Been having intermittant crashes over the past month. Not been able to pin anything down in particular but suspect its something to do with graphics card. Have updated all drivers etc but still getting BSOD.
Hope somebody might be able to help
Have attached Zip file containing Dump and System file data but am unable to add a System Diagnostic Report as the report status just says collecting data for 60 seconds (after 30 minutes?)
We're looking at video issues right now.
Update your video drivers from the nVidia website ( Drivers - GeForce )
5 memory dumps
5 different BSOD error codes
at least 3 different causes blamed.
This is most likely a hardware problem, but can also be:
- compatibility issue
- low-level driver problem
- or even malware
Start by checking out your video card. Make sure that:
- the fan is running
- the power plug is firmly plugged into the video card
- there is sufficient airflow in the case to get to and around the video card
- that the video card cooler is not clogged with dust/debris.
Then, try these free diagnostics (start with the 2 video test sections): Hardware Diags
Also, you have a CD/DVD program that uses a driver that dates from 2005 (afc.sys). Please uninstall the program.
You also have (either the same or another) CD/DVD program that uses a driver that dates from 2006 (pcouffin.sys). Please uninstall this program.
Your af15dba.sys driver dates from 2007. Please uninstall the DigitalNow TinyTwin DVB-T Receiver program
BSOD BUGCHECK SUMMARY
Code:Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011112-26348-01.dmp] Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505 Debug session time: Wed Jan 11 11:14:53.680 2012 (UTC - 5:00) System Uptime: 0 days 2:02:24.303 BUGCHECK_STR: 0x19_20 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: avp.exe FAILURE_BUCKET_ID: 0x19_20_VRF_nt!ExFreePoolWithTag+1b1 Bugcheck code 00000019 Arguments 00000020 949f29a0 949f29c8 08050002 BiosVersion = F2 BiosReleaseDate = 01/18/2008 CPUID: "Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz" MaxSpeed: 2400 CurrentSpeed: 2400 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011112-26301-01.dmp] Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505 Debug session time: Wed Jan 11 09:11:10.318 2012 (UTC - 5:00) System Uptime: 0 days 4:01:52.942 Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+b1d ) BUGCHECK_STR: 0xC5_2 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: avp.exe FAILURE_BUCKET_ID: 0xC5_2_VRF_nt!ExFreePoolWithTag+b1d Bugcheck code 000000C5 Arguments 00000004 00000002 00000001 833275d8 BiosVersion = F2 BiosReleaseDate = 01/18/2008 CPUID: "Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz" MaxSpeed: 2400 CurrentSpeed: 2400 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011112-27487-01.dmp] Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505 Debug session time: Wed Jan 11 05:07:51.761 2012 (UTC - 5:00) System Uptime: 0 days 14:01:51.759 *** WARNING: Unable to verify timestamp for jraid.sys *** ERROR: Module load completed but symbols could not be loaded for jraid.sys *** WARNING: Unable to verify timestamp for amdxata.sys *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys *** WARNING: Unable to verify timestamp for RapportKELL.sys *** ERROR: Module load completed but symbols could not be loaded for RapportKELL.sys *** WARNING: Unable to verify timestamp for spldr.sys *** ERROR: Module load completed but symbols could not be loaded for spldr.sys *** WARNING: Unable to verify timestamp for kl1.sys *** ERROR: Module load completed but symbols could not be loaded for kl1.sys *** WARNING: Unable to verify timestamp for RapportPG.sys *** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys *** WARNING: Unable to verify timestamp for RapportEI.sys *** ERROR: Module load completed but symbols could not be loaded for RapportEI.sys *** WARNING: Unable to verify timestamp for 33758724.sys *** ERROR: Module load completed but symbols could not be loaded for 33758724.sys *** WARNING: Unable to verify timestamp for AF15BDA.sys *** ERROR: Module load completed but symbols could not be loaded for AF15BDA.sys *** WARNING: Unable to verify timestamp for sbapifs.sys *** ERROR: Module load completed but symbols could not be loaded for sbapifs.sys *** WARNING: Unable to verify timestamp for klim6.sys *** ERROR: Module load completed but symbols could not be loaded for klim6.sys *** WARNING: Unable to verify timestamp for ckldrv.sys *** ERROR: Module load completed but symbols could not be loaded for ckldrv.sys *** WARNING: Unable to verify timestamp for klif.sys *** ERROR: Module load completed but symbols could not be loaded for klif.sys *** WARNING: Unable to verify timestamp for RapportCerberus32_34302.sys *** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_34302.sys *** WARNING: Unable to verify timestamp for kl2.sys *** ERROR: Module load completed but symbols could not be loaded for kl2.sys *** WARNING: Unable to verify timestamp for ArcSec.sys *** ERROR: Module load completed but symbols could not be loaded for ArcSec.sys *** WARNING: Unable to verify timestamp for intelppm.sys *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys *** WARNING: Unable to verify timestamp for Rt86win7.sys *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys *** WARNING: Unable to verify timestamp for Afc.sys *** ERROR: Module load completed but symbols could not be loaded for Afc.sys *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys *** WARNING: Unable to verify timestamp for nvBridge.kmd *** ERROR: Module load completed but symbols could not be loaded for nvBridge.kmd *** WARNING: