Windows 7: BSOD playing Call of duty: Modern Warfare & Modern Warfare 2

backr3ap · 23 Jan 2012

Hello guys, i got a BSOD, got it many times in a row, i think it's my ATI drivers, but i'm not sure, could you check it and tell me how to fix?

It's just restarting after a while of playing, after that it's turning on telling me that windows recovered from an unexpected shutdown, after it dumped all of the memory i can't turn it on for like 10 minutes, if i try to turn it on then it imediately turns off again. After waiting ~10 minutes it can be turned on again.

My Specs:
Windows 7 Home Premium x64
Intel Pentium Processor T4400(2.2 GHz, 800 MHz FSB)
ATI Mobility Radeon HD 4650
4GB RAM

It's a laptop, Acer Aspire 5738ZG to be exact.

backr3ap · 23 Jan 2012

Dumps. :P

usasma · 23 Jan 2012

SP1 isn't installed, please do the following:

Quote:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates

Older versions of Samsung KIES are known to cause BSOD's. Please ensure that you update this to the latest available version from the Samsung website

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Windows 7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

If this doesn't fix things, please run the Memory, Hard Drive, and Anti-Malware scans from here: Hardware Diags

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012312-17674-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Mon Jan 23 11:10:26.658 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:19.578
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
Bugcheck code C000021A
Arguments fffff8a0`0ba3d8f0 00000000`00000000 ffffffff`c0000001 00000000`001006d8
BiosVersion = V1.28          
BiosReleaseDate = 12/22/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012312-18392-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Mon Jan 23 10:46:05.284 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:19.203
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
Bugcheck code C000021A
Arguments fffff8a0`0b988b10 00000000`00000000 ffffffff`c0000001 00000000`001006d8
BiosVersion = V1.28          
BiosReleaseDate = 12/22/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012012-15990-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Thu Jan 19 15:53:03.064 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:19.983
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
Bugcheck code C000021A
Arguments fffff8a0`01d72160 00000000`00000000 ffffffff`c0000001 00000000`001006d8
BiosVersion = V1.28          
BiosReleaseDate = 12/22/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010612-17409-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Thu Jan  5 18:59:39.469 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:20.389
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
Bugcheck code C000021A
Arguments fffff8a0`005fc390 00000000`00000000 ffffffff`c0000001 00000000`001006d8
BiosVersion = V1.28          
BiosReleaseDate = 12/22/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

backr3ap · 23 Jan 2012

[QUOTE=usasma;1760120]SP1 isn't installed, please do the following:

Quote:

...
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Thanks man, you're a lifesaver, helped me so much!

usasma · 23 Jan 2012

Glad to help out!
Good luck to you!

backr3ap · 23 Jan 2012

Quote: Originally Posted by usasma

Glad to help out!
Good luck to you!

Uninstalled Daemon tools and installed service pack 1.

A new problem occured, i was playing modern warfare again and after like 20 min of gameplay my pc suddenly turned off(like i had a bluescreen), except that this time when i turned it back on there was no bluescreen, it got straight away to the login screen.

Can you help me?

usasma · 23 Jan 2012

Run the upload program again and let us know about what time the problem happened at.
We'll see what we can figure out.

backr3ap · 23 Jan 2012

dump 2 :P

usasma · 23 Jan 2012

This looks like it:

Quote:

Event[1491]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2012-01-23T18:10:22.196
Event ID: 86
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: Edgars-PC
Description:
The system was shut down due to a critical thermal event.
Shutdown Time = ?2012?-?01?-?23T16:10:22.196824100Z
ACPI Thermal Zone = ACPI\ThermalZone\TZS0
_CRT = 374K

Something overheated and the system shut off on you.
Suggest this free tool to monitor the sensors: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
Beyond that, open the case and make sure the fans are working and that there's no dust/dirt buildup that'd prevent cooling.

Be very, very careful as you can get serious burns reaching around inside the case!!!

backr3ap · 24 Jan 2012

Quote: Originally Posted by usasma

This looks like it:

Quote:

Event[1491]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2012-01-23T18:10:22.196
Event ID: 86
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: N/A
User Name: N/A
Computer: Edgars-PC
Description:
The system was shut down due to a critical thermal event.
Shutdown Time = ?2012?-?01?-?23T16:10:22.196824100Z
ACPI Thermal Zone = ACPI\ThermalZone\TZS0
_CRT = 374K

Something overheated and the system shut off on you.
Suggest this free tool to monitor the sensors: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
Beyond that, open the case and make sure the fans are working and that there's no dust/dirt buildup that'd prevent cooling.

Be very, very careful as you can get serious burns reaching around inside the case!!!

I have a laptop, should i still open the case?

Windows 7: BSOD playing Call of duty: Modern Warfare & Modern Warfare 2

BSOD playing Call of duty: Modern Warfare & Modern Warfare 2 problems?