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Windows 7: BSOD issue

10 Jan 2012   #1
adey11

Windows 7 Ultimate
 
 
BSOD issue

Hey,

So i have a Lenovo V570 brand new, and for the last two days i keep getting the blue screen of death. it tells me to uninstall any new hardware, but all that has been installed in the last few weeks are USBs. The forum told me how to post the details but i dont know hoe, please someone help!


My System SpecsSystem Spec
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10 Jan 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello adey11,

You say your computer is almost brand new...and I would imagine under warranty.

A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Be aware that attempting any subsequent hardware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.
My System SpecsSystem Spec
10 Jan 2012   #3
adey11

Windows 7 Ultimate
 
 

personally i dont think it actually is a hardware issue because it also talks about drivers needing to be uninstalled, so i think it is the driver of some piece of hardware but im just geussing
My System SpecsSystem Spec
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10 Jan 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
10 Jan 2012   #5
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by adey11 View Post
Hey,

So i have a Lenovo V570 brand new, and for the last two days i keep getting the blue screen of death. it tells me to uninstall any new hardware, but all that has been installed in the last few weeks are USBs. The forum told me how to post the details but i dont know hoe, please someone help!
Did you purchase you computer from a PC store near you and do they have a in house tech service they can repair it for you.
I would take it back and have them fix or replace it but that's how I take care of business.

Let them know that good news travels at a snails pace and bad news travels at the speed of lightening.
THW
My System SpecsSystem Spec
10 Jan 2012   #6
adey11

Windows 7 Ultimate
 
 

Here
My System SpecsSystem Spec
Reply

 BSOD issue




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