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Windows 7: persistent system stability issues - need help pinpointing problem


12 Jan 2012   #1

Windows 7 Home Premium 64bit
 
 
persistent system stability issues - need help pinpointing problem

Hey guys,
Thank you for taking a look at my dump files. Long story short, I built this computer last May and it has had persistent stability problems. Every couple months I will get a BSOD. I keep it updated, run MSE scans frequently, and am not OC'ing anything. The most recent BSOD was preceded by an error that mentioned power, but I don't remember the exact wording. My system specs are on my profile. Thanks again!

My System SpecsSystem Spec
.

12 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Code:
  • Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\slinton\Windows_NT6_BSOD_jcgriff2\112711-30576-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02e56000 PsLoadedModuleList = 0xfffff800`0309b670 Debug session time: Sun Nov 27 15:02:13.990 2011 (UTC - 7:00) System Uptime: 0 days 0:04:51.036 Loading Kernel Symbols ............................................................... ................................................................ ............. Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c000001d, fffff88007021596, fffff880072ad5e0, 0} Unable to load image \SystemRoot\system32\drivers\spsys.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for spsys.sys *** ERROR: Module load completed but symbols could not be loaded for spsys.sys Probably caused by : spsys.sys ( spsys+21596 ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c000001d, Exception code that caused the bugcheck Arg2: fffff88007021596, Address of the instruction which caused the bugcheck Arg3: fffff880072ad5e0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction. FAULTING_IP: spsys+21596 fffff880`07021596 d6 ??? CONTEXT: fffff880072ad5e0 -- (.cxr 0xfffff880072ad5e0) rax=fffff880072b29d7 rbx=fffff7804000002c rcx=0000000000000000 rdx=0000000000004800 rsi=fffff8a00313d000 rdi=fffff880072af088 rip=fffff88007021596 rsp=fffff880072adfc0 rbp=0000000000000000 r8=00000000000098dc r9=fffff880072ae100 r10=fffff8a0024bb200 r11=0000000000000617 r12=fffff8a018fb85f0 r13=00000000bffe002c r14=fffff8a00313e010 r15=0000087fc0000004 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 spsys+0x21596: fffff880`07021596 d6 ??? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: sppsvc.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000020 to fffff88007021596 STACK_TEXT: fffff880`072adfc0 00000000`00000020 : fffff880`00000200 fffff8a0`00000108 fffff880`00000188 fffff880`0000028b : spsys+0x21596 fffff880`072adfc8 fffff880`00000200 : fffff8a0`00000108 fffff880`00000188 fffff880`0000028b fffff8a0`00000034 : 0x20 fffff880`072adfd0 fffff8a0`00000108 : fffff880`00000188 fffff880`0000028b fffff8a0`00000034 00000000`00000000 : 0xfffff880`00000200 fffff880`072adfd8 fffff880`00000188 : fffff880`0000028b fffff8a0`00000034 00000000`00000000 fffff880`00000000 : 0xfffff8a0`00000108 fffff880`072adfe0 fffff880`0000028b : fffff8a0`00000034 00000000`00000000 fffff880`00000000 00000000`00000000 : 0xfffff880`00000188 fffff880`072adfe8 fffff8a0`00000034 : 00000000`00000000 fffff880`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`0000028b fffff880`072adff0 00000000`00000000 : fffff880`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff8a0`00000034 FOLLOWUP_IP: spsys+21596 fffff880`07021596 d6 ??? SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: spsys+21596 FOLLOWUP_NAME: MachineOwner MODULE_NAME: spsys IMAGE_NAME: spsys.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a085e7a STACK_COMMAND: .cxr 0xfffff880072ad5e0 ; kb FAILURE_BUCKET_ID: X64_0x3B_spsys+21596 BUCKET_ID: X64_0x3B_spsys+21596 Followup: MachineOwner ---------
  • Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\slinton\Windows_NT6_BSOD_jcgriff2\121511-43227-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03056000 PsLoadedModuleList = 0xfffff800`0329b670 Debug session time: Thu Dec 15 15:45:09.868 2011 (UTC - 7:00) System Uptime: 0 days 0:00:44.304 Loading Kernel Symbols ............................................................... .............................................................. Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck F4, {3, fffffa8008adb790, fffffa8008adba70, fffff800033d68b0} c0000005 Exception in ext.Analyze debugger extension. PC: 000007fe`fe0a17a6 VA: 00000000`00000001 R/W: 0 Parameter: 00000000`00000000 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* CRITICAL_OBJECT_TERMINATION (f4) A process or thread crucial to system operation has unexpectedly exited or been terminated. Several processes and threads are necessary for the operation of the system; when they are terminated (for any reason), the system can no longer function. Arguments: Arg1: 0000000000000003, Process Arg2: fffffa8008adb790, Terminating object Arg3: fffffa8008adba70, Process image file name Arg4: fffff800033d68b0, Explanatory message (ascii) Debugging Details: ------------------ c0000005 Exception in ext.analyze debugger extension. PC: 000007fe`fe0a17a6 VA: 00000000`00000001 R/W: 0 Parameter: 00000000`00000000
  • Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\slinton\Windows_NT6_BSOD_jcgriff2\011212-26005-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03258670 Debug session time: Thu Jan 12 14:37:32.140 2012 (UTC - 7:00) System Uptime: 0 days 0:26:47.576 Loading Kernel Symbols ............................................................... ................................................................ ............. Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80003093434, fffff8800865fa30, 0} Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80003093434, Address of the instruction which caused the bugcheck Arg3: fffff8800865fa30, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!IopfCompleteRequest+754 fffff800`03093434 488b4008 mov rax,qword ptr [rax+8] CONTEXT: fffff8800865fa30 -- (.cxr 0xfffff8800865fa30) rax=00000e7900007f57 rbx=fffffa800af52ffb rcx=fffffa80052049a0 rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa800af52c10 rip=fffff80003093434 rsp=fffff88008660410 rbp=00000000a000000c r8=000000000000000b r9=0000000000000000 r10=fffffa8005d4cf80 r11=fffff880086604f8 r12=00000000a0000003 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210202 nt!IopfCompleteRequest+0x754: fffff800`03093434 488b4008 mov rax,qword ptr [rax+8] ds:002b:00000e79`00007f5f=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: mbam.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80003093434 STACK_TEXT: fffff880`0865f168 fffff800`0308f1e9 : 00000000`0000003b 00000000`c0000005 fffff800`03093434 fffff880`0865fa30 : nt!KeBugCheckEx fffff880`0865f170 fffff800`0308eb3c : fffff880`0865f3b0 fffff800`03067971 fffff800`031eae10 fffff880`08660990 : nt!KiBugCheckDispatch+0x69 fffff880`0865f2b0 fffff800`030bb4fd : fffff800`032acbbc 00000000`00000000 fffff800`03013000 fffff880`086601d8 : nt!KiSystemServiceHandler+0x7c fffff880`0865f2f0 fffff800`030ba2d5 : fffff800`031da788 fffff880`0865f368 fffff880`086601d8 fffff800`03013000 : nt!RtlpExecuteHandlerForException+0xd fffff880`0865f320 fffff800`030cb361 : fffff880`086601d8 fffff880`0865fa30 fffff880`00000000 fffffa80`0af52c10 : nt!RtlDispatchException+0x415 fffff880`0865fa00 fffff800`0308f2c2 : fffff880`086601d8 fffffa80`0af52ffb fffff880`08660280 00000000`00000000 : nt!KiDispatchException+0x135 fffff880`086600a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiSystemServiceHandler+7c fffff800`0308eb3c b801000000 mov eax,1 SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: nt!KiSystemServiceHandler+7c FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3 FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c Followup: MachineOwner ---------
Nothing obvious stands out. Have you at any time run registry cleaners? They are known to cause erratic blue screen crashes after mucking up the registry. If not, run through the following steps and report back after each before proceeding to the next step. Since your blue screen crashes are intermittent, you can run these at whatever pace you want.
  1. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs.
  2. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors.
  3. Check for viruses.
    Download and install the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download (do not start the trial) and make sure it is updated. Do not run a scan yet.
    Download VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software but do not unzip it yet
    Download the Fakerean removal tool but do not run it yet.
    Start your computer in Safe Mode
    Unzip VIPRE Rescue and let it run.
    Run a full scan with Malwarebytes.
    Run the fakerean removal tool.
  4. Install all Windows Updates and update your device drivers (see Installing and updating drivers in 7, Driver Reference Table - sysnative.com - MVP and Drivers and Downloads for driver updating).
  5. Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete.
  6. An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. Run Driver Verifier

