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Windows 7: BSOD mainly 1e crashes in Windows 7

21 Jan 2012   #1
toddt

windows 7 64 bit
 
 
BSOD mainly 1e crashes in Windows 7

OK team,

This is my first post but I think I have the information needed.

I have been experiencing BSOD nastiness for the past two weeks. It seems to have started by one of two things. I tried to download a trial version of Corel PSP 4x. This file was downloaded at 7:30 PM on 1-10-12. I opened the file, used it a little, and went to bed. No problems!. That night, Windows downloaded a bunch of updates at about 3am. My wife used the computer that day with no problems. Later that day, another batch of windows updates was installed. That is when trouble started. The updates were:
KB2584146, 2644615, 2631813, 890830, 2538242.

What I have tried (may not be in precise chronological order):

I tried to uninstall PSP x4. The uninstall crashed, leaving a partial install.
I did a memory test. No problems found.
I did a system restore to a restore point before the PSP install, but I did not immediately update the windows updates.
Based on the reliability monitor, it looks like this worked until the updates were reinstalled automatically on 1/14. (Maybe, it is a little hard to tell.)
Since then I have updated the BOIS (megatrends m4a89TD pro usb3 from version 1101 to version 1901.)
Still having problems today. So I am looking for more help.
DMP files attached, PerfMon files attached.

Misc Info per "BSOD Posting Page"
Windows 7 64 bit retail version installed on new build in Feb. 2011.
Other system specs included in profile.

Thanks for your advice.
I


My System SpecsSystem Spec
.
21 Jan 2012   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Crashes are either 3rd party driver or hardware (memory, cpu, video card)

Start off by updating these two drivers.

Code:
atikmdag.sys Tue Apr 19 21:53:29 2011 (4DAE3C99)
Update your video card - ATI Radeon

Code:
Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB)
Update your Realtek drivers - Realtek


Then run driver verifier. If it crashes then upload a new report
Driver Verifier - Enable and Disable

If you experience no crashes then disable driver verifier and move on to the hardware tests. If you've already done them please run them again following the instructions in the tutorials I will link

1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 10:37:04.356 2012 (UTC - 5:00)
System Uptime: 0 days 11:55:14.512
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by : NETIO.SYS ( NETIO!RtlIndicateTimerWheelEntryTimerStart+97 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_NETIO!RtlIndicateTimerWheelEntryTimerStart+97
BiosReleaseDate = 02/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 22:41:03.127 2012 (UTC - 5:00)
System Uptime: 0 days 3:57:09.922
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+20d )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  avgwdsvc.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiCommitThreadWait+20d
BiosReleaseDate = 02/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 23:37:01.134 2012 (UTC - 5:00)
System Uptime: 1 days 1:04:16.929
Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+c7 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  steam.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!SwapContext_PatchXRstor+c7
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 22:31:45.845 2012 (UTC - 5:00)
System Uptime: 1 days 23:55:30.000
Probably caused by : memory_corruption ( nt!MmUnmapViewInSystemCache+68f )
BUGCHECK_STR:  0x34
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
FAILURE_BUCKET_ID:  X64_0x34_nt!MmUnmapViewInSystemCache+68f
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 15 20:40:28.894 2012 (UTC - 5:00)
System Uptime: 0 days 0:13:51.673
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+20d )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  steam.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiCommitThreadWait+20d
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 15 20:08:28.506 2012 (UTC - 5:00)
System Uptime: 0 days 0:23:05.661
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+49d1a )
BUGCHECK_STR:  0x18
PROCESS_NAME:  TESV.exe
FAILURE_BUCKET_ID:  X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+49d1a
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 15 19:44:35.475 2012 (UTC - 5:00)
System Uptime: 0 days 0:28:15.270
Probably caused by : ntkrnlmp.exe ( nt!PpmSnapIdleAccumulation+1b )
BUGCHECK_STR:  0xA
PROCESS_NAME:  steam.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!PpmSnapIdleAccumulation+1b
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 15 19:15:30.510 2012 (UTC - 5:00)
System Uptime: 0 days 23:17:37.345
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+4cdb1 )
BUGCHECK_STR:  0xA0000001
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+4cdb1
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 19:57:16.088 2012 (UTC - 5:00)
System Uptime: 0 days 0:46:46.243
Probably caused by : atikmdag.sys ( atikmdag+375105 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TESV.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+375105
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 19:09:46.690 2012 (UTC - 5:00)
System Uptime: 0 days 0:19:40.484
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 13:08:42.530 2012 (UTC - 5:00)
System Uptime: 0 days 6:47:13.685
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+171 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgtray.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiInsertTimerTable+171
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 24 23:04:18.971 2011 (UTC - 5:00)
System Uptime: 5 days 2:06:40.597
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  CivilizationV_
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
21 Jan 2012   #3
toddt

windows 7 64 bit
 
 

Thanks for the prompt reply!

I uploaded a new driver from ATI and Realtek. I am not so sure about the realtek driver. The website was a little weird. Then I set the verifier parameters per SOP and re-booted. The computer crashed on start. The "find and repair fixes" utility took over but was unable to fix the problem. I turned verifier off in safe-mode and restarted OK. Tried to run verifier again, same thing. It should have caused a couple of more dump files as blue screens resulted from each start attempt.

I did run one more pass on the memory test and had a failure box pop up.

New perfmon and BSOD test reports are attached. I will try to run the mem test/hardware tests overnight and will post results in the morning.

Thanks again, tt.
My System SpecsSystem Spec
.

21 Jan 2012   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Remove AVG. It was blamed in a crash. Use the removal tool to make sure it's all gone - AVG - Download tools and utilities

Replace with MSE - Microsoft Security Essentials - Free Antivirus for Windows

The other two crashes were verified dumps blaming the usbfilter driver

Go to the ASUS site and download the most recent chipset driver and also the usb 3 drivers
ASUSTeK Computer Inc. - Motherboards- ASUS M4A89TD PRO/USB3

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 19:45:16.855 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:43.010
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+41aa )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD5_VRF_usbfilter+41aa
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 18:14:50.130 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:37.285
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+41aa )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD5_VRF_usbfilter+41aa
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 13:04:38.845 2012 (UTC - 5:00)
System Uptime: 0 days 1:28:18.000
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+34d7 )
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x34
FAILURE_BUCKET_ID:  X64_0x34_AVGIDSFilter+34d7
BiosReleaseDate = 02/17/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
22 Jan 2012   #5
toddt

windows 7 64 bit
 
 

just a quick update. The stress test ran fine for over two hours. The memory test failed last night. I will try to isolate which stick is bad today. Hopefully not the motherboard! No need to reply to this e-mail. I will also install the fixes noted above.

Again, I am amazed by your prompt replies. Thanks team!
My System SpecsSystem Spec
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 BSOD mainly 1e crashes in Windows 7




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