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Windows 7: BSOD when streaming to Roku 2 - ntoskrnl and tcpip.sys

10 Jan 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by tpattgeek View Post
Yes, PLEX is what I'm using to stream the video, but is that what actually caused the crash or is that just listing out all of the processes? I didn't have FSX running at the same time as PLEX, so did PLEX cause the crashes or was it avastsvc for ALL of them?
It may have been Avast, and it may have been ASACPI. Both of which are known to cause blue screen crashes. Streaming video involves a network connection, and Avast may have misinterpreted the connection and caused a conflict. There also may have been a conflict with the streaming software and ASACPI.SYS.

If you want to try updating ASACPI.SYS and see if it fixes the issue, this is a good first step.


My System SpecsSystem Spec
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10 Jan 2012   #12
tpattgeek

Windows 7 64-bit
 
 

Thank you so much. I'll keep you updated.
My System SpecsSystem Spec
10 Jan 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by tpattgeek View Post
Thank you so much. I'll keep you updated.
No problem. Let us know if updating the driver fixes the problem and we can proceed with further steps.
My System SpecsSystem Spec
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10 Jan 2012   #14
tpattgeek

Windows 7 64-bit
 
 

ASACPI.sys is now updated to 5/14/09. I'll let you know if it happens again.
My System SpecsSystem Spec
11 Jan 2012   #15
tpattgeek

Windows 7 64-bit
 
 

It just happened again after updating ASACPI.sys. It appears tcpip.sys is involved again, but it said the process name was PLEX Media Server, although I don't really put the blame on Plex since tons of people on Win 7 are currently using it. I ran the avast uninstall utility and installed Avira. Here's the dmp that happened today just to confirm my findings... Do you think I'll have similar issues with Avira? Thanks!
My System SpecsSystem Spec
11 Jan 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by tpattgeek View Post
It just happened again after updating ASACPI.sys. It appears tcpip.sys is involved again, but it said the process name was PLEX Media Server, although I don't really put the blame on Plex since tons of people on Win 7 are currently using it. I ran the avast uninstall utility and installed Avira. Here's the dmp that happened today just to confirm my findings... Do you think I'll have similar issues with Avira? Thanks!
We'll have to wait and see whether Avira causes similar problems. Microsoft Security Essentials - Free Antivirus for Windows is really the only trusted antivirus on these forums and has been found not to cause conflicts on systems. If you continue to get blue screen crashes, consider switching to MSE at least to test. Then we can try narrowing down to other things if necessary.
My System SpecsSystem Spec
11 Jan 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Your .dmp file was pretty much identical to the seventh one I listed in the code snippet in my previous post. I added the debugging analysis to my post with the seven dump files, so now there are eight. I did note one more thing while I was working on that .dmp file.

Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
My System SpecsSystem Spec
11 Jan 2012   #18
tpattgeek

Windows 7 64-bit
 
 

So removing the software will remove the driver, even if the software isn't open at the time? I never have Daemon Tools open unless I'm installing something. Just making sure.. My judgement may be clouded right now... _ :cheers!:
My System SpecsSystem Spec
11 Jan 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by tpattgeek View Post
So removing the software will remove the driver, even if the software isn't open at the time? I never have Daemon Tools open unless I'm installing something. Just making sure.. My judgement may be clouded right now... _ :cheers!:
Remove the software via the add/remove programs in Windows. Then use the sptd.sys uninstaller to remove the driver.
My System SpecsSystem Spec
12 Jan 2012   #20
tpattgeek

Windows 7 64-bit
 
 

Daemon Tools Lite isn't listed in the program list... Should I be able to just delete spdt.sys from drivers directory and be good?
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 BSOD when streaming to Roku 2 - ntoskrnl and tcpip.sys




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