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Windows 7: BSOD on startup, error 1000007e


23 Jan 2012   #1

Windows 7 Ultimate x32
 
 
BSOD on startup, error 1000007e

I get the following error code and BSOD on startup.

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1053

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	C0000005
  BCP2:	8CE038B1
  BCP3:	807868F4
  BCP4:	807864D0
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\012312-10296-02.dmp
  C:\Users\fredrik\AppData\Local\Temp\WER-12370-0.sysdata.xml

Read our privacy statement online:
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Windows 7 wont start at all, Im only able to access it thru safe mode.
The last thing I did before this error was downloading a trojan removal from Symantec, since Norton couldn't remove it itself. After I run that program this problem appeared.
I tried to uninstalled Norton, and after that I downloaded Norton Removal Tool, but with no luck.

Any help is very much appreciated.
I use Windows 7 Ultimate 32-bit.

Thanks,
Fredrik


My System SpecsSystem Spec
.

23 Jan 2012   #2

Win 8 Release candidate 8400
 
 

I suspect you are still infected. Lets make sure

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.



Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
My System SpecsSystem Spec
24 Jan 2012   #3

Windows 7 Ultimate x32
 
 

Thanks for your reply.

I downloaded Malwarebytes to a working comptuter and saved it on an USB and installed in Safe Mode on my crashed computer.
It didnt find any objects.

Since I cant start Safe Mode with networking I tried to update the Malwarebytes database by hand by doing like it says here
But then the Malwarebytes told me that I had a corrupt or missng database, and the database was deleted.

Is there anything else to do or do I need to reinstall windows?

Thanks,
Fredrik
My System SpecsSystem Spec
.


24 Jan 2012   #4

Windows 7 Ultimate x32
 
 

I found this info:
Note: Starting with Malwarebytes Anti-Malware 1.60, you must also copy the file database.conf located within the Configuration folder which is in the same folder as rules.ref listed above.

So now I was able to do a full system scan with an updated database.
But still no treats was found and I can only access windows with safe mode with the networks disabled.

*edit*
Just an update, I reinstalled windows instead.
My System SpecsSystem Spec
Reply

 BSOD on startup, error 1000007e




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