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Windows 7: Diagnose Random Crash

15 Aug 2009   #1

Windows 7 64
 
 
Diagnose Random Crash

Just curious if anyone has any insight into diagnosing random crashes on Windows 7. My computer will just be sitting there and all of a sudden reboot. No program launch or anything on my part, seems to be something either automated or windows internal that activates and causes a crash. Not sure how to resolve this. Any suggestions?

Thanks

My System SpecsSystem Spec
.

15 Aug 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dynatnt1 View Post
Just curious if anyone has any insight into diagnosing random crashes on Windows 7. My computer will just be sitting there and all of a sudden reboot. No program launch or anything on my part, seems to be something either automated or windows internal that activates and causes a crash. Not sure how to resolve this. Any suggestions?

Thanks
Could be a bunch of different reasons. For us to be able to help you we need you to put your system specs into userCP. could you also tell us if you: are 32 bit or 64, did a clean install or upgrade, have sleep and/or hibernate on.

Thanks

Ken
My System SpecsSystem Spec
15 Aug 2009   #3

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Hello Dynatnt and welcome to the SevenForums.

Crash and reboot are two different things. If you have chosen automatic updates, Windows sometimes have to reboot after installing an update.

Does it really crash? Blue screen with a lot of text? Or does it suddenly log you out and do a reboot?

Please tell a bit more. It would help us if you took some time and filled your system specs by clicking "My System Specs" on lower left corner of your post and filled the form.

Kari
My System SpecsSystem Spec
.


15 Aug 2009   #4

Windows 7 64
 
 

Thanks for the replies. I updated my system specs. I did an upgrade install from Vista 64. I do have sleep enabled with no hibernation.
Kari,
It is definitely a crash. BSOD if I am present, if not, I come back to a message saying Windows has restarted from a serious error. I check the log but have no idea what I am looking for.
Just curious if anyone has ideas what to check for.
My System SpecsSystem Spec
15 Aug 2009   #5

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Can you upload the dmp-file?
My System SpecsSystem Spec
15 Aug 2009   #6

Windows 7 64
 
 

Remind me where that is again....I forget.
My System SpecsSystem Spec
15 Aug 2009   #7

Windows 7 64
 
 

Nevermind, I found where they are located. Here is a zip file of my last 5 crashes. Hope this helps.

Thanks

Attachment 23333
My System SpecsSystem Spec
15 Aug 2009   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro Preview with Media Center
 
 

Thanks. Your dump from last saturday tells something about unable to load ntoskernel. I hope Ken finds back here, he understands it lot better than I.

I'll be back when I find something.

Kari
My System SpecsSystem Spec
15 Aug 2009   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dynatnt1 View Post
Nevermind, I found where they are located. Here is a zip file of my last 5 crashes. Hope this helps.

Thanks
Attachment 23333
Dynati
We have a resident wizard who just loves doing BSOD dump files. I have Pm'ed him this thread and I have subscribed to this thread so I will get email whenever its posted to.
Quote   Quote: Originally Posted by Kari View Post
Thanks. Your dump from last saturday tells something about unable to load ntoskernel. I hope Ken finds back here, he understands it lot better than I.

I'll be back when I find something.

Kari
Kari

The file does say its unable load load noskernal nut just before that it says something about a video driver on a xeon processor. So I assume its a mac and running win 7 in bootcamp. I dont know what the vid driver its using is.

I think John will be able to de-bug this but im not sure because the hal is different.

Dynati

Where were the dump files located?

Hope we can figure this out for you

Ken
My System SpecsSystem Spec
16 Aug 2009   #10
Microsoft MVP

 
 

All of the errors are in ntfs.sys (a Windows File system driver).
I'd suggest running chkdsk /r from an elevated (run as administrator) Command Prompt.
It'll tell you it can't run and will ask to run at the next reboot. Tell it yes and reboot to let it run.
I'd also suggest running a hard drive diagnostic on the hard drive - just to ensure that there are no issues with it.

As there are issues with the SiWinAcc.sys driver (a SiS storage controller driver) in some of the stack traces, I'd have to first suspect scheduled system backups as generating this error. Do you have scheduled operations with your backup software when this is happening? Maybe a conflict between Norton Ghost and Acronis TrueImage tasks?

Beyond that, there are numerous older drivers on the system, so I'd suggest updating them to the latest Windows 7 versions that are available. Here's a list of them:
Code:
SI3132.sys   Wed Oct 03 14:39:29 2007  Silicon Image SATA controller driver
PxHlpa64.sys Mon Dec 10 18:49:01 2007  Sonic CD/DVD burning software driver
symsnap.sys  Wed Dec 12 14:38:11 2007  StorageCraft Volume Snap-Shot driver (known issues with Windows) - probably associated with Norton Ghost
timntr.sys   Wed Aug 29 08:38:23 2007  Acronis TrueImage software driver
SiRemFil.sys Wed Jun 20 15:42:10 2007  Silicon Image SATA-Link controller driver
MacHALDriver.sys Wed Oct 31 19:04:16 2007  Mac BootCamp HAL driver
tifsfilt.sys Wed Aug 29 08:37:29 2007  Acronis TrueImage software driver
aaplmonf.sys Thu Dec 20 13:28:25 2007  Apple BootCamp Display driver 
RTKVHD64.sys Wed Nov 14 04:11:50 2007  RealTek HD Audio driver
v2imount.sys Wed Dec 12 14:08:40 2007  Norton Ghost software driver
SiWinAcc.sys Thu Jun 14 20:02:02 2007  Silicon Image SATA Accelerator driver
Here's a summary of the BSOD's:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Aug  6 19:52:03.419 2009 (GMT-4)
System Uptime: 0 days 7:53:23.119
BugCheck 24, {1904fb, fffff88008c7ffb8, fffff88008c7f810, fffff800034ebb46}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2cc9 )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Aug 11 08:40:55.089 2009 (GMT-4)
System Uptime: 0 days 10:31:36.902
BugCheck 24, {1904fb, fffff88006b0ff68, fffff88006b0f7c0, fffff800034e2b46}
*** WARNING: Unable to verify timestamp for SiWinAcc.sys
*** ERROR: Module load completed but symbols could not be loaded for SiWinAcc.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsDefineNtfsMcbRange+303 )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Aug 12 00:25:45.330 2009 (GMT-4)
System Uptime: 0 days 2:41:40.141
BugCheck 24, {1904fb, fffff88009079fb8, fffff88009079810, fffff800034e5b46}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2cc9 )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Aug 14 21:58:53.718 2009 (GMT-4)
System Uptime: 1 days 23:05:38.530
BugCheck 24, {1904fb, fffff88002583e68, fffff880025836c0, fffff800034d5b46}
*** WARNING: Unable to verify timestamp for SiWinAcc.sys
*** ERROR: Module load completed but symbols could not be loaded for SiWinAcc.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsDefineNtfsMcbRange+303 )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Aug 15 14:16:11.261 2009 (GMT-4)
System Uptime: 0 days 16:06:05.072
BugCheck 24, {1904fb, fffff88007f23fb8, fffff88007f23810, fffff800034dbb46}
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2cc9 )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
In short, I'd suspect (in this order):
- Norton issues due to problems with the Ghost software (ininstall it)
- Conflicts between Ghost and TrueImage (the above uninstall should remedy this)
- Disk Corruption (chkdsk /r should fix this)
- Issues with the physical hard drive (a manufacturer's diagnostic should identify this)
- Compatibility issues between your SiS chipset/storage drivers and Windows 7
- other driver/compatibility issues.
My System SpecsSystem Spec
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