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Windows 7: BSOD Video Scheduler Error Message

05 Mar 2012   #21
writhziden

Windows 7 Home Premium 64 Bit
 
 

It appears there may be a graphics card hardware problem. That is a valid conclusion. There are some hardware tests at the end of this post that may help determine whether that is the case.


Problem Devices:
Code:
Realtek NDIS Protocol Driver	ROOT\LEGACY_RTNDPT60\0000	This device is not present, is not working properly, or does not have all its drivers installed.

Antivirus Software:
Code:
avgcsrva.exe	c:\program files (x86)\avg\avg2012\avgcsrva.exe	524	8	200	1380	5/03/2012 2:48 PM	12.0.0.1786	507.34 KB (519,520 bytes)	15/08/2011 5:21 AM
avgemca.exe	c:\program files (x86)\avg\avg2012\avgemca.exe	3712	8	200	1380	5/03/2012 2:49 PM	12.0.0.1854	1.52 MB (1,593,696 bytes)	21/09/2011 6:53 PM
avgidsagent.exe	c:\program files (x86)\avg\avg2012\avgidsagent.exe	2696	8	200	1380	5/03/2012 2:49 PM	12.0.0.1855	4.23 MB (4,433,248 bytes)	12/10/2011 6:25 AM
avgnsa.exe	c:\program files (x86)\avg\avg2012\avgnsa.exe	3692	8	200	1380	5/03/2012 2:49 PM	12.0.0.1883	1.90 MB (1,987,424 bytes)	13/09/2011 9:33 AM
avgtray.exe	c:\program files (x86)\avg\avg2012\avgtray.exe	3108	8	200	1380	5/03/2012 2:49 PM	12.0.0.1912	2.30 MB (2,416,480 bytes)	24/01/2012 5:24 PM
avgwdsvc.exe	c:\program files (x86)\avg\avg2012\avgwdsvc.exe	2240	8	200	1380	5/03/2012 2:49 PM	12.0.0.1773	188.26 KB (192,776 bytes)	2/08/2011 5:09 AM

Possible out of date drivers:
Code:
SSPORT	fffff880`09f5f000	fffff880`09f67000	Thu Aug 11 17:07:32 2005 (42fbda34)	0000d894		SSPORT.sys
LVUSBS64	fffff880`07e6c000	fffff880`07e76980	Sat Jul 26 09:06:36 2008 (488b3d7c)	00019bfe		LVUSBS64.sys
DgiVecp	fffff880`08fbe000	fffff880`08fce000	Thu Oct 30 21:38:29 2008 (490a7db5)	00011776		DgiVecp.sys
GEARAspiWDM	fffff880`04f8a000	fffff880`04f97000	Mon May 18 06:17:04 2009 (4a1151c0)	000159b4		GEARAspiWDM.sys
LHidFilt	fffff880`07f15000	fffff880`07f28000	Wed Jun 17 10:49:39 2009 (4a391ea3)	00014ede		LHidFilt.Sys
LMouFilt	fffff880`07f43000	fffff880`07f57000	Wed Jun 17 10:49:43 2009 (4a391ea7)	0001d7ff		LMouFilt.Sys
SSPORT.sys
LVUSBS64.sys
GEARAspiWDM.sys
LHidFilt.Sys
LMouFilt.Sys

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\davebeck\Windows_NT6_BSOD_jcgriff2\030512-23197-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03213000 PsLoadedModuleList = 0xfffff800`03458670
Debug session time: Sun Mar  4 20:46:58.659 2012 (UTC - 7:00)
System Uptime: 0 days 0:01:01.580
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800b7fb010, fffff880052438b8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78b8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800b7fb010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880052438b8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+78b8
fffff880`052438b8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`046f19c8 fffff880`06704000 : 00000000`00000116 fffffa80`0b7fb010 fffff880`052438b8 00000000`00000000 : nt!KeBugCheckEx
fffff880`046f19d0 fffff880`06703d0a : fffff880`052438b8 fffffa80`0b7fb010 fffffa80`0bc1ed50 fffffa80`0bb6f010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`046f1a10 fffff880`067aaf07 : fffffa80`0b7fb010 00000000`00000000 fffffa80`0bc1ed50 fffffa80`0bb6f010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`046f1a40 fffff880`067d4b75 : 00000000`ffffffff 00000000`00000edf 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`046f1b20 fffff880`067d32bb : 00000000`00000102 00000000`00000000 00000000`00000edf 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`046f1b50 fffff880`067a62c6 : ffffffff`ff676980 fffffa80`0bb6f010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`046f1bf0 fffff880`067d2e7a : 00000000`00000000 fffffa80`0b7edd50 00000000`00000080 fffffa80`0bb6f010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`046f1d00 fffff800`0352afee : 00000000`fffffc32 fffffa80`0bbfb620 fffffa80`066a6b30 fffffa80`0bbfb620 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`046f1d40 fffff800`032815e6 : fffff880`009e8180 fffffa80`0bbfb620 fffff880`009f30c0 5035766f`70433052 : nt!PspSystemThreadStartup+0x5a
fffff880`046f1d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+78b8
fffff880`052438b8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+78b8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ea760b6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
This was another Video Card 0x116 error...


Monitor temperatures during the following tests.
Use the following programs to monitor the temperatures.



My System SpecsSystem Spec
.
05 Mar 2012   #22
davebeck

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After running the FurMark test for only a couple of minutes the graphics card temperature increased to 73°C in the computer crashed. The CPU temperature was around 60°C at the same time.

I have a mate coming over this afternoonwith a spare graphics card that we are going to swap into my system to see if that makes a difference.
My System SpecsSystem Spec
05 Mar 2012   #23
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, sounds like a good step. Let us know how the system responds to a different card.
My System SpecsSystem Spec
.

05 Mar 2012   #24
davebeck

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Interestingly, we placed in a cheap GeForce graphics card and ran the FurMark test to find that the graphic card temperature quickly increased to around 97°C while the CPU temperature remained steady on 38°C. Do you find it surprising that the old video card would cause the CPU temperature to increase?

We ran the test for around 5 min and the system did not crash.

The plan is to now place the old video card into another system and run some tests on it.
My System SpecsSystem Spec
05 Mar 2012   #25
writhziden

Windows 7 Home Premium 64 Bit
 
 

Thanks for posting the results. If the card was not working properly, I could understand the CPU having to do more work. Let us know how your card does in another system, as well.
My System SpecsSystem Spec
Reply

 BSOD Video Scheduler Error Message




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