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Windows 7: Random BSOD's After New Windows Install & During SWTOR


24 Jan 2012   #1

Windows 7 Ultimate x64
 
 
Random BSOD's After New Windows Install & During SWTOR

Ok, after the frustration of my previous post I have completely reinstalled windows:
Windows 7 ultimate x64 Retail
I am getting random BSOD's after the brand new install and format, also I have used a program called Driver Genius 2011 to scan for any errors and so far none were found, I cant even decide what triggers the BSOD's. My PC specs are in my profile and have only had it since Christmas 2010, with the recent addition of a Radeon HD 6770 card in order to play SWTOR. I can't for the life of me figure out how it is still doing it after a clean install. Someone, anyone, please help. I've followed the posting instructions and have uploaded both requested files in a .zip file!
Thanks!
-Zach
P.S. I started the new thread since I reinstalled windows, I hope that is ok, I'm new to forums and just completely fed up with my PC right now...


My System SpecsSystem Spec
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24 Jan 2012   #2

Windows 7 Ultimate x64
 
 

Forgot to mention I'm getting Driver_IRQL errors, Page File in Unpaged Area, and System Service BSOD's, like I said so completely random I don't even know how to post a proper title....
My System SpecsSystem Spec
24 Jan 2012   #3

Windows 7 Pro x64 -- PCLinuxOS KDE4 FullMonty 2011
 
 

Set the over clock back to default & see how that goes.
My System SpecsSystem Spec
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24 Jan 2012   #4

Windows 7 Ultimate x64
 
 

I have no idea really how to do that, and I've been all through the BIOS turning off anything and everything that even remotely looks like OC off and it still seems to happen.
Thanks for the super fast response btw.
My System SpecsSystem Spec
25 Jan 2012   #5

Windows 7 x64 Professional
 
 

Quote   Quote: Originally Posted by ZachY2072 View Post
I have no idea really how to do that, and I've been all through the BIOS turning off anything and everything that even remotely looks like OC off and it still seems to happen.
Thanks for the super fast response btw.
If you have a high end card you may want to underclock it until Bioware fixes their optimizations. Recently they introduced optimizations to make the game reasonable for low end cards but this has come at the cost of destabilizing (and potentially damaging) high end cards with BSOD and BLSOD -- which also results with corrupted DX resource and gpu drivers (both of whichi may need to be reinstalled after a SWTOR crash).

I wouldn't run the game at all with newer gpus until it has been addressed because this has a chance of damaging high end gpus.
My System SpecsSystem Spec
28 Jan 2012   #6

Windows 7 Ultimate x64
 
 

**bump**
I've been scouring these forums day and night for any sort of clue to help remedy my BSOD's and so far just bits and pieces.
To update this post a little bit and possibly reitterate a bit:
This is after a fresh install of Windows 7 Ultimate x64
I've updated every single thing Windows Update wants me to
Used Driver Genius 2011 and scanned constantly, updated everything it reccomended with its latest database,
Installed all the latest drivers for my ATI Radeon HD 6770 (as recent as two days ago)

Still getting BSOD's, operating from a combination of iPhone, wife's laptop, and work computers. Any information would be a great help, my debug and requested info from the posting instructions are on the very first post as an attachment. I haven't underclocked liked the previous post said because I am unsure of how to do it and don't want to risk damaging my brand new video card.
I throw myself to the mercy of Seven Forums and its infinite knowledge because if this doesn't work or I can't fix it I must resort to the PC repair shop :-(.
Thanks!
-Zach
My System SpecsSystem Spec
29 Jan 2012   #7

Windows 7 Ultimate x64
 
 

