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Windows 7: Win7 Pro x64 - BSOD while computer is idle once daily, error 0x50.

13 Jan 2012   #1
bioNuke

Windows 7 Ultimate x64 SP1
 
 
Win7 Pro x64 - BSOD while computer is idle once daily, error 0x50.

Hey guys.

I've done a bit of googling but seem unable to find any concrete causes of this BSOD.
The error is 0x50. I don't know what the error message is as I'm not here when it happens, I got them to write down the stop code though. I've attached the minidumps as per the BSOD thread post instructions and the perfmon report, as well as a dxdiag x64 report.

It is my parents computer so unfortunately I know about as much about it as you do.

They say that they start the computer up in the morning and use it for about an hour and a half. They run a small home business so the computer is usually on all day. After the initial use in the morning they go to get ready for the day and when they check back there is either that BSOD error or an error that says "BOOTMGR image is corrupt." on a black DOS screen. If the computer BSODs they simply reboot, if they get the BOOTMGR error the computer is completely unresponsive. They say even the reset switch on the tower does not work. They have to hold the power button till the comp powers off then turn it back on.

Apparently after they do this it runs fine for the rest of the day. The timestamps of the minidumps confirm this, they occur almost every day at around 7am.

I'm at a loss here.

They were running Vista Home Premium x64 earlier but decided to upgrade to 7 Pro x64 due to my dad purchasing a Samsung Slate (which comes with 7 Pro). I told them Vista is rubbish and they would be far better off with 7 lol, which in my experience is far from false.

This windows 7 installation was only installed (from scratch, no upgrade!) one week ago and they've had 5 BSODs since then.

For the record, they were also getting the BSODs with Vista, but they did not write down the stop code so unfortunately I can't tell you if it was the same.

If you have need of any more information reply and let me know and I'll do my best to enlighten you.

Thank you for your help!!!


My System SpecsSystem Spec
.
13 Jan 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

No concrete proof (there is indirect evidence) but I will bet it is your Kaspersky


I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
13 Jan 2012   #3
bioNuke

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
No concrete proof (there is indirect evidence) but I will bet it is your Kaspersky


I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows
Thank you, I've just rang them and told them to remove it. We'll see how that goes over the next 2 or 3 days.
My System SpecsSystem Spec
.

13 Jan 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bioNuke View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
No concrete proof (there is indirect evidence) but I will bet it is your Kaspersky


I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows
Thank you, I've just rang them and told them to remove it. We'll see how that goes over the next 2 or 3 days.


Rang them?
My System SpecsSystem Spec
13 Jan 2012   #5
bioNuke

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by bioNuke View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
No concrete proof (there is indirect evidence) but I will bet it is your Kaspersky


I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloa...vremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows
Thank you, I've just rang them and told them to remove it. We'll see how that goes over the next 2 or 3 days.


Rang them?
Yes... We have these wonderful things called telephones in Australia, perhaps you've heard of them? :P

Sorry, I don't really know what you're asking. If you're suggesting that they wouldn't know how to uninstall it, you're right, I talked them through it. Otherwise, I have no idea what you're getting at!
My System SpecsSystem Spec
13 Jan 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bioNuke View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by bioNuke View Post

Thank you, I've just rang them and told them to remove it. We'll see how that goes over the next 2 or 3 days.


Rang them?
Yes... We have these wonderful things called telephones in Australia, perhaps you've heard of them? :P

Sorry, I don't really know what you're asking. If you're suggesting that they wouldn't know how to uninstall it, you're right, I talked them through it. Otherwise, I have no idea what you're getting at!


Thank you, I've just rang them and told them to remove it. We'll see how that goes over the next 2 or 3 days.

KasperskY?
My System SpecsSystem Spec
13 Jan 2012   #7
bioNuke

Windows 7 Ultimate x64 SP1
 
 

Yes, Kaspersky... Is that what you were after or is there something wrong with my grammar that I'm not aware of? XD
My System SpecsSystem Spec
13 Jan 2012   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bioNuke View Post
Yes, Kaspersky... Is that what you were after or is there something wrong with my grammar that I'm not aware of? XD

Kaspersky is fine. I didnt know they remove their own products.

Good luck
My System SpecsSystem Spec
13 Jan 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote:
Yes... We have these wonderful things called telephones in Australia, perhaps you've heard of them? :P

Sorry, I don't really know what you're asking. If you're suggesting that they wouldn't know how to uninstall it, you're right, I talked them through it. Otherwise, I have no idea what you're getting at!


zigzag3143,
I believe bioNuke is talking about his parents removing Kaspersky under his tuition...

BTW Welcome to our Forum fellow Aussie...
My System SpecsSystem Spec
13 Jan 2012   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Thanks Jan, was like pulling teeth and I would have asked for his parents permission had I understood
My System SpecsSystem Spec
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 Win7 Pro x64 - BSOD while computer is idle once daily, error 0x50.




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