BSOD BBCode 116

Hello, here is the error report I'm getting upon starting up. I read on these forums and others that this is a graphics problem. I have completely clean installed the latest drivers on my 580gtx and did rolled back another 2 versions. It was also suggested if this did not work, I should try another gpu. I inserted my 470gtx in and repeated the process and the only progress is with my 470 I crash after I type in my user password and press enter. With my 580 it would crash on the "Starting Windows". I am able to run in safe mode just fine. I have reinstalled windows several times, tested my RAM and tried some older triple channel corsair. I have reviewed the posting guidelines and I was able to get a Windows_NT6_BSOD_jcgriff2 folder but everytime I attempt to run a System Health Report I get "The system cannot find the specified path". I have searched google alot for a fix but can't seem to find one. So I will only attach my jcgriff2 zip.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A0A6010
BCP2: FFFFF8800F900F10
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011712-8361-01.dmp
C:\Users\Benny\AppData\Local\Temp\WER-13478-0.sysdata.xml

Windows 7 Home Edition 64bit
Full retail
Mobo- EVGA x58 classified3 (RMA'd received brand new 1/16/12)
GPUs- Nvidia 580GTX (October 2011) 470GTX (2+years old)
PSU- Corsair professional series HX850 watt (Sent back for RMA new January 2012) currently using Kingwin mach1 1000w (4+ years old)
CPU- Intel i7 965 extreme edition (4+ years old)
Memory- G.skill Ripjaws f3-12800cl9d 8GB Dual channel (new January 2012)
SSD- OCZ Solid 3 (new january 2012)

Edit: There has been no overclocking done whatsoever. Before I RMA'ed my board and PSU (was a PSU failed paperclip) my system was up and running for 3 days. While playing SWTOR on Dec. 30th it crashed and I was unable to reboot. Not sure if this helps identify anything but thought I'd add it.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Thank you for your response. I have checked my GPU temperatures and they are below 30C. I have checked my system temps and they are 15C at the moment. I have rotated through 3 graphics cards and still no progress. I'm currently using a 260gtx. I tried running Video Memory stress Test v1.7116 and no errors were reported but I'm not quite sure what the reults mean..
[1/17/2012 6:39:03 PM] Test started for "Primary Display Driver ()"...
Trying 16bpp RGB:565 mode...NOT SUPPORTED (Code: 88760233)
Trying 16bpp RGB:555 mode...NOT SUPPORTED (Code: 88760233)
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 88760233)
Trying 32bpp RGB:888 mode...NOT SUPPORTED (Code: 88760233)
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 88760233)
NO PASS COMPLETED

I also tried resetting my pagefile but that did not work. Instead of my monitor going black then rebooting, it stays a solid blue until I manually power down. I have reverted the changes but the problem is still there.

I also ran the SFC.EXE /SCANNOW but that had no problems as well. Is there easy way for me to check if I have bad drivers? I don't think its a graphics card problem as I have rotated 3 different cards in already with the same problem and tried 3 different drivers for each but I'm not certain.

qstar123 said:

Thank you for your response.
I also tried resetting my pagefile but that did not work. Instead of my monitor going black then rebooting, it stays a solid blue until I manually power down. I have reverted the changes but the problem is still there.

BSOD???

If so....
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Alright so I followed you directions for enabling minidumps (selecting 256 kb drop down) and for whatever reason I am now able to start up without crashing. I have rebooted several times to verify and I can now get past the user login screen. I attached the minibump zip anyways because I am doubtful this is a permanent fix. Again, thanks for your help.

qstar123 said:

Alright so I followed you directions for enabling minidumps (selecting 256 kb drop down) and for whatever reason I am now able to start up without crashing. I have rebooted several times to verify and I can now get past the user login screen. I attached the minibump zip anyways because I am doubtful this is a permanent fix. Again, thanks for your help.

Well the DMP's do indicate what was said generically earlier. It is a BCC 116 and basically there are very few things in software that will cause this type of crash,

The things that "might" cause this are the video driver, and directX. One other thing is if you are overclocking, or undervolting. If you are STOP.

Diagnosing basic problems with DirectX

Download: DirectX End-User Runtime - Microsoft Download Center - Download Details


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using

Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

qstar123 said:

Thanks Zigzag I'll check out the direct x stuff you linked and provide an edit when I find anything. Also, whenever I update drivers I do follow the step by step guide posted on Nvidia's forums detailing the proper uninstallation process so driver sweeper was used in safemode to clean traces.

Edit: Alright so after enabling minidump it seemed to have fixed the problem I no longer have to run in safe mode. I can get into my user account on windows 7 normally without a crash, BSOD or any errors popping up. Just to be sure I reinstalled my video drivers and used your DirectX SDK update but still not 100% if this is working. I can see that CPU-Z now fully recognizes all of my system information whereas before it did not display any information at all. Checked my temperatures in HWMonitor and my cpu is idleing at 24C but my GPU is running hot at 75C just idleing so going to do some work on it

I would leave it for a bit just to find out your current status. I am surprised about the CPU-z working. Go figure.

Hello, I'm having more trouble with this so I was hoping for some more advice. I said before that the problem seemed to fix itself temporarily after enabling minidump. After trying to boot up again, I was blue screening on the starting windows screen again. I completely uninstall my drivers for my video card and I am able to log in just fine using the onboard VGA graphics. However, whenever I clean install the latest drivers 285.62 WHQL nvidia drivers I can't get through startup. I do believe I am correctly installing my drivers and running driversweeper in safemode on Nvidia-physx and Nvidia-display. I have tried this with 2 earlier WHQL driver versions as well. I have installed the DirectX End User Runtime and followed all the troubleshooting tips for Direct X. I have also rotated in my 580gtx,470gtx and 280gtx and the same thing happens. It's whenever I install nvidia drivers I am unable to bootup. If there is any more advice that could be given I would be very happy to hear it. Thanks in advance.

qstar123 said:

After trying to boot up again, I was blue screening on the starting windows screen again.

Submit the latest DMPS for analysis.