Windows 7 is crashing..no BSOD

First of all, thank you so much for taking the time to read my post.

I am having a horrible time with my computer running Windows 7 Premium. For about a week now, my computer crashes for no apparent reason.

At first I thought it had to do with the internet because it was usually during that time when it crashed. Now it doesn't matter which program I am on.

Anyway, what happens is, the program, we will say Google Chrome for this example, starts to freeze. The blue spinning circle happens.

I will try to exit out and then I will get a (not responding) so I will go to my desktop while Chrome is running in the background.

When I go to the desktop, if I click on ANY programs, the screen will go white (however I can still see desktop icons in the background) and then be 100% non-responsive. I can't do ctrl-alt-del to power off my computer and the only option is to either unplug it or push the power button to power off.

I have started in safe mode with networking and am able to go online, etc. So far, the issue doesn't happen in safe mode.

I did a complete virus scan and malwarebye and it came up clean.

I am at a total loss as to what is going on and would so appreciate any help. I have Googled until and can't figure it out.

Thanks VERY VERY much.
Justine

pokersk8trshark said:

First of all, thank you so much for taking the time to read my post.

I am having a horrible time with my computer running Windows 7 Premium. For about a week now, my computer crashes for no apparent reason.

At first I thought it had to do with the internet because it was usually during that time when it crashed. Now it doesn't matter which program I am on.

Anyway, what happens is, the program, we will say Google Chrome for this example, starts to freeze. The blue spinning circle happens.

I will try to exit out and then I will get a (not responding) so I will go to my desktop while Chrome is running in the background.

When I go to the desktop, if I click on ANY programs, the screen will go white (however I can still see desktop icons in the background) and then be 100% non-responsive. I can't do ctrl-alt-del to power off my computer and the only option is to either unplug it or push the power button to power off.

I have started in safe mode with networking and am able to go online, etc. So far, the issue doesn't happen in safe mode.

I did a complete virus scan and malwarebye and it came up clean.

I am at a total loss as to what is going on and would so appreciate any help. I have Googled until and can't figure it out.

Thanks VERY VERY much.
Justine

First can we get your system specs and network setup.

You can check in event viewer to see what is logged there during the time the freezing occurs


To check for freezing/crashing you need to check several things.

1-Event viewer.

Type eventvwr in search and go to the windows log>application tab & system tabs.
Look for errors. Errors have red in the left hand column.

Look for errors that say app hang, or app crash, or anything related to the problem.
When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in google. If you cant find them in google tell us what they are.

All right. I am posting this via an old computer so I will attempt to boot up my Windows 7 system.

Apologizes but I am not a computer expert at all. When you say network setup, what do you mean? My computer is a Dell Optiplex 780. I will get the rest of the computer specs when I go to that computer.

Thank you

You might be looking at registry problems I recommend you try ccCleaner to fix registry problems if not cccleaner just google free registry cleaners

7even64 said:

You might be looking at registry problems I recommend you try ccCleaner to fix registry problems if not cccleaner just google free registry cleaners

Thank you. I did try that as well and it is still happening.

I am running Win 7 Pro sp1 32bit
3.16 ghz
4gb

Is that what you needed? Thanks.

There are HUNDREDS of errors on the event viewer. Several are repeats but just today alone there are 53. I will google the first error and then post it. Thanks again.

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

pokersk8trshark said:

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

do you have the win 7 dvd from which we can do a repair install?

zigzag3143 said:

pokersk8trshark said:

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

do you have the win 7 dvd from which we can do a repair install?

No, it came on my computer when I got it.