Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Code:3B Before and After fresh OS Install

21 Jan 2012   #1
Vlada

Windows 7 Ultimate 64bit
 
 
BSOD Code:3B Before and After fresh OS Install

I send post yesterday but nobody answer. Somebody has similar problem before some time but I don't know how problem completed.

For me BSOD only when try to shut down or restart comp.

BSOD Code: 3b
Caused by Driver: dxgkrnl.sys
Caused by Adress: dxgkrnl.sys+2756

After that computer restart, boot and I shut down normal. I can turn on and again normal restart/shut down. Always after playing game and when immediately try to shut down or computer in idle sometimes and I install some program than software want restart and i see BSOD. For now 5 BSOD for one week.


My System SpecsSystem Spec
.

21 Jan 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

The information you provided is a little ambiguous. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with additional information about your system so we may better help you.

The driver you mention is part of DirectX. Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts

Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s)
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer after uninstalling drivers for all display cards
  10. Install the latest driver for the display cards once Windows starts
My System SpecsSystem Spec
21 Jan 2012   #3
Vlada

Windows 7 Ultimate 64bit
 
 

My display driver is always last driver. Not preview or beta. I have one graphic card.
Everytime I uninstall and clean in safe mode with Driver Cleaner Pro or Driver Sweaper or both and first uninstall in device manager. Sound driver is same like always from mobo site

Now wait 12.1 driver. But I think this is not software issue or is some windows update.

My computer work almost one year normal.
No HW install few months. Maybe 11.12 is problem but I am not sure. I must wait few hours or few days to see BSOD.
Everything is on default clocks and now wait. I flash mobo BIOS, connect everything again.
PSU only can test 5V and 12V with multimeter on molex and
both rails are perfect.
I will test RAM overnight. No BSOD today with several restart but problem it's not over.
Everything is under warranty but I must know first what is problem???
My System SpecsSystem Spec
.


21 Jan 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with additional information about your system so we may better help you.
My System SpecsSystem Spec
21 Jan 2012   #5
Vlada

Windows 7 Ultimate 64bit
 
 

I install BlueScrean Viewer but no minidump file no.
When hit again i will post.
My System SpecsSystem Spec
21 Jan 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

To configure Windows to create minidumps, see Dump Files - Configure Windows to Create on BSOD OPTION ONE part 6. Also, do not use CCleaner or Windows disk cleaner after a blue screen as these may delete the minidump files.
My System SpecsSystem Spec
21 Jan 2012   #7
Vlada

Windows 7 Ultimate 64bit
 
 

OK i have BSOD after few minutes but need help to post (sorry).
I do what you say and save report in my documents Windows_NT6_BSOD_jcgriff2 folder.
And System Healt Report I save as HTML to desktop.
What now to do with HTML and folder in my documents.

I think to copy system healt report in folder Windows_NT6_BSOD_jcgriff2 folder and everything to compress and attach???
My System SpecsSystem Spec
21 Jan 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by Vlada View Post
OK i have BSOD after few minutes but need help to post (sorry).
I do what you say and save report in my documents Windows_NT6_BSOD_jcgriff2 folder.
And System Healt Report I save as HTML to desktop.
What now to do with HTML and folder in my documents.
In your reply box, there is a paperclip symbol for uploading files.

There is a useful tutorial for how to upload files on these forums, as well. You can follow the Screenshots and Files - Upload and Post in Seven Forums tutorial.
My System SpecsSystem Spec
21 Jan 2012   #9
Vlada

Windows 7 Ultimate 64bit
 
 

Attachment 194280

I am sorry i will try again if this is wrong
My System SpecsSystem Spec
21 Jan 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\Vlada\Windows_NT6_BSOD_jcgriff2\012112-12277-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c0c000 PsLoadedModuleList = 0xfffff800`02e51670
Debug session time: Sat Jan 21 10:11:25.386 2012 (UTC - 7:00)
System Uptime: 0 days 12:00:04.900
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005706756, fffff8800ba3fd00, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005706756, Address of the instruction which caused the bugcheck
Arg3: fffff8800ba3fd00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgkrnl!DXGADAPTER::ReleaseReference+16
fffff880`05706756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi

