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Windows 7: Computer gets stuck at welcome screen after sleep/hibernate


12 Jan 2012   #1

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Computer gets stuck at welcome screen after sleep/hibernate

If I close my laptop, half the time, the computer freezes after I put in my password. It just gets stuck on the welcome screen with the spinning wheel. It doesn't always happen, but I have to do a hard reset everytime it does. I already set the HD to never turn off, so I am just wondering what else i can do to stop this freezing? Thanks !

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12 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

We will need a little more information to proceed with troubleshooting your problem. We can better assist you if you follow the http://www.sevenforums.com/crashes-d...tructions.html (I realize you aren't having a blue screen, but other logs are generated by those instructions that would help track down the problem)
My System SpecsSystem Spec
13 Jan 2012   #3

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Is Windows 7 . . . - x86 (32-bit) or x64 ?-64 - the original installed OS on the system?-Yes - an OEM or full retail version?-OEM - What is the age of system (hardware)?~2 years - What is the age of OS installation (have you re-installed the OS?) No.
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13 Jan 2012   #4

Windows 7 Home Premium 64 Bit
 
 

You have a lot of application errors due to the Bonjour Service (part of iTunes and Apple software). See Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 for fixing this error.
My System SpecsSystem Spec
13 Jan 2012   #5

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Tried that, still gets frozen sometimes at the welcome screen. It has also started freezing alot more just in regular usage. Any help?
My System SpecsSystem Spec
13 Jan 2012   #6

Windows 7 Home Premium 64 Bit
 
 

You should Troubleshoot Application Conflicts by Performing a Clean Startup and see if you can find the service/application causing conflicts.
My System SpecsSystem Spec
03 Feb 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Did a clean startup resolve the problem? Let us know if you need any further troubleshooting.
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 Computer gets stuck at welcome screen after sleep/hibernate




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