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Windows 7: Dumping physical memory to disk


24 Jan 2012   #1

Win 7 Starter
 
 
Dumping physical memory to disk

Hi,

i have been looking for a while on the internet for a solution to this, and normally i get solutions quite easy, but this time i have to decided to be the one to post

my windows explorer was pretty slow and i have been moving pictures from my camera on my laptop, so i decided to restart the system. when it started to boot it just went into a blue scree loop, dell logo appears, then windows is trying to load and then i get the BSoD and it goes all over again, i cannot get into windows, i have tried safe mode through F8, somehow it doesn't work, the only thing i can open is the BIOS, but to me there is not much helpful info there, i haven't installed any software lately

the BSoD says:
stop 0x0000007E (0xc0000005 0x82005314, 0x807868FC, 0x807861E0)
dumping physical memory to disk

what could it be and how bad? i have a lot of things that i cannot possibly lose on my laptop

do you have any idea

i'd appreciate any info

My System SpecsSystem Spec
.

24 Jan 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi GretyM, welcome to 7F!

The stop stop 0x0000007E points to:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

One question before we go any further; Did you unplug the camera before you restarted the system?

We will need your System Info - See Your System Specs, and you should run the http://www.sevenforums.com/crashes-d...tructions.html

If you did.
My System SpecsSystem Spec
24 Jan 2012   #3

Win 7 Starter
 
 

Hi,

thanks for the quick answer. well I can't do either of both, or i think i can't

for the specs i would need to install that program, i cannot load Windows, i wouldn't know how to install it otherwise

for the dump files again, i cannot start my laptop

is there any other way of doing these steps you mentioned?
My System SpecsSystem Spec
.


24 Jan 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

We have to get windows started first, lets try getting into safe mode.
Have you ever tried to get into safe mode before this?

F8 is the correct key to initiate the 1012. You have to Immediately/simultaneously start tapping F8 when you restart or power up.

You may have to try several times, if you do get it, use the tab keys, and go down to, and select last known good configuration then touch enter or return.

If that does not work, did you make a system recovery disk when you first purchased your machine or do you have anything from Dell?
System Repair Disc - Create
System Recovery Options

And if you have the camera still plugged in, Please unplug it.
My System SpecsSystem Spec
24 Jan 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by GretyM View Post
Hi,

i have been looking for a while on the internet for a solution to this, and normally i get solutions quite easy, but this time i have to decided to be the one to post

my windows explorer was pretty slow and i have been moving pictures from my camera on my laptop, so i decided to restart the system. when it started to boot it just went into a blue scree loop, dell logo appears, then windows is trying to load and then i get the BSoD and it goes all over again, i cannot get into windows, i have tried safe mode through F8, somehow it doesn't work, the only thing i can open is the BIOS, but to me there is not much helpful info there, i haven't installed any software lately

the BSoD says:
stop 0x0000007E (0xc0000005 0x82005314, 0x807868FC, 0x807861E0)
dumping physical memory to disk

what could it be and how bad? i have a lot of things that i cannot possibly lose on my laptop

do you have any idea

i'd appreciate any info
Just in passing the above error code indicates a memory exception (probably a driver). Do what Anak suggests and report the results.

Is the Inspiron under warranty?
My System SpecsSystem Spec
24 Jan 2012   #6

Win 7 Starter
 
 

yes, i have unplugged the camera after using it

ok, so the accent is on "simultaneously", the first time it worked and i went with last know good configuration, the blue screen appeared again, then i only got into safe mode the fourth time and then i went with safe mode and windows loaded, i entered my password and i'm in safe mode without networking. i will just try the "with networking" part to save some of my files that i really need

i have had a recovery USB stick, which I have used to restore the system once, but then needed it and had to remove the content and then i forgot to make another recovery USB...serves me right now.

now that i'm in shall i make the recovery USB?
My System SpecsSystem Spec
24 Jan 2012   #7

Win 7 Starter
 
 

in reply to zigzag3143,

the laptop was in warranty until June last year, but since you mention it, i think it is bad....
My System SpecsSystem Spec
24 Jan 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by GretyM View Post
yes, i have unplugged the camera after using it

ok, so the accent is on "simultaneously", the first time it worked and i went with last know good configuration, the blue screen appeared again, then i only got into safe mode the fourth time and then i went with safe mode and windows loaded, i entered my password and i'm in safe mode without networking. i will just try the "with networking" part to save some of my files that i really need

i have had a recovery USB stick, which I have used to restore the system once, but then needed it and had to remove the content and then i forgot to make another recovery USB...serves me right now.

now that i'm in shall i make the recovery USB?
Okay, that is progress. If that is the format you prefer yes, make the recovery USB.

Unless you made some modifications like, a larger HDD or an external HDD the specs for your 1012 only call for 160GB HDD in it, and that is not much room for working with pictures.

If you can move around windows I would suggest trying to remove as many of your pix files as possible, get as much as you can off the machine, pixs, files/folders, downloaded programs make it as lean as possible.

If your machine seems to be reacting better you may be able to run a SFC /SCANNOW Command - System File Checker option two in safe mode CMD prompt, run it at least three times.

If not then you will have to try safe mode with networking, download, and run the http://www.sevenforums.com/crashes-d...tructions.html
Will you have any trouble creating the zip file?

Quote:
Type this "Compress and uncompress files (zip files)" in the Help and Support program's Search Box. It will give you details like these.

"Right-click the file or folder you want to zip (compress), point to Send to, and then click Compressed (zipped) folder.

  • To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
  • To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions".
Source: Is zip program included in Windows 7? - Microsoft Answers
I am doing chores, but I will keep an eye on your situation.
My System SpecsSystem Spec
24 Jan 2012   #9

Win 7 Starter
 
 

hey, thanks a lot for your support

so, this is what happened: after safe mode i tried the option "repair my computer", also through F8, and followed the steps. I would say it was successful but i will also do what you suggested, first i want to get everything I need off it, then make my recovery USB just to have it for the future and never use it again for anything else

I will come back with results

thank you very much for your support, Anak, made my life easier
My System SpecsSystem Spec
25 Jan 2012   #10

Win 7 Starter
 
 

Update

so, now the laptop seems to work fine, i think it was restored to a previous point in time. i followed the steps in the BSOD instructions, i attached the results, if you still need them, also in the same folder i put the Resource and Performance Monitor, it failed quite a lot of the tests.

i will proceed with installing some antivirus programm, do all my updates and i have made a USB recovery and right now it's performing the SFC /SCANNOW command

and these are the specs i could find through the System Info application:
DELL Inspiron Mini 1012
Win 7 Starter
Intel(R) Atom(TM) CPU N450 @ 1.66GHz
Dell Inc. 0P9MDV
1,00 GB
(1) Intel(R) Graphics Media Accelerator 3150
Realtek High Definition Audio
1024 x 600 x 32 bits (4294967296 colors) @ 60 Hz
ST9250315AS ATA Device
3 Partitions
232,88 GB

when you have some time to take a look over these, let me know what you find out

thanks a lot
My System SpecsSystem Spec
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 Dumping physical memory to disk




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