| Windows 7: Laptop randomly freezes and screen turns black after |
09 Jan 2012
|
#1 | | Windows 7 Ultimate 64 Bit |
Laptop randomly freezes and screen turns black after I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things. | My System Specs |
| System Manufacturer/Model Number Gateway NV53a OS Windows 7 Ultimate 64 Bit CPU Mobile DualCore AMD Athlon II P320, 2100 MHz Motherboard Gateway NV53A Memory 3834 MB (DDR3-1333 DDR3 SDRAM) Graphics Card ATI Mobility Radeon HD 4200 Series (256 MB) Sound Card ATI Radeon IGP HDMI @ AMD RS880 Chipset Monitor(s) Displays AU Optronics B156XW02 V2 [15.6" LCD] Hard Drives WDC WD3200BEVT-22A23T0 ATA Device (320 GB, 5400 RPM, SATA-II) |
09 Jan 2012
|
#2 | | Windows 7 Home Premium 64 Bit Colorado |
Can you start in Safe Mode? If you can, do the following steps in safe mode. - Click Start Menu
- Right click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Expand Display adapters
- Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
- Put a tick to delete driver software for the device and click OK
- Restart Windows in normal mode
If you continue to have the same problem or other problems, let us know. | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
09 Jan 2012
|
#3 | | Windows 7 Home Premium 64 Bit Colorado |

Quote: Originally Posted by djpabz23 I'm not sure if this is the right section to post this but, ever since I reformatted my laptop, it randomly freezes for about a second and a stuttering noise comes up. Then the screen turns black. It doesn't shut off because I could see the back light, it just turns completely black. What's causing this problem and how do I fix it? I checked the Event Logger and there are tons of errors and some critical kernal-power things. Oh, and the kernel-power errors just mean that your computer was not properly shut down. It's not good that they are reoccurring as often as they are, but we need to find the underlying reason for this. A black screen typically means a display card driver, so do the steps in my previous post. | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
09 Jan 2012
|
#4 | | Windows 7 Ultimate 64 Bit |

Quote: Originally Posted by writhziden Can you start in Safe Mode? If you can, do the following steps in safe mode. - Click Start Menu
- Right click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Expand Display adapters
- Right click each display adapter in that list and click Uninstall (do not hit OK when the dialog pops up after clicking Uninstall)
- Put a tick to delete driver software for the device and click OK
- Restart Windows in normal mode
If you continue to have the same problem or other problems, let us know. I did what you said to do, we'll just have to see what happens. | My System Specs | | System Manufacturer/Model Number Gateway NV53a OS Windows 7 Ultimate 64 Bit CPU Mobile DualCore AMD Athlon II P320, 2100 MHz Motherboard Gateway NV53A Memory 3834 MB (DDR3-1333 DDR3 SDRAM) Graphics Card ATI Mobility Radeon HD 4200 Series (256 MB) Sound Card ATI Radeon IGP HDMI @ AMD RS880 Chipset Monitor(s) Displays AU Optronics B156XW02 V2 [15.6" LCD] Hard Drives WDC WD3200BEVT-22A23T0 ATA Device (320 GB, 5400 RPM, SATA-II) |
09 Jan 2012
|
#5 | | Windows 7 Home Premium 64 Bit Colorado |
Best wishes. | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
10 Jan 2012
|
#6 | | Windows 7 Ultimate 64 Bit |
Ok so I havn't gotten the black screen yet, but now I always get this pop up that says "EXT_framebuffer_object extension was not found" Any ideas? | My System Specs | | System Manufacturer/Model Number Gateway NV53a OS Windows 7 Ultimate 64 Bit CPU Mobile DualCore AMD Athlon II P320, 2100 MHz Motherboard Gateway NV53A Memory 3834 MB (DDR3-1333 DDR3 SDRAM) Graphics Card ATI Mobility Radeon HD 4200 Series (256 MB) Sound Card ATI Radeon IGP HDMI @ AMD RS880 Chipset Monitor(s) Displays AU Optronics B156XW02 V2 [15.6" LCD] Hard Drives WDC WD3200BEVT-22A23T0 ATA Device (320 GB, 5400 RPM, SATA-II) |
10 Jan 2012
|
#7 | | Windows 7 Home Premium 64 Bit Colorado |

Quote: Originally Posted by djpabz23 Ok so I havn't gotten the black screen yet, but now I always get this pop up that says "EXT_framebuffer_object extension was not found" Any ideas? Re-install all codec packs you are currently using, especially the DivX pack. | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
10 Jan 2012
|
#8 | | Windows 7 Ultimate 64 Bit |
Bummer, I just got the black screen :\ | My System Specs | | System Manufacturer/Model Number Gateway NV53a OS Windows 7 Ultimate 64 Bit CPU Mobile DualCore AMD Athlon II P320, 2100 MHz Motherboard Gateway NV53A Memory 3834 MB (DDR3-1333 DDR3 SDRAM) Graphics Card ATI Mobility Radeon HD 4200 Series (256 MB) Sound Card ATI Radeon IGP HDMI @ AMD RS880 Chipset Monitor(s) Displays AU Optronics B156XW02 V2 [15.6" LCD] Hard Drives WDC WD3200BEVT-22A23T0 ATA Device (320 GB, 5400 RPM, SATA-II) |
10 Jan 2012
|
#9 | | Windows 7 Home Premium 64 Bit Colorado |
Go back through the steps with the video card driver. If you continue to have problems, run through the steps to Troubleshoot Application Conflicts by Performing a Clean Startup as it may be related to your DivX problem. | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter |
10 Jan 2012
|
#10 | | Windows 7 Home Premium 64 Bit Colorado |
I don't know if this is related, but I also note event ID 7001, and the solution posed by Microsoft is posed in Event ID 7001 Is Logged in the System Event Log | My System Specs | | System Manufacturer/Model Number HP Pavilion e9110t OS Windows 7 Home Premium 64 Bit CPU Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Motherboard Pegatron IPIEL-LA3 Memory 6.00 GB Hundai HMT125U6BFR8C-H9 Graphics Card ATI Radeon HD 4850 Sound Card Realtek High Definition Audio/ATI High Definition Audio Monitor(s) Displays Acer AL2216W Screen Resolution 1680x1050 Keyboard HP Keyboard Mouse HP Mouse PSU Unknown/installed by HP Case HP generic case Cooling Intel Stock Cooling Hard Drives Hitachi HDP725050GLA360 ATA Device 500 GB Internet Speed Download: 19.15 Mbps Upload: 1.67 Mbps Other Info Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter Laptop randomly freezes and screen turns black after problems? All times are GMT -5. The time now is 12:49 AM. | |