My Pc restart instead of shutting down


  1. Posts : 2
    Windows 7 Ultimate 64 bit
       #1

    My Pc restart instead of shutting down


    Hello,
    it is a week or so that I have a problem with my PC.
    When I shut down the PC, instead of turning off, he restart.
    Before restarting, for a brief moment I can see a BSOD screen, but I cannot read it.
    After the PC restart, I see a small window telling me that the PC was restored due to an error.
    The message detail is this :

    Firma problema:
    Nome evento problema: BlueScreen
    Versione SO: 6.1.7601.2.1.0.256.1
    ID impostazioni locali: 2064

    Ulteriori informazioni sul problema:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80003B7E4EA
    BCP3: 0000000000000000
    BCP4: 000000000000004E
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    File che contribuiscono alla descrizione del problema:
    C:\Windows\Minidump\011712-17643-01.dmp
    C:\Users\Aris\AppData\Local\Temp\WER-44304-0.sysdata.xml

    Leggere l'informativa sulla privacy online:
    Windows 7 Privacy Statement - Microsoft Windows

    Se l'informativa sulla privacy online non è disponibile, leggere quella offline:
    C:\Windows\system32\it-IT\erofflps.txt

    A week and a half ago, I installed two add-on cards ( a PCI USB card and a PCIE USB 3.0 card), and with the PCI I has troubles to make it run, so I uninstalled it and I sent it back to the store.
    With the USB 3.0 instead everything was fine.
    I dont know if this is related to the problem I have right now.

    Attached is the files requested on the BSOD Posting Instructions.

    Any suggestion as what is the cause of this problem ?

    Thank You very much !
    Best Regards
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome
    Your problem is caused by a driver. applecharger.sys. If you know what software is using this driver, uninstall that software completely. If you do not recognize the softwaare, post and we will try to help.
    http://www.freefixer.com/library/file/61250/
      My Computer


  3. Posts : 19
    Windows 7 Ultimate x64
       #3

    For Info:

    Gigabyte on/off charge driver. See here for details - GIGABYTE ON/OFF Charge

    Removal may be necessary. Updates can be found here - GIGABYTE - Support & Downloads
      My Computer


  4. Posts : 2
    Windows 7 Ultimate 64 bit
    Thread Starter
       #4

    THANK YOU very much !!!!!
    That was it....ON/OFF Charge, I installed the new version and the problem is solved !!
    Thanks again !
    Best regards
      My Computer


 

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