New
#11
Yes, good point. :P
Hello again, I honestly thought I had solved the issue. But I have just had another Restart.
In the Event Viewer was another Event 41, Kernel-Power.
I'm lost on this one.
What do you suggest I do?
Edit: I found an unknown device in the Device Manger which by the description was the NEC USB3.
I disabled then uninstalled it. Then scanned for hardware changes and it was back.
Another edit: Re-installed Renesas Usb3 Driver, that removed the unkown device.
Last edited by Kraminka; 06 Feb 2012 at 03:16.
Post back if you continue to have problems after re-installing the USB-3 driver. Best wishes!
Another random restart; the same as all the others.
Do the following steps to check for viruses, software, or hardware related problems. Post back after each step and proceed to the next step if stability has not improved.
- Scan for viruses with a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and see the Good and Free system security combination. for better security steps and scanning tools.
- Troubleshoot Application Conflicts by Performing a Clean Startup
- Download and install the appropriate version of HWINFO: HWiNFO32 for 32-bit Windows 7 or HWiNFO64 for 64-bit Windows 7 to check hardware temperatures by running in sensor-only mode. Start logging the temperature through sensor-only mode when the computer first starts, and let it run during stress or until a crash occurs.
Save the CSV file in a place you will remember, and then compress the CSV file to a zip file and upload to here for us to analyze by following the steps in Screenshots and Files - Upload and Post in Seven Forums.
- Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory.
- Run Hardware - Stress Test With Prime95 to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
- Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
If you swap any memory components, follow these steps for ESD safety:
- Shut down and turn off your computer.
- Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
- Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
- Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
Once these steps have been followed, it is safe to remove and replace components within your computer.
Started scanning with Malwarebytes and about 5 minutes in, another restart.
I'm not sure whether Malwarebytes had anything to do with it.
I'll try scanning again.
Yet another restart. The scan was further in this time.
Okay, sorry about the delayed response; I've been inundated with homework.
Anyway, I performed a full scan while in safe mode which found no malicious items.
On to the clean start-up I suppose.