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Windows 7: Freeze playing Minecraft, Skyrim, and other video games. BCCode 116

20 Jan 2012   #1
AlastorL

Windows 7 Home Premium 64 bit
 
 
Freeze playing Minecraft, Skyrim, and other video games. BCCode 116

Alright, so after reinstalling drivers for my Nvidia Geforce GTX 570, updating Java, updating windows completely, I am still at a loss as to how to go about fixing this problem.

When playing anything graphics-intensive (Minecraft, Skyrim, or any video game) I will get about 4 minutes of gameplay, and then the screen will freeze while the audio sounds like it is grinding to a halt. Only after rebooting in safemode, where windows gives me a error screen that contains this message:

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	116
  BCP1:	FFFFFA800D93C4E0
  BCP2:	FFFFF880100B4AE4
  BCP3:	FFFFFFFFC000009A
  BCP4:	0000000000000004
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\011912-32588-01.dmp
  C:\Users\Doug\AppData\Local\Temp\WER-99793-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Afterwards I'm able to reboot my PC normally.

I've used multiple hardware monitoring programs to make sure my system is not overheating when this happens.

Attached is the .zip file I have created as I followed the BSOD Posting instructions. I will greatly appreciate any help on this matter.


My System SpecsSystem Spec
.
20 Jan 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\AlastorL\Windows_NT6_BSOD_jcgriff2\011912-32588-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0324e000 PsLoadedModuleList = 0xfffff800`03493670
Debug session time: Thu Jan 19 23:37:27.820 2012 (UTC - 7:00)
System Uptime: 0 days 0:13:17.866
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d93c4e0, fffff880100b4ae4, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c3bae4 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d93c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880100b4ae4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+c3bae4
fffff880`100b4ae4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02ddeb88 fffff880`1014f000 : 00000000`00000116 fffffa80`0d93c4e0 fffff880`100b4ae4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02ddeb90 fffff880`10122867 : fffff880`100b4ae4 fffffa80`0b8be000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ddebd0 fffff880`1014ee0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0d93c4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02ddec80 fffff880`0f437ec1 : fffffa80`0be0fc00 00000000`00000080 00000000`00000000 fffffa80`0b8b7010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02dded00 fffff800`03565fee : 00000000`03b86646 fffffa80`0b8db620 fffffa80`06a0cb30 fffffa80`0b8db620 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02dded40 fffff800`032bc5e6 : fffff800`03440e80 fffffa80`0b8db620 fffff800`0344ecc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02dded80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+c3bae4
fffff880`100b4ae4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+c3bae4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
If you are overclocking any hardware, please stop.

See STOP 0x116: VIDEO_TDR_ERROR troubleshooting for more information regarding your crashes. Closely follow the first three posts by usasma in that thread.

Update the following drivers. The drivers may already be the latest, so if you cannot find an update, do not worry too much about it. You may want to install the drivers in compatibility mode for Vista if the newest are still prior to July 13, 2009. Drivers - Install Vista Drivers on Windows 7 may be a useful resource.
Code:
wacommousefilter	fffff880`073b5000	fffff880`073bd000	Fri Feb 16 11:12:17 2007 (45d5f401)	00005ace		wacommousefilter.sys
LVUSBS64		fffff880`0721d000	fffff880`07227980	Sat Jul 26 09:06:36 2008 (488b3d7c)	00019bfe		LVUSBS64.sys
You may use the following sites as references for finding drivers. We recommend finding the manufacturer of the driver and downloading drivers directly from the manufacturer or software developer. If you have trouble finding a driver or driver manufacturer, let us know and we will do our best to assist you. If you need help, please provide the device name, manufacturer, and the driver .sys file that you are looking for.
  1. Driver Reference is a good site to find the driver .sys files, their descriptions, and the site most likely to contain an update.
  2. Driver Search Methods provides driver manufacturers and links to their homepages.
There are a few methods for updating drivers.
  1. Installing and updating drivers in 7
  2. Driver Install - Add Hardware Wizard
  3. Driver Install - Device Manager

To fully re-install a driver, use the following steps.
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Find the device you are trying to uninstall by expanding the appropriate set of devices
  6. Right click the device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer
  10. Install the latest driver for the device once Windows starts.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer
  11. Install the latest driver for the device once Windows starts.
Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120% (if you have both installed, remove both), as they use drivers called sptd.sys and dtsoftbus01,sys that are known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
My System SpecsSystem Spec
20 Jan 2012   #3
AlastorL

Windows 7 Home Premium 64 bit
 
 

After following these steps, I've resolved my problem:

I removed all of Nvidia software using the installer .exe for the latest GeForce drivers

I rebooted in safe-mode, and used Driver Sweeper to remove Nvidia Display drivers

I rebooted normally, reinstalled my drivers, rebooted again, and now everything is fine.
My System SpecsSystem Spec
.

20 Jan 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Good troubleshooting. Glad you were able to get the problem resolved.
My System SpecsSystem Spec
17 Feb 2012   #5
morganrd13

Windows 7 Home Premium 64bit
 
 

Thought I would post my solution to a similar problem.
I was getting the BSOD while playing Skyrim. After about 10 minutes of play the game would freeze, the Blue Screen would pop up, and the computer would restart.
Checking the dump file using BlueScreenView revealed that the drivers ntoskrnl.exe and nvlddmkm.sys were causing the problems. However, as most of you have probably discovered, this could be all sorts of things.
First I did a clean reinstall of my Nvidia video drivers.
Then I bought a new video card, the GTX550 Ti. Not a big deal, since I wanted to upgrade anyway.
I ran memtest86 for 8 hours with no errors. I switched my RAM to new slots.
I tried several of the workarounds mentioned in various posts, such as copying the nvlddmkm.sy_ file from the Nvidia drivers folder to replace the nvlddmkm.sys file in System32.

But I had a sneaking suspicion that this was hardware related, since I had made no changes to my system and had been playing Skyrim for 2 months without issue. So I ordered new RAM, the exact make and model that I was currently using.

It came yesterday, I switched out the RAM, and now I have had zero issues for 24 hours. I really put a load on my system too, running Skyrim at the highest settings for about two hours (yay, I get to play again!), and then streaming a movie in HD. Completely stable.

I know this might not help everyone, but for me, it was bad RAM. The RAM I replaced, I guess because its been about year and half since I bought it, was now only $30 for 4G. So I considered it a no-brainer investment. If it wasn't bad RAM, I had 8G.

For what its worth...
My System SpecsSystem Spec
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 Freeze playing Minecraft, Skyrim, and other video games. BCCode 116




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