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Windows 7: Black screen while playing games on my computer

19 Jan 2012   #1

Windows 7 Home Premium x64
 
 
Black screen while playing games on my computer

Hello, I have some serious problems with my computer. I get black screen everytime I play games, like World of Warcraft and Counter Strike: Source.
In another Thread there was a guy with the same problem, he attached the MX-4 somehow and I don't know what that is, is it something you buy or is it something you download? The MX-4 seemed to be working for him so I wanna try that.


My System SpecsSystem Spec
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19 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Jader View Post
Hello, I have some serious problems with my computer. I get black screen everytime I play games, like World of Warcraft and Counter Strike: Source.
In another Thread there was a guy with the same problem, he attached the MX-4 somehow and I don't know what that is, is it something you buy or is it something you download? The MX-4 seemed to be working for him so I wanna try that.
MX-4 is thermal paste for your cooling unit on the CPU. There are other possible factors that cause black screens. Run the FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net and |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card.

Also, overheating may be caused by dust. Get a can of compressed air and blow your system out keeping the can as upright as possible.

How long have you been having problems? How old is your hardware? How old is your Windows installation? When was the last time you did a clean install (format and install) or repair install (install over the top of the current installation through Windows) of Windows 7?
My System SpecsSystem Spec
19 Jan 2012   #3

Windows 7 Home Premium x64
 
 

Okey, I'll try this.
My System SpecsSystem Spec
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19 Jan 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Also, please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information. The instructions do not just include blue screen crash logs but other system logs to determine possible errors with applications and system files.

Run Hardware - Stress Test With Prime95 to determine any other hardware problems.
My System SpecsSystem Spec
19 Jan 2012   #5

Windows 7 Home Premium x64
 
 

I've tryed all this, there is nothing wrong with my hardware because my neighbor helped me with this but now he has gone to another city. I might need to take away all the dust that might be in there, so I will try that. And also will try with the compressed air.
My System SpecsSystem Spec
19 Jan 2012   #6

Windows 7 Home Premium x64
 
 

And I'm not getting any blue screens, might be easier if I had them though...
My System SpecsSystem Spec
19 Jan 2012   #7

Windows 7 Home Premium x64
 
 

This guy has the exact same problem as me. http://www.sevenforums.com/crashes-d...ing-games.html
My System SpecsSystem Spec
19 Jan 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Jader View Post
I've tryed all this, there is nothing wrong with my hardware because my neighbor helped me with this but now he has gone to another city. I might need to take away all the dust that might be in there, so I will try that. And also will try with the compressed air.
Just because someone helped put the hardware together for you, that does not mean that you cannot have hardware related issues. New hardware can be faulty, assembly can cause hardware to become faulty if proper electrostatic discharge techniques are not used, and hardware may overheat if the proper cooling components are misaligned or missing thermal paste.

Those hardware tests determine whether your components are overheating. You can also use other hardware monitors to determine if you are having voltage spikes or power supply problems during those tests. I would first like to check temperatures before worrying about the power supply as this sounds more like a heat issue (much as in the link you pointed to).

Quote   Quote: Originally Posted by Jader View Post
And I'm not getting any blue screens, might be easier if I had them though...
As I said, the http://www.sevenforums.com/crashes-d...tructions.html allow us to determine more information than just that pertaining to blue screen related crashes. It would really help if you followed those instructions so we can determine whether your problems are hardware or software related.
My System SpecsSystem Spec
19 Jan 2012   #9

Windows 7 Home Premium x64
 
 

Ah okey, thanks for your help!
My System SpecsSystem Spec
19 Jan 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Jader View Post
I've tryed all this, there is nothing wrong with my hardware because my neighbor helped me with this but now he has gone to another city. I might need to take away all the dust that might be in there, so I will try that. And also will try with the compressed air.
To remove dust, follow the following general procedure.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.
My System SpecsSystem Spec
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 Black screen while playing games on my computer




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