BSOD occurs randomly (maybe caused by uTorrent?), BCCode: d1


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD occurs randomly (maybe caused by uTorrent?), BCCode: d1


    I was recently sent a Toshiba Satellite P745 as part of Toshiba's Replacement Program and it is getting random BSODs. I'm wondering if it is because I'm running uTorrent and that is causing the BSOD because they are associated with NETIO.sys and ntoskrnl.exe. I have applied all of the updates available through Windows Update and the Toshiba Update utility. Since it is a refurbished laptop, I'm also wondering if it might be an issue with the hardware. This is the error report I get at startup:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000028
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800174CB2D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Here are the specs for my laptop:
    PROCESSOR: Intel® Core™ i5-2430M processor
    OPERATING SYSTEM: Genuine Windows 7 Home Premium (64-bit), SP1
    GRAPHICS ENGINE: Mobile Intel® HD Graphics
    GRAPHICS MEMORY: 64MB-1696MB dynamically allocated shared graphics memory
    MEMORY: 6GB DDR3 1333MHz memory
    HARD DRIVE: 640GB HDD (5400rpm)
    OPTICAL DRIVE: Blu-ray Disc™ ROM and DVD SuperMulti drive with Labelflash®

    I only received the laptop last Friday (1/6/12) so I haven't had much time with the machine. Any help would be greatly appreciated!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    All of these were blamed n netio.sys, usually that is related to the malware app. In your case McAffee is known to cause BSOD's on some systems


    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

    http://download.mcafee.com/products/...tches/MCPR.exe

    Microsoft Security Essentials - Free Antivirus for Windows


      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Wow, that was quick. Thanks so much for the fast response. I will definitely uninstall McAfee, see what happens, and report back after a 24 hour cycle. Thanks again, zigzag3143!
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    TleahciM said:
    Wow, that was quick. Thanks so much for the fast response. I will definitely uninstall McAfee, see what happens, and report back after a 24 hour cycle. Thanks again, zigzag3143!

    Good luck
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    24 hours later, it looks like McAfee was for sure the issue. It looks like we can close this case. Thanks again!!
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    TleahciM said:
    24 hours later, it looks like McAfee was for sure the issue. It looks like we can close this case. Thanks again!!
    Great news. Good luck
      My Computer


 

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