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Windows 7: Windows 7 freezes turn into inability to boot into anything

18 Jan 2012   #31
cnauta

Windows 7 Home Premium 64bit
 
 

I'm heading out to my son's basketball game, but I wanted again to thank everyone here (especially essenbe and Greg) for helping me.

When I get back I'm going to go for the full, clean re-install.

I've backed up all the important files I need (wasn't hard because I just did it a couple of weeks ago).

I'll start with the directions from the SSD/HDD: Optimize for Windows Installation guide. (I will, of course, disconnect my 2 external hard drives while I do this).

When this completes, I'll follow the guidelines in the Clean Install Windows 7 guide.

And then, of course, I'll copy my documents back and start the long update process for Windows 7 (I have a pre-SP1 disk).

Am I missing anything? Another diagnostic? Another step to make sure the virus goes away?


My System SpecsSystem Spec
.
18 Jan 2012   #32
gregrocker

 

Wiping the HD should do it.

However your data is suspect so I'd run Malwarebytes, MSE and SuperAntiSpyware on the external storage. I'd even be hesitant to reimport it then. If the Action Center warning gave you a name of the virus I'd ask in our Security sub-forum for a solution to scan with.

Here's the latest official ISO with SP1 to save hours of time updating: Win7 Home Premium x64 SP1 English Official ISO download . Since it's official MS you can use the Windows 7 USB-DVD Download Tool to burn to DVD or write to flash stick.

Again, I'd study and adapt these steps to assure you get a perfect reinstall: Reinstalling Windows 7
My System SpecsSystem Spec
18 Jan 2012   #33
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You have gotten excellent advice from essenbe and greg, as usual I agree with all of it.
After you follow the steps to Clean Install of Windows 7, if you're still having hardware issues and/or BSoDs make sure your minidumps are enabled.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Then Go to this link and post all of the files requested:
Blue Screen of Death (BSOD) Posting Instructions

Even if there are no crash dumps the other information will help to analyze the cause of your freezes/crashes.

RAM issues, when installing above 4GB RAM it is possible that you will need to adjust some of the settings to get it to run stable.
What were the results from memtest86+? Minimum of 7 full passes, best to run overnight.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
This is important in order to make RAM settings adjustments.


Hopefully the Clean re-install will solve the issues but, in case they happen again, you can post the info requested above.

Good luck.
My System SpecsSystem Spec
.

19 Jan 2012   #34
cnauta

Windows 7 Home Premium 64bit
 
 

Good morning!

And, again, thank you to all who have helped me with this.

I downloaded the ISO last night and I am preparing to "burn" it to a USB drive.

I've read the instructions and I'm ready to go.

I'll let you know how it goes.

My first question this morning goes back to the virus (Win32/Small.CA).

I'm concerned about where it came from, what damage did it do and how I can detect and prevent it in the future.

Yesterday I ran a MalwareBytes full scan and it didn't find anything. If there isn't anything to detect it, how do I know that it's not lurking somewhere in my pictures or documents I backed up?

If I can't detect it, how do I prevent it? (Oh, I NEVER go to the "darker" places on the web - although my son does bring a USB stick back from school, supposedly ONLY for his homework assignments).

I'll google around some more in relation to the virus, but I really haven't found any real decent information about it (at least information that would answer my above questions).
My System SpecsSystem Spec
19 Jan 2012   #35
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The only damage it has done is to your Operating System, which you are fixing to replace. So, that should be no concern. I'm sure you are aware that it would be good to download all current drivers from your motherboard site before reinstalling windows. As far as the Virus, I would suggest after you do the wipe and install, you post in the system security section of this site about the problem. I'm sure one of our security experts (and we have some great ones) are quite familar with it and will know the answer to your questions. As you mentioned above, I have always contended that the best security is pay attention to where you go on the internet and what you download and from whom. Good luck today and if you have any problems we will be right here.
My System SpecsSystem Spec
19 Jan 2012   #36
cnauta

Windows 7 Home Premium 64bit
 
 

~sigh~

So, I did the diskpart, cleaned all, created one partition (my HD is only 300GB) and formatted it.
(I didn't do the align command, should I have?)

I then exited and started the install (off of my USB stick) got to the "expanding files" part and got a BSOD.

I rebooted, when back to the install, got to the "expanding files" and AGAIN got a BSOD.

MACHINE_CHECK_EXCEPTION

Technical information:

*** STOP: 0x0000009c (0x0000000000000000, 0xFFFFF880009F0B70, 0X0000000000000000, 0X0000000000000000)

I don't know how to provide a mini-dump when the BSOD occurs during install and my HD has been wiped clean.

I will now go and google any information I can find, but obviously any/all help would be greatly appreciated.

What hardware issue can I have on a clean install??!! Is it my hard drive?

UPDATE
Reviewing the instructions for HDD Optimizing for Windows re-install, I note that I missed the "active" command after creating and formatting the partition.

I don't know how big of a deal that is, so I'm re-doing everything (I'm at the "Clean All" stage).

UPDATE 2
So, I'm running "Clean All" and all of a sudden get this message:
"DiskPart has encountered an error: The request could not be performed because of an I/O device error.
See the System Event Log for more information."

Since I'm installing Windows from my USB stick, where would I find the System Event Log?

