Windows 7: Multiple BSOD, Clean windows System_Service_Exception ntoskrnl+7c1e9?

footcow · 14 Jan 2012

Hello,

I have been having multiple BSOD on my PC for a while. I re-installed windows, but am still having problems.

I get random BSOD when using the computer. It seems to not matter what I am doing or how long the computer has been on.

Last night I ran memtest86 for 12 hours and got 0 errors and 6 passes. I have tried everything I can think of, but I out of ideas. Any help would be much appreciated.

Thank you.

System Spec:

Windows 7 x64
Original OS, Retail
System Hardware is 2 months old
OS installation is 2 days old.

Processor: i7 2600K
Ram: 16GB

usasma · 14 Jan 2012

Perfmon shows that drivers haven't been installed for your USB controllers. Please install the drivers for the Renesas Electronics USB 3.0 Host Controller by NEC Electronics. The driver should be available at the mobo manufacturer's support/download website.

Only 56 Windows Updates since SP1 - most systems have 65 or more. Please check to make sure that you have all Windows Updates.

4 memory dumps
3 different BSOD error codes
4 different causes blamed
This is most likely a hardware error. I didn't see signs of compatibility issues, low-level driver problems, or malware when looking at the memory dumps (they are other possibilities for this pattern) - so I'd suggest that you do the following:

I suggest starting all troubleshooting with the following diagnostic tests (located at this link: Hardware Diags ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

Quote:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks

If this doesn't determine where the problem is, perform the rest of the free stress tests at my Hardware Diagnostics page: Hardware Diags

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011412-10046-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 16:10:46.393 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:51.189
Probably caused by : afd.sys ( afd!AfdCleanupCore+40e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x3B_afd!AfdCleanupCore+40e
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`03f0cade fffff880`0b484d40 00000000`00000000
BiosVersion = V1.17
BiosReleaseDate = 12/16/2011
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011412-8127-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 14:04:57.083 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:12.880
Probably caused by : atikmdag.sys ( atikmdag+67215 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  MMLoadDrv.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+67215
Bugcheck code 0000003B
Arguments 00000000`c000001d fffff880`04956215 fffff880`0ad887f0 00000000`00000000
BiosVersion = V1.17
BiosReleaseDate = 12/16/2011
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011312-10467-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 13 20:54:57.003 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:15.800
Probably caused by : memory_corruption
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`060f1217 fffff880`024b2258 fffff880`024b1ab0
BiosVersion = V1.17
BiosReleaseDate = 12/16/2011
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011312-9968-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 13 20:50:02.703 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:19.500
Probably caused by : Ntfs.sys ( Ntfs!DirtyPageRoutine+18 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!DirtyPageRoutine+18
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`035380c8 fffff880`03537920 fffff880`01256440
BiosVersion = V1.17
BiosReleaseDate = 12/16/2011
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

footcow · 14 Jan 2012

I found and installed the USB drivers, and finished windows updates. I think they were all not finished because I just re-installed windows yesterday. I will let you know if you I have any more issues. Also, I will start doing your troubleshooting tests.

Thanks again for the help.

footcow · 20 Jan 2012

I have updated windows and tested all of the memory, which passed with no errors. I am having trouble testing the HDDs and the SSD, however. I have 2 samsung HDD, but the Samsung site says that everything is Seagate now, but when I run Seatools, it doesn't detect any HDD. My SSD is an OCX Vertex 3, but I have been unable to find diagnostic tools for it. I am still having issues and getting multiple BSOD most days. What should i try next?

Thanks for the help.

Also, I have run Furmark and Prime95.

usasma · 20 Jan 2012

Here's what little info I have on SSD's:

Quote:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum

What are the exact error messages you get when trying to run SeaTools on the Samsung drives?
What were the results from Furmark and Prime95?

footcow · 20 Jan 2012

Seatools didn't give an error message, but said that there were no drives detected and to check cables if I thought that there should be some. Which I did and they are connected, but I still have the same problem.

As for Furmark and Prime95 I have previously run both tests with no errors, but I ran them after your first post, with the same results.

My SSD has the newest firmware version (I checked that already). And I am going to start with the Crystal Dew tool now.

I don't know anything about the chipset and storage control drivers, would these be found from the SSD manufacturer?

Thank you.

usasma · 21 Jan 2012

chipset and storage control drivers are from the manufacturer of the chipset on the motherboard and from the manufacturer of the storage controller on the motherboard.

Let us know the make and model of your motherboard (or of the system if it's an OEM system) and we'll figure that out.

It's unusual for Seatools not to detect the drive. Some folks at work change the controller mode from ATA to AHCI and find that the disk is recognized that way. I prefer to use a tool similar to the Ultimate Boot Cd (free from here: Ultimate Boot CD - Overview ) to run the hard drive test - or you can run it from within Windows with the Seatools for Windows program.

Also, try other tools to see if they recognize the hard drive.

Good luck!

footcow · 30 Jan 2012

My motherboard is an MSI P67A-GD55 (B3)

I already have the drives in AHCI, and seatools doesn't recognize the drives.

Also, I re-installed Windows on to an HDD instead of the SSD and it has been working without problems for about 4 days now.

Thanks

usasma · 30 Jan 2012

IMO it's most likely a controller issue - the controller on the motherboard doesn't recognize the SSD.
Maybe a chipset/storage controller driver update from the Intel download site ( http://downloadcenter.intel.com )?

footcow · 31 Jan 2012

I spoke too soon, when I shutdown my PC last night, right after I made my last post, I got another BSOD. Also, I have had several today. I'm not sure what is wrong since the SSD isn't even connected to the system anymore.

Windows 7: Multiple BSOD, Clean windows System_Service_Exception ntoskrnl+7c1e9?

Multiple BSOD, Clean windows System_Service_Exception ntoskrnl+7c1e9? problems?