Windows 7: BSOD playing Skyrim, error 0x0000003B

Milamber · 23 Jan 2012

Hello

This happens a fair bit whilst playing Skyrim. Any help is appreciated

writhziden · 24 Jan 2012

Code:


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [J:\BSODDmpFiles\Milamber\Windows_NT6_BSOD_jcgriff2\012412-10202-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03400000 PsLoadedModuleList = 0xfffff800`03645670
Debug session time: Mon Jan 23 15:57:08.714 2012 (UTC - 7:00)
System Uptime: 0 days 1:49:14.869
Loading Kernel Symbols
...............................................................
................................................................
...............................................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80003481faa, fffff8800f0affd0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+24a )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003481faa, Address of the instruction which caused the bugcheck
Arg3: fffff8800f0affd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiCommitThreadWait+24a
fffff800`03481faa f00fba2e07      lock bts dword ptr [rsi],7

CONTEXT:  fffff8800f0affd0 -- (.cxr 0xfffff8800f0affd0)
rax=000007fffffae000 rbx=fffffa8013419790 rcx=fffff8800f0b0970
rdx=00000000000007ff rsi=00fffa0013419850 rdi=0000000000000102
rip=fffff80003481faa rsp=fffff8800f0b09b0 rbp=0000000000000000
 r8=fffffa8011bd8bb8  r9=0000000000000000 r10=fffffffffffffffd
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=fffff78000000008
iopl=0         nv up ei ng nz na pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
nt!KiCommitThreadWait+0x24a:
fffff800`03481faa f00fba2e07      lock bts dword ptr [rsi],7 ds:002b:00fffa00`13419850=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003481faa

STACK_TEXT:  
fffff880`0f0b09b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x24a


FOLLOWUP_IP: 
nt!KiCommitThreadWait+24a
fffff800`03481faa f00fba2e07      lock bts dword ptr [rsi],7

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiCommitThreadWait+24a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

STACK_COMMAND:  .cxr 0xfffff8800f0affd0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiCommitThreadWait+24a

BUCKET_ID:  X64_0x3B_nt!KiCommitThreadWait+24a

Followup: MachineOwner
---------

Loading Dump File [J:\BSODDmpFiles\Milamber\Windows_NT6_BSOD_jcgriff2\012312-10998-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0344a000 PsLoadedModuleList = 0xfffff800`0368f670
Debug session time: Mon Jan 23 04:00:32.931 2012 (UTC - 7:00)
System Uptime: 0 days 13:00:27.713
Loading Kernel Symbols
.........................................................Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000

Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800f054028, be200000, 5110a}

Probably caused by : hardware

Followup: MachineOwner
---------

3: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800f054028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Ruse.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`03ddfa58 fffff800`03413a3b : 00000000`00000124 00000000`00000000 fffffa80`0f054028 00000000`be200000 : nt!KeBugCheckEx
fffff880`03ddfa60 fffff800`035d7513 : 00000000`00000001 fffffa80`0f055d30 00000000`00000000 fffffa80`0f055d80 : hal!HalBugCheckSystem+0x1e3
fffff880`03ddfaa0 fffff800`03413700 : 00000000`00000728 fffffa80`0f055d30 fffff880`03ddfe30 fffff880`03ddfe00 : nt!WheaReportHwError+0x263
fffff880`03ddfb00 fffff800`03413052 : fffffa80`0f055d30 fffff880`03ddfe30 fffffa80`0f055d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03ddfc50 fffff800`03412f0d : 00000000`00000004 00000000`00000001 fffff880`03ddfeb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03ddfc90 fffff800`03406e88 : 00000000`00000002 00000000`14594380 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03ddfcc0 fffff800`034c552c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03ddfcf0 fffff800`034c5393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03ddfe30 00000000`627269f1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0e2cfda0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x627269f1