CONTEXT:  fffff8800ba3fd00 -- (.cxr 0xfffff8800ba3fd00)
rax=fffff8a023800000 rbx=ffbffa8007dc1000 rcx=ffbffa8007dc1000
rdx=0000000000007a2e rsi=ffbffa8007dc1000 rdi=ffffffffffffffff
rip=fffff88005706756 rsp=fffff8800ba406e0 rbp=0000000000000001
 r8=000000000000f45c  r9=fffff8a023800000 r10=0000000000ff0011
r11=fffff88005771578 r12=00000000001f3800 r13=0000000000000000
r14=0000000000000001 r15=00000000000000ad
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
dxgkrnl!DXGADAPTER::ReleaseReference+0x16:
fffff880`05706756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi ds:002b:ffbffa80`07dc1018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  sidebar.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88005706756

STACK_TEXT:  
fffff880`0ba406e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::ReleaseReference+0x16


FOLLOWUP_IP: 
dxgkrnl!DXGADAPTER::ReleaseReference+16
fffff880`05706756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgkrnl!DXGADAPTER::ReleaseReference+16

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799fa

STACK_COMMAND:  .cxr 0xfffff8800ba3fd00 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16

BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16

Followup: MachineOwner
---------
If you are overclocking anything, please stop.

Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Scroll down the page and click Utilities
  3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
  5. Download and install the driver.
  6. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

Thanks to JMH and zigzag3143 for the above information.

Code:
ASACPI	fffff880`04572000	fffff880`0457a000	Sun Mar 27 20:30:36 2005 (42476c4c)	00003c77		ASACPI.sys
My System SpecsSystem Spec
Reply

 BSOD Code:3B Before and After fresh OS Install




Thread Tools





Similar help and support threads
Thread Forum
Error code 0x8007045D when doing fresh install
So I launched my PC the other day and was greeted with a BSOD. System repair didn't work so I decided now would be a good time to install the Samsumg 840 EVO SSD that has just been sitting in my room for a while. So I unplugged the harddrive and then plugged in the SSD, but when installing I was...
Installation & Setup
BSOD instantly after a fresh recovery, bug check code 0x0000001a
Hello, This is my first post on this forum. After spending hours online on these BSODs, I finally decided to spit the error out somewhere since BSOD can occur out of nowhere and situation is different for everybody. My friend and I bought Asus N55 and N56VM on 27th Feb 2013...
BSOD Help and Support
BSOD playing Guild Wars 2, recent SSD install and fresh install of W7
I just added a new SSD drive and installed a fresh copy of Win 7 Enterprise. I have had a previous driver issue with this system in the past. The amazing people on this site helped me work it out. Now for the life I just can't seem to sort it out again myself this time. I ran and uploaded the...
BSOD Help and Support
BSOD Installing drivers after a fresh windows install, Code 0xf4
My computer was suffering from random bsods and viruses before. I atributed the bsods to viruses, but after reinstalling windows 7, I found that the bsods still happened. It seems to happen when installing drivers, or running prime95. Booting into safe mode allows me to pretty much do anything. ...
BSOD Help and Support
BSOD on fresh install when install updates, misc error codes
My system info is in my profile, installing Windows 7 x64 Ultimate Retail. Attached is all of the report info. I have no idea what is going on. Whenever I try to install all of the Windows updates it blue screens. Then it will reboot, try to apply the updates, and blue screen again. I've run...
BSOD Help and Support
Random BSOD - Fresh install, fresh system
Hi. I have installed a whole new windows 7 pro x64. My new mobo an ASus p5e3 pro along with new ram pc12800 gskill 2x2 ddr3 (running in 1066mhz due to my q6600) Everythingi s running perfectly...except some random BSOD. 4 total this week. I have posted a pack of dump file in here, the last 4...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App