Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after virus clean up, STOP:c0000135 file %hs is missing

14 Jan 2012   #21
highelf1

Windows 7 Professional 64 bit
 
 

the steam, Firefox and user files are .dmp files I just don't know to include them all not because I am not sure if they are relevant

sincerely,
Highelf


My System SpecsSystem Spec
.
14 Jan 2012   #22
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by highelf1 View Post
the steam, Firefox and user files are .dmp files I just don't know to include them all not because I am not sure if they are relevant

sincerely,
Highelf



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
14 Jan 2012   #23
highelf1

Windows 7 Professional 64 bit
 
 

first as far as i can tell, there is no file in windows called minidump or anything else with the .dmp ending but there is .dmp files within other files that are within the windows file.... as seen below.

[QUOTE=highelf1;1744537]ok, so I couldn't find a file ending in .dmp in the windows folder straight away so I did a scan on Ubuntu for all files on the C: drive that ended in .dmp needless to say a got quite a list.... unfortunatly none of these were directly in the windows folder, but about half of these were within foulders that were within the windows folder. I have no idea which of these are the ones we are looking for so I will give you a rough guide as to the location of each ( I cannot go through the exact location of each one as there are 105 files found, I am sure you dont want to go through that many :P ) all of these locations are on the C: drive.

the first 8 files are located around the area of (note that the part underlined changes slightly for each file):

ProgramData/Microsoft/Windows/WER/ReportQueue/Kernal_0_0_cab_0b41ed6a

the next 14 are as follows (all the same location):

Windows/LiveKernalReports/WATCHDOG

the next 1 is as follows:

Windows/SysWOW64/config/systemprofile/AppData/Local/CrashDumps

the next 2 are as follows:

Windows/Temp/AtherosAppDump

The rest are not in the windows folder and are concerning the steam app, Firefox crash reports, a few games and a few relating to my admin user account, if you need me to list these aswell just say the word, i wont because they are on a completly diffrent section of the C: drive and I assume have nothing to do with this.

I hope this helps, if what we are looking for is not here then its either invisible to ubuntu or doesnt exist (or something else :P )

second as i cant boot up window and am doing this through Ubuntu not sure if i can check to see if minidumps are enabled. Is there any way of doing this step in command prompt?

sincerely,
Highelf1
My System SpecsSystem Spec
.

14 Jan 2012   #24
highelf1

Windows 7 Professional 64 bit
 
 

ok, so i edited my Startup and Recovery Settings using cmd and still couldnt find a file, so unless one of the files above is what you are looking for, I have no idea how to get it...
I will keep trying things, if you have any ideas send them my way.

Highelf.
My System SpecsSystem Spec
14 Jan 2012   #25
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by highelf1 View Post
ok, so i edited my Startup and Recovery Settings using cmd and still couldnt find a file, so unless one of the files above is what you are looking for, I have no idea how to get it...
I will keep trying things, if you have any ideas send them my way.

Highelf.
Unsure but I doubt the DMP from those locations are what we want.
My System SpecsSystem Spec
14 Jan 2012   #26
highelf1

Windows 7 Professional 64 bit
 
 

thinking of giving up and just doing a clean install, keep hitting dead ends....
I really do want to repair this tho...

Highelf1
My System SpecsSystem Spec
15 Jan 2012   #27
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by highelf1 View Post
thinking of giving up and just doing a clean install, keep hitting dead ends....
I really do want to repair this tho...

Highelf1

It is often the fastest and best way to get going again.
My System SpecsSystem Spec
15 Jan 2012   #28
highelf1

Windows 7 Professional 64 bit
 
 

could it be that I didnt uninstall Norton properly (my previous anti virus) and that its conflicting with microsoft security essentials (installed when I got the virus) and that this could be causing the trouble?

If so do you know how I can check and if its true completly remove Norton without booting into windows 7 (maybe I could use ubuntu).

Highelf1
My System SpecsSystem Spec
15 Jan 2012   #29
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by highelf1 View Post
thinking of giving up and just doing a clean install, keep hitting dead ends....
I really do want to repair this tho...

Highelf1

It is often the fastest and best way to get going again.

FYI

Clean Install Windows 7
My System SpecsSystem Spec
15 Jan 2012   #30
highelf1

Windows 7 Professional 64 bit
 
 

ok, I've decided to just do a clean install.
too bad really

Highelf1
My System SpecsSystem Spec
Reply

 BSOD after virus clean up, STOP:c0000135 file %hs is missing




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
STOP: C0000135 The program can't start because %hs is missing from you
"STOP: C0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix the problem Hello all, This is the first time I have ever asked for help on an online forum, in most cases I have been able to fix the problem myself, however on this occasion...
General Discussion
stop error c0000135
the pc gets to win 7 logo, bsod, then loops back to attemp to restart. safe modes do not work. the code is c0000135 'the program cant start because %hs is missing from your computer. try re installing the program.' there is no indication of what program it may be. many reference i have read...
BSOD Help and Support
Error C0000135 %hs is missing on blue screen - No AVG installed
Not sure what is going on with my Laptop it appears to be stuck in a repair loop cycle and I am unable to reboot the system. Safe mode or system restore are not working and will just continue the loop. Have completed CHKDSK to no avail. Looking on the internet it appears that this problem is...
General Discussion
c0000135 Error On Boot - %hs Missing
Hello and thanks for the chance to post on this site. I hope I can get some help because this is a work computer that I am having the issue with. I will try to be as thorough as possible. My problem: I was sick over the weekend and got home and just fell asleep. I had left my computer on the...
General Discussion
HELP C0000135 %hs is missing ... Urgent!!!
My OS is win7 -64bit. Dell Inspiron laptop. 1. Recently caught Mediashifting virus, when tried to install spywear doctor to remove it, I was told to uninstall AVG first, for some reason, I could not uninstall AVG, panel control disable the option, I then went to AVG folder, tried to delete it...
BSOD Help and Support
STOP: c0000135 The program can't start because %hs is missing
Free pills! <-Never mind... I do not have AVG installed. I believe this was effected by a virus (as just before I could not boot I had the "Win 7 Home Security" virus pop up). How do I boot up my computer without losing my files? I've tried the Googles, but nothing is working. I do not...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App