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Windows 7: Random recurring BOSD on HP Pavilion dm4 Notebook, ATI Radeon

01 Feb 2012   #11

Windows 7 Home Premium 64bit
Reinstallation, Stresstest and fingerprintscanner

Since your last post I have deinstalled the ati card and he amd catalyst software completely, rebootet, then tried to install the latest catalyst suite, which again failed saying that it wasn't for my version of the graphics adapter.
I then went and installed another pack of catalyst, presumably older, but it worked. And it updated my atikmpag.sys, which might now be fixed?

I tried the Furmark stress test, but honestly didn't know what to look for. I let it run for about a minute and then got scared of damaging my system with the test, not knowing what i'm doing. Temperature rose to 78 ฐC max in this time. I don't know what temperature is too high. What would artifacts look like?

About the fingerprint reader: yes, there is one built-in in my notebook PC. To me it seems to work, so i don't really know what the problem is? Could it have to do with the fact that I downloaded every single software service pack from HP and updated everthing on my PC with these? Because after I did, suddenly two fingerprint readers seemed to be installed (i.e. two versions of the software). But i de-installed the newer one fom the Control Center/Programs. so it should be gone? as far as I remember that newer software couldn't really use the fingerprint scanner, so i deinstalled it.

Thx again so far.

By the way. how does this work here? Do you get paid for what you do? Are you employees or is it just user helping users? Like voluntary?

P.S.: I find it strange, that although this is an ATI Radeon HD 6xxxM card, and the only thing Ati offers me IS the new Catalyst Suite, it still says during installation, that its not for this card?

My System SpecsSystem Spec
01 Feb 2012   #12

Windows 7 Home Premium 64bit

But I think, since now the atikmpag.sys has been updates now, I think I will leave everything and see if that has helped.
Would overheating come from leaving the PC on too long (sometimes 2 days, but with "sleep" times in between)? Or shouldn' it be a problem?
My System SpecsSystem Spec
01 Feb 2012   #13

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

This is all volunteer work. That is why I don't respond instantly. I can only get on here on my free time to give support.

As for your video card, I'm not to sure why it is saying it is not compatible, but if you've got it running good now then I would just leave it alone. And overheating would only be caused by either dust build up, improper ventilation, or a faulty heat sink fan. And you won't damage your laptop by running furmark.

As for artifacts, look at the picture from the link.
ImageShackฎ - Online Photo and Video Hosting
My System SpecsSystem Spec
01 Feb 2012   #14

Windows 7 Home Premium 64bit

Well, then thanx again for your time and advice! I'd probably have given up.

I'll see what happens!
My System SpecsSystem Spec
04 Feb 2012   #15

Windows 7 Home Premium 64bit

Hi mgorman87!
hope you're doing fine!

Sadly and frustratingly, I just had a BOSD again. AFTER updating the atikmpag.sys. And it was more or less the same error, same situation as last time. The following happend:

I had firefox open with several tabs. One was a youtube-tab with a paused video. It was there for several hours, laptop "slept" in between, and then at some point i wanted to resume watching the vid. the video window went green, the laptop monitor went black for a split second, the picture went funny and when it came back, i had a warning message saying that the AMD graphics driver had been restored after breaking down. I thought the system had recovered, but i tried to close the youtube tab anyways, but upon doing that, the system froze and the blue screen came.

do you have any ideas? so this time and the last time it was pretty much associated with youtube (and adobe flash player). flash player plug-in keeps crashing ervery now and then anyways. but usually, theres no BOSD, when that happens.
btw, the switch between GPUs works fine now. so that part is fixed! yay, and thank you.

another question: apart from being annoying, are repeated BOSD's damaging to the computer?
Or could I decide to live with this BOSD every once in a while without doin any further damage?

thank you very much.
My System SpecsSystem Spec
07 Feb 2012   #16

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

Sorry for late replay. I have been busy with work

Crash was again caused by your video card timing out.

Let's try one more thing.

- uninstall all ATI stuff using Control Panel...Programs...Uninstall a program
- download and install the latest ATI driver package
- uninstall Catalyst Control Center (using the ATI uninstall manager)

Did you go through the troubleshooting from this link? -> STOP 0x116: VIDEO_TDR_ERROR troubleshooting


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb  4 21:25:15.717 2012 (UTC - 5:00)
System Uptime: 1 days 19:04:26.981
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7078 )
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
My System SpecsSystem Spec

 Random recurring BOSD on HP Pavilion dm4 Notebook, ATI Radeon

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