Windows 7: BSOD randomly occurs 1-5 times per day. Zips and info attached.

hooflak · 15 Jan 2012

HI,
I get a blue screen of death maybe 1-5 times a day on my very new Lenovo Thinkpad x220.
Windows 7 64 bit which was pre-installled when I bought the system 3 months ago.

I have attached all files as per BSOD posting instructions including perfmon report.

Any and all help appreciated as is beginning to drive me insane and losing unsaved work.

Thanks in advance.
Dan

zigzag3143 · 15 Jan 2012

Quote: Originally Posted by hooflak

HI,
I get a blue screen of death maybe 1-5 times a day on my very new Lenovo Thinkpad x220.
Windows 7 64 bit which was pre-installled when I bought the system 3 months ago.

I have attached all files as per BSOD posting instructions including perfmon report.

Any and all help appreciated as is beginning to drive me insane and losing unsaved work.

Thanks in advance.
Dan

Dan

These were driver verified and related to Citrix Deterministic Network Enhancer miniport, or Cisco VPN. Yours is from 2008.

I would remove it at least to test.

hooflak · 15 Jan 2012

thanks for your quick response - i will try removing these and see how i go.
thanks
dan

Lemur · 15 Jan 2012

Welcome to SF, hooflak.

Code:

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.

Seems like you have Enabled Driver Verifier please disable it, Driver Verifier - Enable and Disable

Looks like possible cause is your video driver, though your drivers seems fairly recent at December 2011.

Please open an elevated command prompt and run "sfc /scannow" (without the quotes).

Then go to Intel's site at:

Intel® Driver Update Utility

And use the driver update utility.

Let us know how that goes for you.

hooflak · 22 Jan 2012

Thanks for your replies.
My machine crashed again today. I had already removed Cisco VPN. I turned on Driver Verifier as instructed and my machine wouldn't boot - basically blue screened everytime. So I booted into safe mode and disabled verifier. Have attached the new dump log.
Any other ideas gratefully accepted.

hooflak · 22 Jan 2012

ALso ran Intel Drivers Update and got the following

Graphics Driver
Product Detected
Intel® Processor Graphics 3000
Current Driver Installed
8.15.10.2538
Your driver is current.

Intel Chipset Software Installation Utility (Chipset INF)
Product Detected
Intel® QM67 Express Chipset Family
Current Version Installed
9.2.0.1021
This version is valid.

Audio Driver for Intel Desktop Board
Product Detected
Conexant 20672 SmartAudio HD
Current Driver Installed
8.32.23.2
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wireless Networking (WiFi)
Product Detected
Current Driver Installed
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wired Networking
Product Detected
Current Driver Installed
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

hooflak · 29 Jan 2012

Bump - any help appreciated.

writhziden · 30 Jan 2012

What were the results of the system file check?

Also, you still have remnants of the Citrix Deterministic Network Enhancer miniport, or Cisco VPN drivers. Did you uninstall this software? Have you disabled Driver Verifier as instructed?

hooflak · 31 Jan 2012

No integrity problems detected on scan.
I followed the driver verifier instructions and my machine kept crashing on startup so I had to reset this.
No, I removed the Cisco drivers but did not uninstall - will try this now
Thanks

writhziden · 21 Feb 2012

You're welcome. How is the system currently running after uninstalling the VPN software?

Windows 7: BSOD randomly occurs 1-5 times per day. Zips and info attached.

BSOD randomly occurs 1-5 times per day. Zips and info attached. problems?