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

Loading Dump File [J:\BSODDmpFiles\Milamber\Windows_NT6_BSOD_jcgriff2\012112-11497-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03418000 PsLoadedModuleList = 0xfffff800`0365d670
Debug session time: Sat Jan 21 00:30:10.176 2012 (UTC - 7:00)
System Uptime: 0 days 1:15:49.957
Loading Kernel Symbols
...............................................................
................................................................
...........................................................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {10, f, 0, fffff800034bf805}

Probably caused by : ntkrnlmp.exe ( nt!RtlLookupFunctionEntry+b5 )

Followup: MachineOwner
---------

3: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 000000000000000f, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034bf805, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036c7100
 0000000000000010 

CURRENT_IRQL:  f

FAULTING_IP: 
nt!RtlLookupFunctionEntry+b5
fffff800`034bf805 4084ff          test    dil,dil

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  TESV.exe

TRAP_FRAME:  fffff88017c1f6c0 -- (.trap 0xfffff88017c1f6c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=fffff800034c25ec rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034bf805 rsp=fffff88017c1f850 rbp=fffff88003dd7180
 r8=fffff80003418000  r9=0000000000000000 r10=fffff800037855f3
r11=fffff88017c1faa0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!RtlLookupFunctionEntry+0xb5:
fffff800`034bf805 4084ff          test    dil,dil
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034941e9 to fffff80003494c40

STACK_TEXT:  
fffff880`17c1f578 fffff800`034941e9 : 00000000`0000000a 00000000`00000010 00000000`0000000f 00000000`00000000 : nt!KeBugCheckEx
fffff880`17c1f580 fffff800`03492e60 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`03499faa : nt!KiBugCheckDispatch+0x69
fffff880`17c1f6c0 fffff800`034bf805 : fffff880`17c1ffc0 fffff880`17c20060 00000000`00000001 fffff880`0163de28 : nt!KiPageFault+0x260
fffff880`17c1f850 fffff800`034bef90 : fffff800`03499faa fffff880`17c1f908 fffff880`00000003 fffff880`01624000 : nt!RtlLookupFunctionEntry+0xb5
fffff880`17c1f8c0 fffff800`034d0361 : fffff880`17c20778 fffff880`17c1ffd0 fffff880`00000000 00000000`00000102 : nt!RtlDispatchException+0xd0
fffff880`17c1ffa0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x135


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!RtlLookupFunctionEntry+b5
fffff800`034bf805 4084ff          test    dil,dil

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!RtlLookupFunctionEntry+b5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_0xA_nt!RtlLookupFunctionEntry+b5

BUCKET_ID:  X64_0xA_nt!RtlLookupFunctionEntry+b5

Followup: MachineOwner
---------

Loading Dump File [J:\BSODDmpFiles\Milamber\Windows_NT6_BSOD_jcgriff2\011412-12308-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03864000 PsLoadedModuleList = 0xfffff800`03aa9670
Debug session time: Sat Jan 14 04:01:40.398 2012 (UTC - 7:00)
System Uptime: 0 days 5:11:13.179
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800038e3847, fffff8800db5ee50, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800038e3847, Address of the instruction which caused the bugcheck
Arg3: fffff8800db5ee50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!SwapContext_PatchXSave+46
fffff800`038e3847 4983be1801000000 cmp     qword ptr [r14+118h],0

CONTEXT:  fffff8800db5ee50 -- (.cxr 0xfffff8800db5ee50)
rax=0000000000000004 rbx=fffff880009ee180 rcx=fffff88003d1bcc0
rdx=0000000000000000 rsi=fffffa80113f33f0 rdi=fffff880009f8fc0
rip=fffff800038e3847 rsp=fffff8800db5f830 rbp=fffff88003d1bc70
 r8=0000000000000000  r9=0000000000000f44 r10=fffff80003864000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=59fffa8011fe1060 r15=fffff880009f2f40
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!SwapContext_PatchXSave+0x46:
fffff800`038e3847 4983be1801000000 cmp     qword ptr [r14+118h],0 ds:002b:59fffa80`11fe1178=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  TESV.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800038e3847

