I've just registered here and hope I can get profound help and that I provide all the necessary information. Also I' trying my best to write in understandable English.
I have just had a blue screen and since it hasn't been the first time (as you will see in the dumpfiles), I want to do something about it.
I have bought my Pavilion dm4 on September, 6th, 2011.
The bluescreen has happened several times, but since after the first time everything ran after the restart I couldn't be bothered. The first several times it happened, when i reconnected the notebook to external power during operating. A window came up prompting me to choose whether i wanted to change the graphics processor (apparently, this has to do with the power management profiles and there are two graphics processors, for different power supply situations) and i clicked 'yes'. Then the blue screen. I then learned to never let the software change the graphics processor, neither when disconnecting or reconnecting to power. Which seemed to prevent the BOSD's.
But this time it reappeard under different circumstances. No change in power supply involved and no apparent reason (as far asI can tell).
I should add, that it even happened the first few times when the notebook was totally new, no new hardware and hardly any new software installed (exept for mozilla and vcl maybe). So that's especially annoying, recieving a new system that doesn't work.
On to the current bluescreen:
It said: "Attemt to reset the display driver
and recover from timeout failed"
and a lot of numbers and letters like STOP: =x00000116 and so on.
so it seems theres something wrong with the graphics driver.
But before I start changing anything, I wanted to hear from some of you experts, if that's all or if there seems to be another problem?
Heres the window that came up after the crash (sorry, some words I couldn't translate) :
OS version: 6.1.7601.2.1.0.768.3
Additional information on the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that can help describe he problem:
My System Info:
HP Pavilion dm4 Notebook PC (dm4 - 2000sg)
Windows 7 Home Premium, 64bit
Pre-installed, no recovery or changes.
Version 6.1.7601 Service Pack 1 Build 7601
I recieved the PC newly bought from HP on 2011-09-07
What do I have to do to fix it? Will I be able to then swith betwenn graphics processors?
Thanks for your help!