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BSOD after updating Flash x64
Hi geeks and geekettes.
Please take a look and tell me what's happened.
Background: last night I needed to install 64-bit Flash. Since that no other changes in system, no installs.
Today playing a Youtube video caused display driver to stop working, showing only green color instead of video. Audio was OK. Windows promptly told me about the issue in notification area balloon, showing "Display driver had stopped working and had to be restarted", or something similar. I'm sure you know what message balloon I mean.
Starting the video again it went OK for about a minute, then BSOD. For me this looks straight forward case, ATI video drivers being culprit, but I would like you to tell me if this really was the case, and if so, what can I do to avoid same BSOD in the future?
WhoCrashed Home Edition tells this:
See my system specs for more details. OS is an OEM Windows Home Premium x64, upgraded with a retail Ultimate key using Anytime Upgrade to Ultimate.On Sun 22.01.2012 11:38:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\012212-20170-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x6C58)
Bugcheck code: 0x116 (0xFFFFFA800B978170, 0xFFFFF880011B8C58, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Sun 22.01.2012 11:38:23 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA800B978170, 0xFFFFF880011B8C58, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
All relevant information attached as per instructed by Jcgriff.
Thanks in advance.
Kari
Last edited by Kari; 22 Jan 2012 at 08:11. Reason: Typos