Random BSOD - Windows 7 - newly purchased refurbished laptop

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  1. Posts : 16
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #11

    I just clicked on the "Intel® Processor Graphics 3000" link posted on the Intel utility scan report. It brought me to a page where I found


    Available Downloads (Which file should I download?)
    File name: winxp_14469.exe
    Version:14.46.9.5394
    Download Date:11/24/2011 Status:Latest
    Size:22.39 MB Language:Multi language
    Operating Systems:Windows XP *, Windows XP Home Edition*, Windows XP Media Center Edition*, Windows XP Professional*

    Here's the ReadMe: http://downloadmirror.intel.com/20778/eng/readme.txt

    and the Release Note: http://downloadmirror.intel.com/2077...fx_5394_32.pdf


    I have downloaded it, but not installed it. Should I?
      My Computer


  2. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #12

    sabbyATL,

    Sorry you are still having problems. Please complete the system specs so we can better assist you.
      My Computer


  3. Posts : 16
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #13

    Is this what you mean? From dxdiag.exe?

    I can be fairly responsive all day, so any suggestions I can try within an hour.

    Thanks!
    Last edited by sabbyATL; 12 Jan 2012 at 09:35. Reason: attachments
      My Computer


  4. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #14

    Click on the "Quick Links" menu at the top of this web page. Click on "Edit Your Details" on the left side. Click on "Edit System Spec" on the left side. Now you can enter detailed information, such as make and model of your pc, etc.

    Thanks!
      My Computer


  5. Posts : 16
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #15

    OK, sorry, I had to go to a meeting but it's updated now. I ran Speccy and filled in what I could.
      My Computer


  6. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #16

    Much better.

    Here is your link to flash your bios:

    Model Content Page
      My Computer


  7. Posts : 16
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #17

    That's the version I have from msinfo32:


    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name SABBY-PC
    System Manufacturer TOSHIBA
    System Model Satellite P775
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date TOSHIBA 1.60, 9/8/2011
    SMBIOS Version 2.6
    Windows Directory C:\windows
    System Directory C:\windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name Sabby-PC\Sabby
    Time Zone Eastern Standard Time
    Installed Physical Memory (RAM) 6.00 GB
    Total Physical Memory 5.91 GB
    Available Physical Memory 3.30 GB
    Total Virtual Memory 11.8 GB
    Available Virtual Memory 8.98 GB
    Page File Space 5.91 GB
    Page File C:\pagefile.sys


    But I am confused because the Toshiba page you sent shows:

    Version: 1.60
    Size: 7,655,005 bytes
    Posted: 10/04/11
    Released Date: 09/26/11
      My Computer


  8. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #18

    You are correct - you have the latest bios.
      My Computer


  9. Posts : 16
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #19

    Should I go ahead and install that graphics driver I downloaded?

    I haven't had a problem since I had that random shutdown this morning.

    That shutdown did not have a BSOD but it did have an event 43 task 62 kernel thing.

    Is that something known I can do something about or do you think that's related.
      My Computer


  10. Posts : 16
    Windows 7 Home Premium 64bit SP1
    Thread Starter
       #20

    Well, so far so good. No BSOD or random shut down today and I used the machine all day. I did NOT install that graphics driver I downloaded from Intel this morning. But I did install the one I downloaded using the Toshiba website last night. This morning, after the random shut down, I did a Windows Update and then a Toshiba Service Station update. So, maybe things are good. I'll wait a few days to see. So far, since I got this thing two weeks ago it BSODed or random shut about 5 times a day. If it doesn't do it all over the course of a few days I'm diagnosing it cured.
      My Computer


 
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