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Windows 7: random BSOD's and cant do .dmp ntoskrnl.exe ( nt+7cc40 ) problem

15 Jan 2012   #1

Windows Seven Professional 64 bit
 
 
random BSOD's and cant do .dmp ntoskrnl.exe ( nt+7cc40 ) problem

BSOD at random times, seems to occur more often though, when referencing hard drive memory.
My first problem I need help with is when i try to access a .dmp file i get told something about symbols referencing the following:
ntoskrnl.exe ( nt+7cc40 )
any idea how to fix it?

My System SpecsSystem Spec
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15 Jan 2012   #2

Windows Seven Professional 64 bit
 
 

PS. sorry i am not following the exact rules regarding the whole .dmp file thing but i dont know how to do that...
My System SpecsSystem Spec
15 Jan 2012   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rugged04270 View Post
BSOD at random times, seems to occur more often though, when referencing hard drive memory.
My first problem I need help with is when i try to access a .dmp file i get told something about symbols referencing the following:
ntoskrnl.exe ( nt+7cc40 )
any idea how to fix it?
I would be happy to show you how to get WinDbg working right after we fix you.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
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15 Jan 2012   #4

Windows Seven Professional 64 bit
 
 

Attached is the requested zip file.
Also: not overclocking, with my system, and for what i do with it i dont see the point.
My System SpecsSystem Spec
15 Jan 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rugged04270 View Post
Attached is the requested zip file.
Also: not overclocking, with my system, and for what i do with it i dont see the point.
Memory management Related to pctNdis-PacketFilter64.sys NDIS - Packet Filter from PC Tools. I would remove it

Uninstall tool
My System SpecsSystem Spec
15 Jan 2012   #6

Windows Seven Professional 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rugged04270 View Post
Attached is the requested zip file.
Also: not overclocking, with my system, and for what i do with it i dont see the point.
Memory management Related to pctNdis-PacketFilter64.sys NDIS - Packet Filter from PC Tools. I would remove it

Uninstall tool
i used the program you linked, and uninstalled the program as well, how do i tell if that got rid of the packet-filter?
My System SpecsSystem Spec
15 Jan 2012   #7

Windows Seven Professional 64 bit
 
 

So I did what you said, and removed the file, at least I think I did, but my computer just crashed again, what now?
My System SpecsSystem Spec
15 Jan 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rugged04270 View Post
So I did what you said, and removed the file, at least I think I did, but my computer just crashed again, what now?
The usual, upload the dmp file.
My System SpecsSystem Spec
15 Jan 2012   #9

Windows Seven Professional 64 bit
 
 

Attached is the error log, could this be caused by a bad video card?
My System SpecsSystem Spec
15 Jan 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rugged04270 View Post
Attached is the error log, could this be caused by a bad video card?
There has been no indications (even indirect) of that.


Just noticed your Zone Alarm. That should be removed and replace with MSE.

http://download.zonealarm.com/bin/fr...cpes_clean.exe


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 random BSOD's and cant do .dmp ntoskrnl.exe ( nt+7cc40 ) problem




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