Laptop randomly freezes and screen turns black after

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  1. Posts : 19
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #11

    writhziden said:
    I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log

    Double-click NetBIOS over Tcpip. <--- That's one of the steps but I don't seem to have that in my non plug and play drivers section of Device Manager.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #12

    djpabz23 said:
    writhziden said:
    I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log

    Double-click NetBIOS over Tcpip. <--- That's one of the steps but I don't seem to have that in my non plug and play drivers section of Device Manager.
    Alright, then you may want to run SFC /SCANNOW Command - System File Checker (run up to three times to fix all errors if there is any corruption) to check for system file corruption.
      My Computer


  3. Posts : 19
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #13

    This is what I got.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #14

    djpabz23 said:
    This is what I got.
    Looks good. Not sure what is causing 7001 then. There was someone else on here having startup issues due to that, and it's a tough one to track down. I'll look into it further. Go through the other steps I gave and see if you can get back and running again.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #15

    writhziden said:
    djpabz23 said:
    This is what I got.
    Looks good. Not sure what is causing 7001 then. There was someone else on here having startup issues due to that, and it's a tough one to track down. I'll look into it further. Go through the other steps I gave and see if you can get back and running again.
    https://www.sevenforums.com/crashes-d...id-7001-a.html

    Looks like it may be a dependency issue for one of your services. I would have to see the full error to know what the root cause is, though. Can you double click on the error and give me the dialog for it?
    Last edited by writhziden; 10 Jan 2012 at 20:18. Reason: added link for info
      My Computer


  6. Posts : 19
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #16

    Log Name: System
    Source: Service Control Manager
    Date: 1/9/2012 9:30:31 PM
    Event ID: 7001
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Gateway53a
    Description:
    The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
    The dependency service or group failed to start.
    Event Xml:
    <Event xmlns="Error">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-10T02:30:31.370090400Z" />
    <EventRecordID>1745</EventRecordID>
    <Correlation />
    <Execution ProcessID="448" ThreadID="548" />
    <Channel>System</Channel>
    <Computer>Gateway53a</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Network List Service</Data>
    <Data Name="param2">Network Location Awareness</Data>
    <Data Name="param3">%%1068</Data>
    </EventData>
    </Event>
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #17

    To resolve this, we need to open Services. Open Services and repair it as follows.
    1. Click Start Menu
    2. Type Services into Search programs and files (do not hit enter)
    3. Right click Services and click Run as administrator
    4. Once in services, find the Network Location Awareness service.
    5. Click on the Dependencies tab
    6. Make a note of each service in the top white space (write them down, put them in notepad, etc.)
    7. Find each service
    8. Right click it and click Properties
    9. In the General tab, make sure the startup type is set to Automatic.
    10. Check the Dependencies tab for each of the services that Network Location Awareness depends on.
    11. Make sure those dependencies are also set to startup type: Automatic.


    The above might take a while depending on how many services there are due to dependencies.

    Basically, you want all dependencies to be set to startup automatically, and all of their dependencies to startup automatically, and all of the dependencies of the dependencies of the dependencies to be set to startup automatically, etc.
    Last edited by writhziden; 10 Jan 2012 at 20:52. Reason: Clarification
      My Computer


  8. Posts : 19
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #18

    writhziden said:
    To resolve this, we need to open Services. Open Services and repair it as follows.
    1. Click Start Menu
    2. Type Services into Search programs and files (do not hit enter)
    3. Right click Services and click Run as administrator
    4. Once in services, find the Network Location Awareness service.
    5. Click on the Dependencies tab
    6. Make a note of each service in the top white space (write them down, put them in notepad, etc.)
    7. Find each service
    8. Right click it and click Properties
    9. In the General tab, make sure the startup type is set to Automatic.
    10. Check the Dependencies tab for each of the services that Network Location Awareness depends on.
    11. Make sure those dependencies are also set to startup type: Automatic.

    The above might take a while depending on how many services there are due to dependencies.

    Basically, you want all dependencies to be set to startup automatically, and all of their dependencies to startup automatically, and all of the dependencies of the dependencies of the dependencies to be set to startup automatically, etc.

    Every service seems normal, all of them are set to automatic except for the ones that don't have a component that depends on them.
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #19

    djpabz23 said:
    writhziden said:
    To resolve this, we need to open Services. Open Services and repair it as follows.
    1. Click Start Menu
    2. Type Services into Search programs and files (do not hit enter)
    3. Right click Services and click Run as administrator
    4. Once in services, find the Network Location Awareness service.
    5. Click on the Dependencies tab
    6. Make a note of each service in the top white space (write them down, put them in notepad, etc.)
    7. Find each service
    8. Right click it and click Properties
    9. In the General tab, make sure the startup type is set to Automatic.
    10. Check the Dependencies tab for each of the services that Network Location Awareness depends on.
    11. Make sure those dependencies are also set to startup type: Automatic.

    The above might take a while depending on how many services there are due to dependencies.

    Basically, you want all dependencies to be set to startup automatically, and all of their dependencies to startup automatically, and all of the dependencies of the dependencies of the dependencies to be set to startup automatically, etc.

    Every service seems normal, all of them are set to automatic except for the ones that don't have a component that depends on them.
    Are you able to run Windows normally now? You may try a clean startup to see if it stops the error, as well. Could be an application interfering with the services.
      My Computer


  10. Posts : 19
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #20

    My laptop runs fine, it's just that the screen randomly turns black. It would freeze for a second and it would also make a stuttering noise, then it would turn it black. I'll try the clean startup
      My Computer


 
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