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Windows 7: Laptop randomly freezes and screen turns black after

09 Jan 2012   #1

Windows 7 Ultimate 64 Bit
 
 
Laptop randomly freezes and screen turns black after

I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things.

My System SpecsSystem Spec
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09 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Can you start in Safe Mode? If you can, do the following steps in safe mode.
  1. Click Start Menu
  2. Right click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Display adapters
  6. Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
  7. Put a tick to delete driver software for the device and click OK
  8. Restart Windows in normal mode

If you continue to have the same problem or other problems, let us know.
My System SpecsSystem Spec
09 Jan 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by djpabz23 View Post
I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things.
Oh, and the kernel-power errors just mean that your computer was not properly shut down. It's not good that they are reoccurring as often as they are, but we need to find the underlying reason for this. A black screen typically means a display card driver, so do the steps in my previous post.
My System SpecsSystem Spec
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09 Jan 2012   #4

Windows 7 Ultimate 64 Bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Can you start in Safe Mode? If you can, do the following steps in safe mode.
  1. Click Start Menu
  2. Right click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Display adapters
  6. Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
  7. Put a tick to delete driver software for the device and click OK
  8. Restart Windows in normal mode
If you continue to have the same problem or other problems, let us know.
I did what you said to do, we'll just have to see what happens.
My System SpecsSystem Spec
09 Jan 2012   #5

Windows 7 Home Premium 64 Bit
 
 

Best wishes.
My System SpecsSystem Spec
10 Jan 2012   #6

Windows 7 Ultimate 64 Bit
 
 

Ok so I havn't gotten the black screen yet, but now I always get this pop up that says "EXT_framebuffer_object extension was not found" Any ideas?
My System SpecsSystem Spec
10 Jan 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by djpabz23 View Post
Ok so I havn't gotten the black screen yet, but now I always get this pop up that says "EXT_framebuffer_object extension was not found" Any ideas?
Re-install all codec packs you are currently using, especially the DivX pack.
My System SpecsSystem Spec
10 Jan 2012   #8

Windows 7 Ultimate 64 Bit
 
 

Bummer, I just got the black screen :\
My System SpecsSystem Spec
10 Jan 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Go back through the steps with the video card driver. If you continue to have problems, run through the steps to Troubleshoot Application Conflicts by Performing a Clean Startup as it may be related to your DivX problem.
My System SpecsSystem Spec
10 Jan 2012   #10

Windows 7 Home Premium 64 Bit
 
 

I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log
My System SpecsSystem Spec
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 Laptop randomly freezes and screen turns black after




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