Disk Cleanup stopped working


  1. Posts : 14
    Windows 7 Ultimate 64bit
       #1

    Disk Cleanup stopped working


    Hi, I've recently formatted my laptop, maybe a month ago or so and this is the first time i experience such a problem. I click in Disk Cleanup and it simply crashes, I googled around couldn't find anything useful, I tried most of the solutions suggested here: In Windows 7, Disk cleanup stops working on System Files after - Microsoft Answers

    and nothing. here is what it says when it occurs:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: cleanmgr.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc995
    Fault Module Name: Csi.dll
    Fault Module Version: 14.0.4761.1000
    Fault Module Timestamp: 4bab94c5
    Exception Code: c0000005
    Exception Offset: 0000000000294ca6
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2070
    Additional Information 1: f3d9
    Additional Information 2: f3d955556790c619f7e3f864e526662c
    Additional Information 3: 61f8
    Additional Information 4: 61f8f26e47678f462bd3cb431023c425
      My Computer


  2. Posts : 5,705
    Win7 x64 + x86
       #2

    Do you have all Windows Updates and all Microsoft Updates? This appears to have issues with Sharepoint Workspace Manager
      My Computer


  3. Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       #3

    I have most of the updates, although this never happened before. Could it be from something else or I should just reformat again?
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    Did getting the updates fix it?

    If not, use the free anti-malware scans here to see if you're infected (in case your current protection is corrupted): Hardware Diags
      My Computer


  5. Posts : 14
    Windows 7 Ultimate 64bit
    Thread Starter
       #5

    im sorry but i don't understand how to use this.
      My Computer


  6. Posts : 5,705
    Win7 x64 + x86
       #6

    Click on this link: Hardware Diags
    Follow the instructions there.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:11.
Find Us