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
My System SpecsSystem Spec
12 Jan 2012   #3

Windows 7 Home Premium 64bit
 
 

Thanks a lot for the quick reply, writhziden! To answer your question, I have never run any registry cleaners. I will start working my way down the list this weekend, and will report any problems or interesting findings. Thanks again.
My System SpecsSystem Spec
.


12 Jan 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by slinton View Post
Thanks a lot for the quick reply, writhziden! To answer your question, I have never run any registry cleaners. I will start working my way down the list this weekend, and will report any problems or interesting findings. Thanks again.
No problem. Post back if you have any questions, comments, or concerns.
My System SpecsSystem Spec
31 Jan 2012   #5

Windows 7 Home Premium 64bit
 
 

Hi writhziden,
Just a quick update. I checked both my master and slave HDDs and both did not show any errors. I will plan on running step 2 tomorrow. Haven't had a BSOD since I started this thread. Thanks for the assistance so far!
My System SpecsSystem Spec
31 Jan 2012   #6

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Thanks for posting back and letting us know how things are going.
My System SpecsSystem Spec
04 Feb 2012   #7

Windows 7 Home Premium 64bit
 
 

Hi writhziden, I ran sfc /scannow and windows found no damaged files. I am now on step 3, and I have a rookie question about how to enter safe mode. When I restart my machine, pressing F8 sends me to boot options. There are three boot options: my master HDD, my slave HDD, and the CD drive. Since both my master and slave are the same make/model, I can't tell them apart in the boot selection menu. Does it matter which one I choose? Is this the right way to enter safe mode? Thank you!
My System SpecsSystem Spec
04 Feb 2012   #8

Windows 7 Home Premium 64 Bit
 
 

You are changing the boot order using BIOS settings. That unfortunately will not get you into safe mode. See if Advanced Boot Options gives you better steps for entering the advanced boot options and then choose safe mode.



Were you ever able to get into Safe Mode? How are things running?
My System SpecsSystem Spec
26 Feb 2012   #9

Windows 7 Home Premium 64bit
 
 

Yes, I was able to get into Safe Mode. I ran VIPRE and MBAM and neither showed any evidence of malware on my system. I will run the fakerean tool later today. I haven't had any BSODs or other issues with my machine. Thanks for your help so far!
My System SpecsSystem Spec
19 Mar 2012   #10

Windows 7 Home Premium 64 Bit
 
 

No problem. How is the system responding at this time?
My System SpecsSystem Spec
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 persistent system stability issues - need help pinpointing problem




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