, run Disk Check with both boxes checked for all drives.

  4. If the hard disk checks do not resolve crashes, run SFC /SCANNOW Command - System File Checker You may have to run up to three times to fix all corruption.

  5. Also, update all drivers possible by following the steps in Installing and updating drivers in 7 and checking Driver Reference for drivers and Drivers and Downloads for drivers' manufacturers.

  6. Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete.

  7. If all of the above have come back clean, and you still have crashes, it is likely an underlying driver that is causing compatibility issues. Run Driver Verifier as follows.
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. Run Driver Verifier
    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the above steps in 7.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.

Remember to keep us updated as you proceed with each step. Good luck!
My System SpecsSystem Spec
.


09 Jan 2012   #4

Windows 7 Ultimate x64
 
 

I turned AMD Overdrive off in Vision Engine control and I've uninstalled Daemon Tools and installed TotalMounter.
My System SpecsSystem Spec
15 Jan 2012   #5

Windows 7 Ultimate x64
 
 

I've done 1. 2. and 3. I haven't got any BSODS after uninstalling Daemon Tools but my windows has frozen up couple of times but I didn't get BSOD.
My System SpecsSystem Spec
15 Jan 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Anzi View Post
I've done 1. 2. and 3. I haven't got any BSODS after uninstalling Daemon Tools but my windows has frozen up couple of times but I didn't get BSOD.
Alright, I will take a look at your files again and see if anything stands out that might be causing freezing... Unfortunately, I cannot translate Finnish... Two things you can do:
  1. Check Event Viewer logs for reoccurring errors (Start Menu -> type "eventvwr" without quotes into the Search programs and files and hit enter -> Expand Custom Views -> Administrative Events). Search for the errors with Google and try to find a solution.
  2. Troubleshoot Application Conflicts by Performing a Clean Startup.
My System SpecsSystem Spec
15 Jan 2012   #7

Windows 7 Ultimate x64
 
 

Got another bsod =(. I was surfing normally when suddently chrome froze and after few minutes BSOD.

I checked the Event Viewer but there weren't any reoccuring errors.
My System SpecsSystem Spec
15 Jan 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Did disk check come up with any errors when you ran it before? You can find the logs with the steps in Check Disk (chkdsk) - Read Event Viewer Log

If there were any errors, you will want to run it again until no errors exist.
My System SpecsSystem Spec
16 Jan 2012   #9

Windows 7 Ultimate x64
 
 

I checked the logs for any errors but none was found. Now I removed one of my 2gb memoryblocks to see if the BSODS are caused by 'em.
My System SpecsSystem Spec
16 Jan 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Anzi View Post
I checked the logs for any errors but none was found. Now I removed one of my 2gb memoryblocks to see if the BSODS are caused by 'em.
Alright, run for a few days (or until another crash) and post back whether your system is stable or not after removing the module.
My System SpecsSystem Spec
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