In regards to the BSOD - my google results seem to indicate that this error mostly happens when Windows is already installed (and over clocking seems to be one of the main culprits).

I DO have a MB that was made for OCing, but yesterday I set the BIOS to "Fail Safe Defaults".
My System SpecsSystem Spec
19 Jan 2012   #37
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Are you Overclocking. If so, set everything to default values in bios. Go into bios and look at the hardware monitor section. Pleas tell us the CPU Temp, the +12v, +3.3V and the +5V values shown in bios. Also, please tell us the values of your ram from bios. The frequency, voltage and timings, and CPU-NB (or integrated memory controller) values for each of these. the fault you received is a hardware fault, but does not tell us what piece of hardware it is, as best as I can tell. I suspect it is ram. yesterday you could not boot into windows until you removed 2 sticks of ram. After getting those values, remove 1 stick of ram and try to install with 1 stick installed in the slot your motherboard requires. Let's try that and see if there is any improvement.
My System SpecsSystem Spec
19 Jan 2012   #38
gregrocker

 

This is a HD error which aborted Diskpart. I see you have run Data Lifeguard DOS diagnostic Extended CD scan on the HD. I would also run Disk Check from the DVD's System Recovery Options Command Line after creating one large partition on the whole HD with the Optimizing tutorial. The combination of Maker's Diagnostics CD scan and Disk Check are needed to clear the HD.

Do you have another HD? How old is this one?
My System SpecsSystem Spec
19 Jan 2012   #39
cnauta

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
Are you Overclocking. If so, set everything to default values in bios.
No, I'm not OCing. In fact, yesterday I changed the BIOS to the "Fail-Safe Defaults".

Quote:
Go into bios and look at the hardware monitor section. Pleas tell us the CPU Temp, the +12v, +3.3V and the +5V values shown in bios.
CPU Temp - 25C/77F
12V - 12.232V
3.3V - 3.312V
5V - 5.045V

Some other various CPU settings:
Intel Turbo Boost - Enabled
Adjust CPU Base frequency (MHz) - 133
Adjust CPU Ratio - 20

Quote:
Also, please tell us the values of your ram from bios. The frequency, voltage and timings, and CPU-NB (or integrated memory controller) values for each of these.
The values on the RAM sticks are: 1600MHz 10 - 10 - 10 - 28 1.5v

DRAM values in the BIOS:
Channel 1 Timing - 10-10-10-28
Channel 2 Timing - 10-10-10-28
(Values for each Channel)1T/2T memory Timing - 1
tRFC - 107
tWR - 10
tWTR - 5
tRRD - 4
tRTP - 5
tFAW - 20
BSB-CAS Delay - 0
Advance Timing - Auto

Memory Ratio - Auto
Adjusted DRAM Frequency - 1600 MHz
QPI Ratio - Auto
Adjusted QPI Frequency - 4800 MHz

VDroop Control - High VDroop

The follow settings are all set to Auto, but I'll list the Auto setting

CPU Voltage - 1.00625V
CPU VTT - 1.126V
CPU PLL Voltage - 1.800V
DRAM Voltage - 1.530V
DDR-VREF-C/DA-A/B - 0.750V
PCH 1.05 - 1.064V
My System SpecsSystem Spec
19 Jan 2012   #40
cnauta

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
This is a HD error which aborted Diskpart. I see you have run Data Lifeguard DOS diagnostic Extended CD scan on the HD. I would also run Disk Check from the DVD's System Recovery Options Command Line after creating one large partition on the whole HD with the Optimizing tutorial. The combination of Maker's Diagnostics CD scan and Disk Check are needed to clear the HD.

Do you have another HD? How old is this one?
1) Yesterday I ran WD Data Lifeguard Extended scan AND chkdsk (several times). Neither came up with an error. Should I try running chkdsk again?

2) I only have my 2 backup external drives. My current HD is about 2 1/2 years old (ordered in September of 2009).


UPDATE
I had been having problems with DiskPart ever since I received the first BSOD (this morning). I tried again and successfully got it to create a partition. I'm now attempting to (re-)format the HD. I'll let you know how it goes.

In regards to the HD itself - since my computer starting acting up a couple of weeks ago the HD has always been one of my suspects. In the past couple of weeks I've run chkdsk probably a dozen times or more and sometimes it has found dozens and dozens of errors and sometimes (like the last 2 times I ran it) it finds nothing. I've run LifeGuard 3 times in the past couple of days and that has not found any errors. I just don't know, but I have a friend who swears it IS the HD and at this point I'm ready to buy a new one (300GB is a bit small now), but I don't want to replace it just to find out that the error is someplace else.

Hmmm - I started the DiskPart formatting before I started this post (3-5 minutes ago) and I just checked and it is still at 0% completed. So much for THAT thought.


UPDATE 2
I removed one stick of RAM as suggested and re-started the entire process. I used my USB Install disk to begin installation, then went to a command prompt and ran DiskPart. I selected the correct disk and then began the "Clean All" command. That was about 2 hours ago. In the guide it says that it will take a long time, however the first (and only successful) time I ran it it took about an hour and a half. I'm worried that it's simply stuck (like the prior attempt to format that I documented above). I'll give it to 5:00 PM EST (it's 4:30 now) and if it's still running I'll reboot.
My System SpecsSystem Spec
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