BSOD When Using MS Word


  1. Posts : 7
    Windows 7 Home Premium 64 bit SP1
       #1

    BSOD When Using MS Word


    I am tearing my hair out with a problem I have on this computer! I attach the zip file which I made following the instructions on here.

    I am running Windows 7 on a 64-bit pc. It's running Windows Home Premium OEM. I've had the computer for a little over one year.

    I get a BSOD when I am running MS Word. When I bought the pc I installed a pirate copy and had occasional BSODs. I erased all traces of that and purchased MS Office online from Microsoft but I am still getting BSODs when I run MS Word, usually a couple of minutes in.

    I have run my antivirus/antispyware programs and they came up with nothing. I never get a BSOD when MS Word is not running, although sometimes it goes a few days without a BSOD.

    I work from home as a freelance writer so MS Word is essential. I really hope you can help me! Let me know if you need anything else. Thanks in advance :) you're really saving my life here.

    Regards,

    Victoria
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Victel said:
    I am tearing my hair out with a problem I have on this computer! I attach the zip file which I made following the instructions on here.

    I am running Windows 7 on a 64-bit pc. It's running Windows Home Premium OEM. I've had the computer for a little over one year.

    I get a BSOD when I am running MS Word. When I bought the pc I installed a pirate copy and had occasional BSODs. I erased all traces of that and purchased MS Office online from Microsoft but I am still getting BSODs when I run MS Word, usually a couple of minutes in.

    I have run my antivirus/antispyware programs and they came up with nothing. I never get a BSOD when MS Word is not running, although sometimes it goes a few days without a BSOD.

    I work from home as a freelance writer so MS Word is essential. I really hope you can help me! Let me know if you need anything else. Thanks in advance :) you're really saving my life here.

    Regards,

    Victoria
    Memory exception probably caused by your malware apps.

    I would remove Avira, and Avast and replace it with Microsoft Security Essentials.


    Knowledgebase for Home


    http://files.avast.com/files/eng/aswclear5.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #3

    Thank you for your quick reply.

    I uninstalled those 2 Malware apps ages ago and only use Win Defender now. And I had the BSODS before installing either of them.

    I don't get BSODs unless MS Word is running. Could you suggest anything else please?

    Regards,

    Victoria
      My Computer


  4. Posts : 7
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #4

    I ran the Avast remover you supplied.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    Victel said:
    I ran the Avast remover you supplied.


    Great dont forget to remove the Avira as well.
      My Computer


  6. Posts : 7
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #6

    Avira is not showing up in my "uninstall programs" list.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #7

    Says mfc100u.dll is missing when I try to click on the Avira icon and won't let me open it so I'm not sure how to remove it (I thought I already had but I guess not).
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    Victel said:
    Says mfc100u.dll is missing when I try to click on the Avira icon and won't let me open it so I'm not sure how to remove it (I thought I already had but I guess not).

    Use the removal tool in my previous post
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #9

    I did use your program to remove Avast but how do I remove Avira? It's not in Program Files, it's in Program Files (x86) and when I right-click on it, it says I need Admin Permission. I can't remove it using the Avast remover you sent, or the Win 7 uninstall (where it doesn't show up).

    Thanks.
      My Computer


  10. Posts : 7
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #10

    I just opened MS Word again and it crashed after less than a minute. I'm convinced it's some old files left over from my previous installation of MS Word since I don't get ever BSODs unless Word is open, and when it is open I get them frequently.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:33.
Find Us