STACK_TEXT:  
fffff880`0db5f830 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext_PatchXSave+0x46


CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff800038e3803 - nt!SwapContext_PatchXSave+2
	[ 01:21 ]
    fffff800038e38e4 - nt!SwapContext_PatchXRstor+2 (+0xe1)
	[ 09:29 ]
    fffff800038e3aa3 - nt!EnlightenedSwapContext_PatchXSave+2 (+0x1bf)
	[ 01:21 ]
    fffff800038e3b86 - nt!EnlightenedSwapContext_PatchXRstor+2 (+0xe3)
	[ 09:29 ]
4 errors : !nt (fffff800038e3803-fffff800038e3b86)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT_LARGE

STACK_COMMAND:  .cxr 0xfffff8800db5ee50 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

Followup: memory_corruption
---------

Possible causes are Memory problems... Corrupted hard disk system files... Corrupted System Files... Graphics Driver...
Hardware stop 0x124.
Possible causes are Memory problems... Corrupted hard disk system files... Corrupted System Files... Lack of Windows updates... Antivirus Software...
Possible causes are Memory problems... Corrupted hard disk system files... Corrupted System Files... Graphics Driver...

Thanks to Dave76 for help understanding possible causes.

We will start with the common problems first (see bold possible causes). Do the following steps and test after each to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.

If you are overclocking anything, please stop.
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
Stop 0x124 - what it means and what to try
Download and install HWiNFO64 Download to check hardware temperatures.
Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net and |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card.
Run Hardware - Stress Test With Prime95 to determine any hardware problems.

Milamber · 24 Jan 2012

Thanks very much.

I have downloaded a bootable version of memtest86 and will run this tonight and then the Windows 7 Memory test.

Will be in touch!

Milamber · 25 Jan 2012

I have tested my memory for 7.5 hours and it appears to be fine.

http://i.imgur.com/kbfnI.jpg

My temps at idle:

GTX580: 45
GTX580: 38
CPU: 34
Mobo: 25

My temps at load:

GTX580: 82
GTX580: 79
CPU: 41
Mobo: 27

writhziden · 25 Jan 2012

Quote: Originally Posted by Milamber

I have tested my memory for 7.5 hours and it appears to be fine.

http://i.imgur.com/kbfnI.jpg

My temps at idle:

GTX580: 45
GTX580: 38
CPU: 34
Mobo: 25

My temps at load:

GTX580: 82
GTX580: 79
CPU: 41
Mobo: 27

Your memtest should run for 7 passes, and we recommend at least 5. Yours only ran for 4, so it would be best if you test again.

Did you ever run the Memtest86+ for 7 passes (or more)? More is better in this instance.

Milamber · 16 Feb 2012

Hello

yes I did but forgot to take a photo with my phone.. I did 9 passes without errors.

writhziden · 16 Feb 2012

How are things running at this time? Any change? Also, do you have your graphics card linked via an SLI bridge?

Milamber · 16 Feb 2012

hi

I still get the error from time to time... My gpus are connected via sli bridge as my pc is used for 3d gaming.

writhziden · 16 Feb 2012

Have you tried removing the bridge and testing each card individually? If you do this, try running them just without the bridge and see if the crashes still occur. There have been many cases where the bridge or motherboard were to blame for graphics SLI not working properly. If no crashes occur with just the bridge removed, contact nVidia and Gigabyte for troubleshooting steps for your bridge.

If you still crash with the bridge removed, continue to testing each card individually. It is possible one of the cards or slots is bad. Post back how things go with these steps. Best of luck!

Milamber · 16 Feb 2012

Is my sli bridge faulty?

what indicators are there?

thanks !

Windows 7: BSOD playing Skyrim, error 0x0000003B

BSOD playing Skyrim, error 0x0000003B problems?