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Windows 7: BSOD When Using MS Word


11 Jan 2012   #1

Windows 7 Home Premium 64 bit SP1
 
 
BSOD When Using MS Word

I am tearing my hair out with a problem I have on this computer! I attach the zip file which I made following the instructions on here.

I am running Windows 7 on a 64-bit pc. It's running Windows Home Premium OEM. I've had the computer for a little over one year.

I get a BSOD when I am running MS Word. When I bought the pc I installed a pirate copy and had occasional BSODs. I erased all traces of that and purchased MS Office online from Microsoft but I am still getting BSODs when I run MS Word, usually a couple of minutes in.

I have run my antivirus/antispyware programs and they came up with nothing. I never get a BSOD when MS Word is not running, although sometimes it goes a few days without a BSOD.

I work from home as a freelance writer so MS Word is essential. I really hope you can help me! Let me know if you need anything else. Thanks in advance you're really saving my life here.

Regards,

Victoria


My System SpecsSystem Spec
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11 Jan 2012   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Victel View Post
I am tearing my hair out with a problem I have on this computer! I attach the zip file which I made following the instructions on here.

I am running Windows 7 on a 64-bit pc. It's running Windows Home Premium OEM. I've had the computer for a little over one year.

I get a BSOD when I am running MS Word. When I bought the pc I installed a pirate copy and had occasional BSODs. I erased all traces of that and purchased MS Office online from Microsoft but I am still getting BSODs when I run MS Word, usually a couple of minutes in.

I have run my antivirus/antispyware programs and they came up with nothing. I never get a BSOD when MS Word is not running, although sometimes it goes a few days without a BSOD.

I work from home as a freelance writer so MS Word is essential. I really hope you can help me! Let me know if you need anything else. Thanks in advance you're really saving my life here.

Regards,

Victoria
Memory exception probably caused by your malware apps.

I would remove Avira, and Avast and replace it with Microsoft Security Essentials.


Knowledgebase for Home


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
11 Jan 2012   #3

Windows 7 Home Premium 64 bit SP1
 
 

Thank you for your quick reply.

I uninstalled those 2 Malware apps ages ago and only use Win Defender now. And I had the BSODS before installing either of them.

I don't get BSODs unless MS Word is running. Could you suggest anything else please?

Regards,

Victoria
My System SpecsSystem Spec
.


11 Jan 2012   #4

Windows 7 Home Premium 64 bit SP1
 
 

I ran the Avast remover you supplied.
My System SpecsSystem Spec
11 Jan 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Victel View Post
I ran the Avast remover you supplied.


Great dont forget to remove the Avira as well.
My System SpecsSystem Spec
11 Jan 2012   #6

Windows 7 Home Premium 64 bit SP1
 
 

Avira is not showing up in my "uninstall programs" list.
My System SpecsSystem Spec
11 Jan 2012   #7

Windows 7 Home Premium 64 bit SP1
 
 

Says mfc100u.dll is missing when I try to click on the Avira icon and won't let me open it so I'm not sure how to remove it (I thought I already had but I guess not).
My System SpecsSystem Spec
11 Jan 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Victel View Post
Says mfc100u.dll is missing when I try to click on the Avira icon and won't let me open it so I'm not sure how to remove it (I thought I already had but I guess not).

Use the removal tool in my previous post
My System SpecsSystem Spec
11 Jan 2012   #9

Windows 7 Home Premium 64 bit SP1
 
 

I did use your program to remove Avast but how do I remove Avira? It's not in Program Files, it's in Program Files (x86) and when I right-click on it, it says I need Admin Permission. I can't remove it using the Avast remover you sent, or the Win 7 uninstall (where it doesn't show up).

Thanks.
My System SpecsSystem Spec
11 Jan 2012   #10

Windows 7 Home Premium 64 bit SP1
 
 

I just opened MS Word again and it crashed after less than a minute. I'm convinced it's some old files left over from my previous installation of MS Word since I don't get ever BSODs unless Word is open, and when it is open I get them frequently.
My System SpecsSystem Spec
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 BSOD When Using MS Word




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