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Windows 7: BSOD regularly but randomly, even when computer was idle.

16 Jan 2012   #11
charlestonc

Windows 7 Enterprise 64 bit
 
 

Hi,
The computer has blue-screened a few more times since I turned on driver verifier last night. dmp files attached, please let me know if any of them are informative. (All dmp files starting 1/15/2012 happened while driver verifier were running).


My System SpecsSystem Spec
.
17 Jan 2012   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by charlestonc View Post
Hi,
The computer has blue-screened a few more times since I turned on driver verifier last night. dmp files attached, please let me know if any of them are informative. (All dmp files starting 1/15/2012 happened while driver verifier were running).
The only dMP file that caught a driver was related to your video driver. I would re-install newest available using this method

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using

Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.



At some point you are going to have to start thinking about a clean install.
My System SpecsSystem Spec
17 Jan 2012   #13
charlestonc

Windows 7 Enterprise 64 bit
 
 

Hi,

OK, I will give it a try to remove and re-install the graphic driver. A couple of questions:

1. I assume it remains possible that more than one driver is causing the blue screen, therefore even after re-installing the graphic driver I should still keep testing for faulty driver?

2. A clean install means I should reformat the hard drive and re-install windows 7, right? I may consider doing that sooner rather than later, when the computer is still relatively new. But in general, how should I make sure not to install a conflicted driver again? Should I always go to the manufacturer website and download the newest driver rather than relying on window's plug and play?

Thanks a bunch!
My System SpecsSystem Spec
.

17 Jan 2012   #14
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by charlestonc View Post
Hi,

OK, I will give it a try to remove and re-install the graphic driver. A couple of questions:

1. I assume it remains possible that more than one driver is causing the blue screen, therefore even after re-installing the graphic driver I should still keep testing for faulty driver?

2. A clean install means I should reformat the hard drive and re-install windows 7, right? I may consider doing that sooner rather than later, when the computer is still relatively new. But in general, how should I make sure not to install a conflicted driver again? Should I always go to the manufacturer website and download the newest driver rather than relying on window's plug and play?

Thanks a bunch!
My pleasure
1-BSOD's are almost always a combination of things. Some of the big causes are Malware (and malware apps), old drivers, etc.

2-A clean install does involve formatting (and re-installing your apps). There is no sure fire way of not installing a driver that may conflict with another. You can limit the problem by only installing the absolutely essential applications.

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
18 Jan 2012   #15
charlestonc

Windows 7 Enterprise 64 bit
 
 

Hi,

I've deleted all graphic driver with Driver Sweeper, downloaded the latest non-beta version of the driver from the manufacturer's website (NVIDIA), which actually turns out to be the same version as my original installed driver. Still having driver verifier running in the background and the computer has still bluescreened a number of times. All the dmp files have been attached here, could you tell me any additional faulty drivers could be responsible?

Thanks!
My System SpecsSystem Spec
18 Jan 2012   #16
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by charlestonc View Post
Hi,

I've deleted all graphic driver with Driver Sweeper, downloaded the latest non-beta version of the driver from the manufacturer's website (NVIDIA), which actually turns out to be the same version as my original installed driver. Still having driver verifier running in the background and the computer has still bluescreened a number of times. All the dmp files have been attached here, could you tell me any additional faulty drivers could be responsible?

Thanks!
As you can see only one of the DMP's was verified and it was inconclusive. Memory management still is blamed for the most recent crash.

One thing of note is that the #3D nvidia driver appears in the active process on several of the crashes.

You arent overclocking right?
My System SpecsSystem Spec
18 Jan 2012   #17
charlestonc

Windows 7 Enterprise 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
As you can see only one of the DMP's was verified and it was inconclusive. Memory management still is blamed for the most recent crash.

One thing of note is that the #3D nvidia driver appears in the active process on several of the crashes.

You arent overclocking right?
Hmm... I'm not familiar with how to overclock a computer, and never (knowingly at least) overclocked it myself. But I did check the BIOS just now, System Performance is set to "normal" rather than "System Optimal" (which has a speedometer symbol that suggests overclocking). The Ai Overclock Tuner and Turbo Ratios were all set to "Auto", which is the default.

I could remove the 3D NVIDIA driver -- I have not started playing games on this computer yet so I'm not sure why it'd be running in the active process.

Is it possible that the latest non-beta driver is actually in conflict with the system and I should install a slightly older version?

Thanks!
My System SpecsSystem Spec
18 Jan 2012   #18
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by charlestonc View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
As you can see only one of the DMP's was verified and it was inconclusive. Memory management still is blamed for the most recent crash.

One thing of note is that the #3D nvidia driver appears in the active process on several of the crashes.

You arent overclocking right?
Hmm... I'm not familiar with how to overclock a computer, and never (knowingly at least) overclocked it myself. But I did check the BIOS just now, System Performance is set to "normal" rather than "System Optimal" (which has a speedometer symbol that suggests overclocking). The Ai Overclock Tuner and Turbo Ratios were all set to "Auto", which is the default.

I could remove the 3D NVIDIA driver -- I have not started playing games on this computer yet so I'm not sure why it'd be running in the active process.

Is it possible that the latest non-beta driver is actually in conflict with the system and I should install a slightly older version?

Thanks!
It is possible that the newest vid driver "might" do that.

"Ai overclock tuner"?

Can you give us your system specs so we know what hardware we are dealing with.
My System SpecsSystem Spec
18 Jan 2012   #19
charlestonc

Windows 7 Enterprise 64 bit
 
 

Sure. Is there an utility you would recommend to give you detailed sys spec? I want to give you all the information you need, which is probably not me looking at my computer and reporting it to you.

Also, is it safe to rule out the memory sticks or slots being responsible for this? Since BSOD happens much more frequently once I turned on driver verifier. It's more difficult for me to run the memtest (esp. swapping out the physical sticks to test one by one, not so sure I want to risk opening up the computer myself).

Cheers!
My System SpecsSystem Spec
18 Jan 2012   #20
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by charlestonc View Post
Sure. Is there an utility you would recommend to give you detailed sys spec? I want to give you all the information you need, which is probably not me looking at my computer and reporting it to you.

thanks
There are a bunch, and everyone has their own favorite. Things like SIW2, Everest, AIDA64, etc.

For just the video "stuff" you can type dxdiag in search, zip the output, and upload it.

For a simple built-in tool, type sysinfo32 into search.

Let us know if you need help
My System SpecsSystem Spec
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 BSOD regularly but randomly, even when computer was idle.




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