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Windows 7: Computer startup errors

22 Jan 2012   #1
JGentiluomo

64 bit Windows 7
 
 
Computer startup errors

I'm running Windows 7 on a Dell XPS. Every time I turn off the laptop and start it back up, I get an error saying that Windows did not shut down properly and it prompts me to start it up normally or in safe mode. I have only tried starting it up normally.

Then, I get an error telling me that Windows is checking for repairs because it cannot start up properly. A few minutes after that, it prompts me to restart my computer, and then it finally gets to the sign-in screen. I log on and find that my computer has done a system restart from Dec. 20th, 2011. Games and programs I've downloaded since then are gone, but personal files like my music and pictures are still intact.

When I try to run a scan with Symantec, it tells me I need to update it - which I do - and then scan it. Every time, it finds one piece of trackware on a cookie and deletes it.

I don't have the time or patience to keep going through this every time I start up my laptop. I'm only 19 and in college and I'm not very tech savvy so I'm not very good with specifics and whatnot. I really need some support or help before I have to start writing essays and other college stuff.

Thanks in advance.


My System SpecsSystem Spec
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22 Jan 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Do you have a windows disc with that system (or can you get your hands on one?)
I think the easiest thing to do here to start with would be a secure file check.

SFC /SCANNOW Command - System File Checker

On another note I don't believe your programs are gone, only the desktop shortcuts to them. If you look for them in program files I think you may still find many if not all of them there.
My System SpecsSystem Spec
22 Jan 2012   #3
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

Can you describe exactly how you are turning your laptop off?

It would seem that something has happened between December 20th 2011 and now.

You may have a virus that Norton hasn't picked up.

Many of us use Malwarebytes to scan our systems and can recommend it.

You can download it here: Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer
My System SpecsSystem Spec
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22 Jan 2012   #4
JGentiluomo

64 bit Windows 7
 
 

Most of the time I turn off my laptop, I put it in Hibernate.

And Maguscreed, the programs are gone. I have tried to search for them.
My System SpecsSystem Spec
22 Jan 2012   #5
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

I'd be inclined to use Shut Down or Sleep rather than Hibernate.

In fact, I'd also be inclined to disable it.

Hibernate - Enable or Disable

How to disable and re-enable hibernation on a computer that is running Windows
My System SpecsSystem Spec
22 Jan 2012   #6
JGentiluomo

64 bit Windows 7
 
 

Why is that? Does that really have anything to do with my problem?
My System SpecsSystem Spec
22 Jan 2012   #7
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

It may do.

A problematic driver or an outdated BIOS can cause problems with restarting after Hibernation.

Crash on startup after hibernate

You're obviously having problems so it won't hurt to at least try shutting down instead of using hibernation. If the problem disappears we've at least pinned it down.

It won't hurt to check Dell Support either for updated drivers or BIOS.

Also, have you tried Maguscreed's suggestion?
My System SpecsSystem Spec
22 Jan 2012   #8
JGentiluomo

64 bit Windows 7
 
 

Thank you for your help.

I ran the SCANNOW check and the results were that there were no integrity problems, Symantec scans did not pick up any viruses, and hibernate has been disabled.

Should I shut down my computer normally and start it back up in a few minutes to see if the problem occurs again? Or should I take any other necessary precautions?
My System SpecsSystem Spec
22 Jan 2012   #9
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'll have to get on board with seavixen at this point. Corrupted files not being the case it's more than likely a driver power management issue.
It never hurts to check for updates on the manufacturers site as well.

I have never been a huge fan of hibernation either it has just never been the most stable method.
The only real way to really increase startup speed is with a ssd upgrade.
Sadly the price tag on those still hasn't gotten reasonable.
My System SpecsSystem Spec
22 Jan 2012   #10
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by JGentiluomo View Post
Thank you for your help.

I ran the SCANNOW check and the results were that there were no integrity problems, Symantec scans did not pick up any viruses, and hibernate has been disabled.

Should I shut down my computer normally and start it back up in a few minutes to see if the problem occurs again? Or should I take any other necessary precautions?
Just try shutting down. If your computer then restarts without difficulty I think we can assume that it's hibernation that's causing the problem.

I realise that a restart from a shut down takes a bit longer, but if it alleviates your problem, it's a small price to pay.

Do check with Dell though for any updates that are available.

http://support.dell.com/
My System SpecsSystem Spec
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