Unable to verify timestamp for pcouffin.sys *** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys *** WARNING: Unable to verify timestamp for nvoclock.sys *** ERROR: Module load completed but symbols could not be loaded for nvoclock.sys *** WARNING: Unable to verify timestamp for drmk.sys *** ERROR: Module load completed but symbols could not be loaded for drmk.sys *** WARNING: Unable to verify timestamp for klmouflt.sys *** ERROR: Module load completed but symbols could not be loaded for klmouflt.sys *** WARNING: Unable to verify timestamp for RTKVHDA.sys *** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys *** WARNING: Unable to verify timestamp for cdd.dll *** ERROR: Module load completed but symbols could not be loaded for cdd.dll *** WARNING: Unable to verify timestamp for ATMFD.DLL *** ERROR: Module load completed but symbols could not be loaded for ATMFD.DLL *** WARNING: Unable to verify timestamp for peauth.sys *** ERROR: Module load completed but symbols could not be loaded for peauth.sys *** WARNING: Unable to verify timestamp for secdrv.SYS *** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS *** WARNING: Unable to verify timestamp for TuneUpUtilitiesDriver32.sys *** ERROR: Module load completed but symbols could not be loaded for TuneUpUtilitiesDriver32.sys *** WARNING: Unable to verify timestamp for rapportiaso.sys *** ERROR: Module load completed but symbols could not be loaded for rapportiaso.sys BUGCHECK_STR: 0xc2_7 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: avp.exe FAILURE_BUCKET_ID: 0xc2_7_VRF_nt!ExFreePoolWithTag+1b1 Bugcheck code 000000C2 Arguments 00000007 0000109b 00000000 8ca78ef0 BiosVersion = F2 BiosReleaseDate = 01/18/2008 CPUID: "Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz" MaxSpeed: 2400 CurrentSpeed: 2400 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011012-26956-01.dmp] Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505 Debug session time: Tue Jan 10 13:45:12.521 2012 (UTC - 5:00) System Uptime: 0 days 11:33:32.519 Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+443 ) DEFAULT_BUCKET_ID: NULL_DEREFERENCE PROCESS_NAME: System BUGCHECK_STR: 0x7E FAILURE_BUCKET_ID: 0x7E_VRF_dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+443 Bugcheck code 1000007E Arguments c0000005 933ab501 81e45ba0 81e45780 BiosVersion = F2 BiosReleaseDate = 01/18/2008 CPUID: "Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz" MaxSpeed: 2400 CurrentSpeed: 2400 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010912-26223-01.dmp] Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505 Debug session time: Mon Jan 9 14:52:39.898 2012 (UTC - 5:00) System Uptime: 0 days 12:34:56.521 Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 ) DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP BUGCHECK_STR: 0x8E PROCESS_NAME: iexplore.exe FAILURE_BUCKET_ID: 0x8E_VRF_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+116 Bugcheck code 1000008E Arguments c0000005 931d26bc a99b6b00 00000000 BiosVersion = F2 BiosReleaseDate = 01/18/2008 CPUID: "Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz" MaxSpeed: 2400 CurrentSpeed: 2400 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
These crashes were caused by memory corruption (probably your video driver). Please run these two tests to verify your memory and find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!!
1-Memtest.
RAM - Test with Memtest86+*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool
*Boot from the CD, and leave it running for at least 5 or 6 passes.
Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.
Test the sticks individually, and if you find a good one, test it in all slots.
Any errors are indicative of a memory problem.
If a known good stick fails in a motherboard slot it is probably the slot.
2-Driver verifier
Driver Verifier - Enable and DisableI'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).
In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users
Hi,
thank you very much for your replies.
Checked graphics card - working and cleaned of a little dust.
Updated driver to Nvidia 290.53 beta driver.
Deleted all 'Arcsoft' Software relating to afc.sys file
Removed everything relating to DVB Tuner.
pcouffin.sys relates to 'Convert X to DVD' which I know about.
Ran the graphics load test - ran for 30 minutes but I noticed temperature was 102 degrees so I stopped that.
Latest crash this evening had a 'rapport' programme being the problem. Disabled that.
Memory is all new - replaced at Christmas in light of crashes
Attached the latest report;
I am afraid you did not remove afc. See snip
These were Related to RapportIaso.sys RapportIaso from Trusteer Ltd. I would remove it.
Old drivers needing updating
How To Find Drivers:Code:Afc.sys 2/23/2005 1:58:55 AM 0x95df8000 0x95e00000 0x00008000 0x421c29af ckldrv.sys 1/9/2006 9:47:26 PM 0x90e00000 0x90e04580 0x00004580 0x43c3203e pcouffin.sys 12/5/2006 9:39:53 AM 0x94e97000 0x94ea2900 0x0000b900 0x457584b9 AF15BDA.sys 12/5/2007 10:41:36 PM 0x9181f000 0x9186ee80 0x0004fe80 0x47576f70 GEARAspiWDM.sys 5/18/2009 7:16:53 AM 0x921dc000 0x921e1280 0x00005280 0x4a1151b5- - The most common drivers are listed on this page: Driver Reference Driver Reference- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - Driver manufacturer links are on this page: Drivers and Downloads
Last edited by zigzag3143; 29 Feb 2012 at 00:41.
Thank you,
Right I've identified the drivers you mentioned and removed the relevent software/ programmes.
I'll let you know how I get on - and thank you once again.
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