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Windows 7: System reboots itself


23 Jan 2012   #1

Win& 32 bit
 
 
System reboots itself

What I have: - Windows 7 32 bit SP1
-AMD Athlon 64 Dual Core 3800+
-2 GIG RAM
-NVIDIA Quadro FX-450

What's happening:
The computer reboots itself. I've checked processor for heat sink problems, thinking this is an hardware issue.
I've attached required files. Any help is greatly appreciated.



My System SpecsSystem Spec
.

23 Jan 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello fredoz & welcome,
FYI...
There is no obvious attachment in your post.
My System SpecsSystem Spec
23 Jan 2012   #3

Win& 32 bit
 
 

I edited my post and attachments should be there.
My System SpecsSystem Spec
.


23 Jan 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Please answer all the questions below.
Note I have not time to examine your attachment ATM.

> Have you used a Registry Cleaner / Optimizer?

> What troubleshooting methods have you tried thus far?

> What alterations /downloads etc have you made/done to your computer between now & when it ran normally?

> Have you a System Restore point created prior to when you troubles began?

> Have you a recent back up { on an external hard drive} in case of need?

> Have you a Windows 7 disk?

> Have you had any BSOD's?

> Are you overclocking?





My System SpecsSystem Spec
23 Jan 2012   #5

Win& 32 bit
 
 

> Have you used a Registry Cleaner / Optimizer?
Yes

> What troubleshooting methods have you tried thus far?
Thinking it might be a hardware problem, I cleaned the CPU die where it makes contact with the heat sink. I applied new Arctic Silver compound


> What alterations /downloads etc have you made/done to your computer between now & when it ran normally?
Other than installing Win 7 in place of XP, none. Even before this was an intermittent problem. Now with Win 7 it seems to be more pronounced.

> Have you a System Restore point created prior to when you troubles began?
No.

> Have you a recent back up { on an external hard drive} in case of need?
Yes.

> Have you a Windows 7 disk?
Yes.

> Have you had any BSOD's?
Two, I think.

> Are you overclocking?
No.
My System SpecsSystem Spec
23 Jan 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

> Your use of a Registry Cleaner / Optimizer may have indeed been a contributing factor to your current glitches..

Current accepted wisdom with Win 7 is to NOT use a cleaner.

If you ever think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, or optimized it shouldn't.

In other words, injudicious use of "Registry cleaners" CAN & DOES cause problems.


> > Re your recent back up....was your system stable at that point?

> > > Re BSOD's

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
23 Jan 2012   #7

Windows 7 Professional x64
 
 

If you went from Windows XP to Windows 7 you probably did a clean install correct? If so and you had that problem before and it persists it probably isn't the registry. Also, have you checked your system's temperature to see if it's overheating?
My System SpecsSystem Spec
24 Jan 2012   #8

Win& 32 bit
 
 



__Current accepted wisdom with Win 7 is to NOT use a cleaner.

I had this problem with XP as well, just not so frequently





__We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

I edited my original post and uploaded the files you requested.




Regarding overheating: how does one check for that?
My System SpecsSystem Spec
24 Jan 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

> Please remove your Zone Alarm at least to test.
Make sure the inbuilt Firewall is turned on.

http://download.zonealarm.com/bin/fr...cpes_clean.exe



> Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (notbefore).
My System SpecsSystem Spec
24 Jan 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fredoz View Post
What I have: - Windows 7 32 bit SP1
-AMD Athlon 64 Dual Core 3800+
-2 GIG RAM
-NVIDIA Quadro FX-450

What's happening:
The computer reboots itself. I've checked processor for heat sink problems, thinking this is an hardware issue.
I've attached required files. Any help is greatly appreciated.
In addition to doing the items JMH has suggested please update the following drivers
Code:
ASACPI.sys    8/12/2004 9:52:52 PM           
nvmpu401.sys    4/13/2005 2:34:22 PM      
AsIO.sys    12/21/2005 3:55:21 AM   
nvm62x32.sys    10/17/2008 4:00:39 PM   
AGRSM.sys    11/10/2008 9:56:37 AM        
ssmdrv.sys    5/5/2009 5:05:18 AM    
nvlddmkm.sys    5/14/2009 3:32:27 PM       
RTKVAC.SYS    6/18/2009 2:36:37 PM
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Re; Overheating there are several good utilities to check temps including cpu-z, everest,aida, etc.
My System SpecsSystem Spec
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 System reboots itself




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