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Windows 7: Bad Pool Header Error, occurs randomly

31 Jan 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Did you remove the Symantec program using the steps outlined in Enterprise Support - Symantec Corp. - How to uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems manually?

I'll see if I can narrow down when that driver showed up on your system.


My System SpecsSystem Spec
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31 Jan 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

The driver showed up between January 2nd and January 5th. Any idea what it might be? If not, it may be malware or a virus. PC Safe Doctor sound familiar?
My System SpecsSystem Spec
31 Jan 2012   #13
natyan

Windows 7 Ultimate 32bit
 
 

I installed Symantec on 12/29, so I'm hesitant to think the driver was included in that installation.
The only things installed between 1/2 and 1/5 were:
-F.lux
-Microsoft Visual C++ software
-Juniper Networks Network Connect (university remote printing software)

No, I've never heard of PC Safe Doctor; it's not installed on my system, either.
My System SpecsSystem Spec
.

31 Jan 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

What is F.lux? Is that the monitor control software?

One option you have is to go into C:\Windows\system32\Drivers and rename C:\Windows\system32\Drivers\mchInjDrv.sys to C:\Windows\system32\Drivers\mchInjDrv.sys.bak and see which program complains afterward.



Did you determine what was causing your crashes?
My System SpecsSystem Spec
03 Apr 2012   #15
natyan

Windows 7 Ultimate 32bit
 
 

Yes, F.lux is the monitor software.

The culprit seems to have been the Synaptics Endpoint driver. I uninstalled it and haven't had a BSOD since. Of course, that meant losing certain touchpad functions (like the drag/scroll), but it's not something I can't deal with if it means my system's stable.

Thanks for all your help.
My System SpecsSystem Spec
03 Apr 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

It could just be that the Synaptics driver was corrupted or out of date. You could try re-installing it and seeing if the crashes return; they may not if it was just a corrupted driver. I would recommend creating a restore point first so if it does cause crashes, you can revert back to the restore point.
My System SpecsSystem Spec
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 Bad Pool Header Error, occurs randomly




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