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Windows 7: BSOD occurs randomly (maybe caused by uTorrent?), BCCode: d1

08 Jan 2012   #1
TleahciM

Windows 7 Home Premium 64bit
 
 
BSOD occurs randomly (maybe caused by uTorrent?), BCCode: d1

I was recently sent a Toshiba Satellite P745 as part of Toshiba's Replacement Program and it is getting random BSODs. I'm wondering if it is because I'm running uTorrent and that is causing the BSOD because they are associated with NETIO.sys and ntoskrnl.exe. I have applied all of the updates available through Windows Update and the Toshiba Update utility. Since it is a refurbished laptop, I'm also wondering if it might be an issue with the hardware. This is the error report I get at startup:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800174CB2D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Here are the specs for my laptop:
PROCESSOR: Intel® Core™ i5-2430M processor
OPERATING SYSTEM: Genuine Windows 7 Home Premium (64-bit), SP1
GRAPHICS ENGINE: Mobile Intel® HD Graphics
GRAPHICS MEMORY: 64MB-1696MB dynamically allocated shared graphics memory
MEMORY: 6GB DDR3 1333MHz memory
HARD DRIVE: 640GB HDD (5400rpm)
OPTICAL DRIVE: Blu-ray Disc™ ROM and DVD SuperMulti drive with Labelflash®

I only received the laptop last Friday (1/6/12) so I haven't had much time with the machine. Any help would be greatly appreciated!


My System SpecsSystem Spec
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09 Jan 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

All of these were blamed n netio.sys, usually that is related to the malware app. In your case McAffee is known to cause BSOD's on some systems


I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/...tches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows


My System SpecsSystem Spec
09 Jan 2012   #3
TleahciM

Windows 7 Home Premium 64bit
 
 

Wow, that was quick. Thanks so much for the fast response. I will definitely uninstall McAfee, see what happens, and report back after a 24 hour cycle. Thanks again, zigzag3143!
My System SpecsSystem Spec
.


09 Jan 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by TleahciM View Post
Wow, that was quick. Thanks so much for the fast response. I will definitely uninstall McAfee, see what happens, and report back after a 24 hour cycle. Thanks again, zigzag3143!

Good luck
My System SpecsSystem Spec
10 Jan 2012   #5
TleahciM

Windows 7 Home Premium 64bit
 
 

24 hours later, it looks like McAfee was for sure the issue. It looks like we can close this case. Thanks again!!
My System SpecsSystem Spec
10 Jan 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by TleahciM View Post
24 hours later, it looks like McAfee was for sure the issue. It looks like we can close this case. Thanks again!!
Great news. Good luck
My System SpecsSystem Spec
Reply

 BSOD occurs randomly (maybe caused by uTorrent?), BCCode: d1




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