BSOD Video Scheduler Error Message

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  1. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #11

    Unfortunately I've had another crash. This time the BSOD occurred as the computer was loading up after an overnight shutdown.

    I have attached the dump files.

    Thanks in advance !
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #12

    Code:
    Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\davebeck\Windows_NT6_BSOD_jcgriff2_22\Windows_NT6_BSOD_jcgriff2\012212-41324-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`03208000 PsLoadedModuleList = 0xfffff800`0344d670
    Debug session time: Sat Jan 21 22:09:31.961 2012 (UTC - 7:00)
    System Uptime: 0 days 0:00:54.882
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800be43010, fffff880053a68b8, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+78b8 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800be43010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880053a68b8, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+78b8
    fffff880`053a68b8 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`048f69c8 fffff880`066d6000 : 00000000`00000116 fffffa80`0be43010 fffff880`053a68b8 00000000`00000000 : nt!KeBugCheckEx
    fffff880`048f69d0 fffff880`066d5d0a : fffff880`053a68b8 fffffa80`0be43010 fffffa80`0bcb9d50 fffffa80`0bbe8010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`048f6a10 fffff880`0677cf07 : fffffa80`0be43010 00000000`00000000 fffffa80`0bcb9d50 fffffa80`0bbe8010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`048f6a40 fffff880`067a6b75 : 00000000`ffffffff 00000000`00000d31 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`048f6b20 fffff880`067a52bb : 00000000`00000102 00000000`00000000 00000000`00000d31 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`048f6b50 fffff880`067782c6 : ffffffff`ff676980 fffffa80`0bbe8010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`048f6bf0 fffff880`067a4e7a : 00000000`00000000 fffffa80`0be38010 00000000`00000080 fffffa80`0bbe8010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`048f6d00 fffff800`0351ffee : 00000000`fffffc32 fffffa80`0bc99060 fffffa80`066a6b30 fffffa80`0bc99060 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`048f6d40 fffff800`032765e6 : fffff880`03786180 fffffa80`0bc99060 fffff880`037910c0 fffff880`01860384 : nt!PspSystemThreadStartup+0x5a
    fffff880`048f6d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+78b8
    fffff880`053a68b8 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+78b8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ea760b6
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    You received a STOP 0x116 crash, which means your graphics card/graphics card driver failed to respond to the system in a timely manner. Closely follow the steps in the first three posts provided by usasma for STOP 0x116: VIDEO_TDR_ERROR troubleshooting.
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #13

    Any luck following that thread? Need further troubleshooting steps?
      My Computer


  4. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #14

    At the moment everything is okay but I'm not convinced that I have actually fixed anything.

    If you don't mind I would like to keep the thread open just a bit longer.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #15

    Keep it open as long as needed. I like to check in with those I am helping every few weeks if I have not heard anything.
      My Computer


  6. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #16

    that's great, thanks for the help.
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #17

    You're welcome. How are things going at this time?
      My Computer


  8. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #18

    The system hasn't crashed for a little while, but I still get the feeling that it's not running 100%. Quite often video playback isn't totally smooth tiny little freezes. I will just continue to go about my daily tasks and hope that it stays stable.
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #19

    My girlfriend has that problem on her laptop. Hers is related to an overheat issue. Have you checked your temperatures?

    Use the following programs to monitor the temperatures.



    Could also be an application or service conflicting with the video: Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


  10. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #20

    I haven't had a chance to test the temperature yet but just now have had three consecutive blue screen errors. I have attached the diagnosis.

    Before crashing I had been watching a couple of video files but was only browsing a local news site in Firefox when the first crash occurred.

    I will definitely check the temperature but do have some doubts about that being the problem as I have had this problem occur only minutes into starting a session after the computer being shut down all night.

    Would I be totally off the market file were thinking that it may be a graphics card hardware problem?
      My Computer


 
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