Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: XPS8300 fails to restart

16 Jan 2012   #1
rumin

Windows 7 Home Premium 64 bits
 
 
XPS8300 fails to restart

Activating a "restart" causes the computer to close (black screen) but blue light on start button remains on and the pc does not restart. This is an intermittent situation: around 50% of the time. A possibly not unrelated problem is that the pc does not go into sleep mode, as specified in the power management profile, after the specified time.


My System SpecsSystem Spec
.
16 Jan 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

This could be due to a number of causes. The first being that certain drivers may not be up to date. The main updates to consider are for your graphics/display card, your network adapters, your BIOS, and any chipset drivers. Proceed to Drivers and Downloads | Dell [United States] to find updates for the devices I have listed. There are a few methods for updating drivers.
  1. Installing and updating drivers in 7
  2. Driver Install - Add Hardware Wizard
  3. Driver Install - Device Manager

To fully re-install a driver, use the following steps.
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Find the device you are trying to uninstall by expanding the appropriate set of devices
  6. Right click the device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer
  10. Install the latest driver for the device once Windows starts.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer
  11. Install the latest driver for the device once Windows starts.
The problem may also be caused by not having all Windows updates installed. Install any Windows updates that have not yet been installed.

For further help, please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information to better assist you.
My System SpecsSystem Spec
16 Jan 2012   #3
rumin

Windows 7 Home Premium 64 bits
 
 
Xps8300 fails to restart

Thanks writhziden. The drivers for all the devices that you mention are up to date and there are no outstanding Windows updates. I discovered today that another possibly related problem is that when the pc does go into sleep mode, pressing on the start button does not restart it. I have to hold it down until the blue light goes off and then push to start.
My System SpecsSystem Spec
.

16 Jan 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by rumin View Post
Thanks writhziden. The drivers for all the devices that you mention are up to date and there are no outstanding Windows updates. I discovered today that another possibly related problem is that when the pc does go into sleep mode, pressing on the start button does not restart it. I have to hold it down until the blue light goes off and then push to start.
When you turn it back on after doing the hard shut down, does it start up as if it had been sleeping? If so, go into your advanced power settings for each of your power plans and turn off hybrid sleep at least for testing (you may want to turn this back on later unless you have a backup battery coupled with a surge protector you are plugging into). See the hybrid sleep functionality in Power Plan Settings - Change [you just need to expand the Sleep setting in advanced power settings; see 5. B)]
My System SpecsSystem Spec
17 Jan 2012   #5
rumin

Windows 7 Home Premium 64 bits
 
 
xps8300 fails to restart

Yes it does start up as if it was sleeping. Turning off hybrid sleep did not help. I finally managed to hit on a Dell tech rep in the Phillipines who was several cuts above those charming boys in India, and she focused the problem to the BIOS hardware. If the problem persists after the replacement, the next step will be to re-install the OS :-)
Thanks for trying to help me.
My System SpecsSystem Spec
17 Jan 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Glad Dell was able to do some troubleshooting with you. Let us know if you need any help in the future. Best wishes.
My System SpecsSystem Spec
Reply

 XPS8300 fails to restart




Thread Tools





Similar help and support threads
Thread Forum
"Restart computer now?" - fails to restart
Hi. Whenever I'm asked if I wish to shut down and reboot now (after, say, uninstalling a program), I say 'yes'. More often than not, however, my restart only gets as far as the 'enter BIOS' screen (is that the POST screen?). To proceed, I have to press the reset button next to my main 'On'...
General Discussion
Windows Experience Index fails/winsat formal fails invalid character
So you try to run the 'rate my computer' and it fails showing this error message: http://i86.photobucket.com/albums/k109/mikesndbs/New%20PC%202014/syserrorwei_zpse6784f1e.jpg You are then advised to run a command prompt (old dos screen) as administrator and key in and run winsat formal. ...
Performance & Maintenance
Windows fails to restart itself but manual shut down works fine
So for the past couple of days windows has done this. It happened after re installing my wifi card witch has been giving me problems. After reinstalling it and restarting windows fails to boot. It freezes when it says "starting windows" but when I manually shut the computer down and start it...
General Discussion
my laptop fails to restart.
hello guys. :) i need some help here. i've a problem with my laptop which it won't restart just like any other pc did. everytime i hit restart, windows will shut down normally, but when the screen turns black and suppose to restart at that point, it will stuck at there and won't restart, and...
General Discussion
dell xps8300 realtek digital output suddenly stopped working
I was using my computer normally, not even listening to music or had any sound on, and suddenly heard some crackling noises and since then the sound has not worked. Was just browsing the internet, nothing hard on the computer at the time. have looked at many other threads for solution, but...
Sound & Audio
Win7 fails to restart
I'm running Win7 Ultimate 64bit and sometimes it fails to restart after installing Windows updates. It configures the updates during the shutdown process, goes through 100%, but the shutdown or restart process takes forever. Any ideas? Thanks all.
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App