BSOD, Error 0X0000003b with dxgmm1.sys

Hi Guys,

I keep getting a BSOD intermitently with my PC.

Some days it seems to do it every 10mins or so, others I an leave the computer running for an entire day and wont see sight nor sound of it.

I've had a quick search about for resolutions, and it seems like it something to do with a driver issue, havng looked about seems to point toward either Realtik HD Audio or a graphics driver.

I have updated my GTX570 since the crashes happened but they still seem to persist.

I did uninstall the Realtik HD Audio Drivers, as I'm not using them but as soon as I reboot, windows automatically installed them again. I also updated the drivers afterwards and still does not seem to have resolved it.


Basic System Info.

Windows 7 Home Premium Full Retail
The PC is only a couple of Month Old bought it from Overclockers.co.uk

CPU: Intel I3
M Board: Gigabyte H55M-UD2H
Graphics Card: Nvidia GTX570

I also have a USB WNDA3100 wireless adapter.
Which I'm pointing out as I read that a USB device was causing a problem for someone else.


Attched is a .rar with the Dump & System File Collectoin and System Health Report

29 of 50 are directly related to memory exceptions.(probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

Code:

Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

Using Driver Verifier to identify issues with Windows drivers for advanced users