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Windows 7: Random BSOD and restart. ntkrnlmp.exe


12 Jan 2012   #1
Lau

Windows 7 Home Premium 64bit
 
 
Random BSOD and restart. ntkrnlmp.exe

Hi,

- Windows 7 x64
- Original OS was Windows 7 x64
- OEM

- Hardware age is 18-19 months
- OS age is about 18-19 months

It's a Asus UL30VT, and i restarts suddenly. It has happened 3 or 4 times in the past days. I have tried to see what the problem could be, but i have no clue? Perhaps my drivers?

Any help would be very much appreciated.

/Lau


My System SpecsSystem Spec
.

12 Jan 2012   #2
Microsoft MVP

 
 

Your Broadcom Bluetooth 2.1 + EDR USB Device is disabled. Please enable it and update the drivers.

Please uninstall Daemon Tools as it's sptd.sys driver is known to cause BSOD's on some Windows 7 systems. Once uninstalled, please use this free tool to ensure that the sptd.sys driver is completely removed from your system: DuplexSecure - FAQ - Remove 64 bit sptd.sys

Update the ATK0101 HotKey Utility for your system. The current driver dates from 2007
Update the ASUS NB Probe program for your system. The current driver dates from 2005
Update your webcam drivers as they date from 2008

A small overclock is noted on the system (39 mHz) - if this is due to throttling/Turbo software either in the BIOS or in windows, please disable it to see if that stops the BSOD's.

If all of the above doesn't fix the BSOD's, please post back and we'll ask you to run Driver Verifier on all 3rd party drivers.

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011212-22354-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 12 07:58:01.642 2012 (UTC - 5:00)
System Uptime: 0 days 14:43:42.671
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`034cbb65 fffff880`0a6ba380 00000000`00000000
BiosVersion = 211    
BiosReleaseDate = 07/14/2010
CPUID:        "Genuine Intel(R) CPU           U7300  @ 1.30GHz"
MaxSpeed:     1300
CurrentSpeed: 1339
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My System SpecsSystem Spec
14 Jan 2012   #3
Lau

Windows 7 Home Premium 64bit
 
 

Hi,

Thanks for the reply.

I have tried to do all the things you have asked me to do, but today it restarted again.
I was just using Chrome searching the internet when it happened.

Got this message:

Problem signature:
Problem Event Name: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Locale ID: 1030

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80003444841
BCP3: FFFFF880009A9998
BCP4: FFFFF880009A91F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Don't know however this will help?

//Lau
My System SpecsSystem Spec
.


14 Jan 2012   #4
Microsoft MVP

 
 

Please run Driver Verifier according to these instructions:
From this link: Driver Verifier Settings
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
14 Jan 2012   #5
Lau

Windows 7 Home Premium 64bit
 
 

Thanks for fast reply.

I have tried to run Driver Verifier 6 times now.

My computer starts normally (very slow), but after 3-4 minutes it just freezes. No BSOD or any information.
The only thing i can do after this is to restart the computer with the Powerbutton.

Do you have a next step, og should i try to make a fresh Windows 7 install?

/Lau
My System SpecsSystem Spec
14 Jan 2012   #6
Microsoft MVP

 
 

Please make a new report using these instructions. That way we can see if there's any information gathered about the freezes - even though you're not getting BSOD's: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 Random BSOD and restart. ntkrnlmp.exe




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