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Windows 7: Disk Cleanup stopped working

17 Jan 2012   #1

Windows 7 Ultimate 64bit
Disk Cleanup stopped working

Hi, I've recently formatted my laptop, maybe a month ago or so and this is the first time i experience such a problem. I click in Disk Cleanup and it simply crashes, I googled around couldn't find anything useful, I tried most of the solutions suggested here: In Windows 7, Disk cleanup stops working on System Files after - Microsoft Answers

and nothing. here is what it says when it occurs:

Problem signature:
Problem Event Name: APPCRASH
Application Name: cleanmgr.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc995
Fault Module Name: Csi.dll
Fault Module Version: 14.0.4761.1000
Fault Module Timestamp: 4bab94c5
Exception Code: c0000005
Exception Offset: 0000000000294ca6
OS Version: 6.1.7601.
Locale ID: 2070
Additional Information 1: f3d9
Additional Information 2: f3d955556790c619f7e3f864e526662c
Additional Information 3: 61f8
Additional Information 4: 61f8f26e47678f462bd3cb431023c425

My System SpecsSystem Spec

17 Jan 2012   #2
Microsoft MVP


Do you have all Windows Updates and all Microsoft Updates? This appears to have issues with Sharepoint Workspace Manager
My System SpecsSystem Spec
23 Jan 2012   #3

Windows 7 Ultimate 64bit

I have most of the updates, although this never happened before. Could it be from something else or I should just reformat again?
My System SpecsSystem Spec

23 Jan 2012   #4
Microsoft MVP


Did getting the updates fix it?

If not, use the free anti-malware scans here to see if you're infected (in case your current protection is corrupted): Hardware Diags
My System SpecsSystem Spec
26 Jan 2012   #5

Windows 7 Ultimate 64bit

im sorry but i don't understand how to use this.
My System SpecsSystem Spec
26 Jan 2012   #6
Microsoft MVP


Click on this link: Hardware Diags
Follow the instructions there.
My System SpecsSystem Spec

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