**bump**
My System SpecsSystem Spec
30 Jan 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [K:\BSODDmpFiles\ZachY2072\Windows_NT6_BSOD_jcgriff2\012412-16676-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02a19000 PsLoadedModuleList = 0xfffff800`02c56e70 Debug session time: Tue Jan 24 17:07:20.791 2012 (GMT-7) System Uptime: 0 days 0:10:49.632 Loading Kernel Symbols ............................................................... ................................................................ ................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffff7ffca01ee60, 0, fffff8000300464f, 2} Could not read faulting driver name Probably caused by : hardware ( nt! ?? ::FNODOBFM::`string'+40d80 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: fffff7ffca01ee60, memory referenced. Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. Arg3: fffff8000300464f, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000002, (reserved) Debugging Details: ------------------ Could not read faulting driver name READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc10e0 fffff7ffca01ee60 FAULTING_IP: hal!KeQueryPerformanceCounter+77 fffff800`0300464f 8b1d0ba80100 mov ebx,dword ptr [hal!HalpPmTimerTimeBias (fffff800`0301ee60)] MM_INTERNAL_CODE: 2 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: System CURRENT_IRQL: 0 TRAP_FRAME: fffff88002d8bae0 -- (.trap 0xfffff88002d8bae0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=000000022aab5001 rbx=0000000000000000 rcx=000000022aab5001 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8000300464f rsp=fffff88002d8bc70 rbp=0000000000000000 r8=000000002aab5001 r9=0000000000da7a64 r10=00000000000370ef r11=fffffa8005a16c00 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc hal!KeQueryPerformanceCounter+0x77: fffff800`0300464f 8b1d0ba80100 mov ebx,dword ptr [hal!HalpPmTimerTimeBias (fffff800`0301ee60)] ds:5380:fffff800`0301ee60=???????? Resetting default scope MISALIGNED_IP: hal!KeQueryPerformanceCounter+77 fffff800`0300464f 8b1d0ba80100 mov ebx,dword ptr [hal!HalpPmTimerTimeBias (fffff800`0301ee60)] LAST_CONTROL_TRANSFER: from fffff80002b087d2 to fffff80002a895c0 STACK_TEXT: fffff880`02d8b978 fffff800`02b087d2 : 00000000`00000050 fffff7ff`ca01ee60 00000000`00000000 fffff880`02d8bae0 : nt!KeBugCheckEx fffff880`02d8b980 fffff800`02a876ae : 00000000`00000000 00000000`00000000 fffff800`02a96200 00000000`00000011 : nt! ?? ::FNODOBFM::`string'+0x40d80 fffff880`02d8bae0 fffff800`0300464f : 00000002`2aab5001 00000000`00000246 fffff880`02d8bc98 00000000`00000018 : nt!KiPageFault+0x16e fffff880`02d8bc70 fffff800`02a97147 : 00000000`ffffffed 00000000`00000000 fffff880`02d6dfc0 00000000`00000001 : hal!KeQueryPerformanceCounter+0x77 fffff880`02d8bca0 fffff800`02a91d5c : fffff880`02d63180 fffff880`00000000 00000000`00000000 fffff880`03f0b588 : nt!PoIdle+0x5b7 fffff880`02d8bd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c STACK_COMMAND: kb FOLLOWUP_IP: nt! ?? ::FNODOBFM::`string'+40d80 fffff800`02b087d2 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+40d80 FOLLOWUP_NAME: MachineOwner IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 MODULE_NAME: hardware FAILURE_BUCKET_ID: X64_IP_MISALIGNED BUCKET_ID: X64_IP_MISALIGNED Followup: MachineOwner ---------
  2. Loading Dump File [K:\BSODDmpFiles\ZachY2072\Windows_NT6_BSOD_jcgriff2\012412-16816-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02a04000 PsLoadedModuleList = 0xfffff800`02c41e70 Debug session time: Tue Jan 24 16:28:07.083 2012 (GMT-7) System Uptime: 0 days 0:04:58.924 Loading Kernel Symbols ............................................................... ................................................................ ................. Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000096, fffff88003f0fbd0, fffff88002788a70, 0} Probably caused by : hardware ( dxgkrnl!DxgkCddSetPointerPosition+160 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000096, Exception code that caused the bugcheck Arg2: fffff88003f0fbd0, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88002788a70, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION} Privileged instruction. FAULTING_IP: dxgkrnl!DxgkCddSetPointerPosition+160 fffff880`03f0fbd0 f0e6f9 lock out 0F9h,al CONTEXT: fffff88002788a70 -- (.cxr 0xfffff88002788a70) rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000024 rdx=fffffa80057eb1c0 rsi=fffff880027894e0 rdi=000000000000018b rip=fffff88003f0fbd0 rsp=fffff88002789440 rbp=0000000000000b01 r8=0000000000000000 r9=0000000000000000 r10=0000000000000000 r11=fffff88002b15120 r12=0000000000000000 r13=0000000000000188 r14=0000000000000243 r15=0000000000000246 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 dxgkrnl!DxgkCddSetPointerPosition+0x160: fffff880`03f0fbd0 f0e6f9 lock out 0F9h,al Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: csrss.exe CURRENT_IRQL: 0 MISALIGNED_IP: dxgkrnl!DxgkCddSetPointerPosition+160 fffff880`03f0fbd0 f0e6f9 lock out 0F9h,al LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88003f0fbd0 STACK_TEXT: fffff880`02789440 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DxgkCddSetPointerPosition+0x160 FOLLOWUP_IP: dxgkrnl!DxgkCddSetPointerPosition+160 fffff880`03f0fbd0 f0e6f9 lock out 0F9h,al SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: dxgkrnl!DxgkCddSetPointerPosition+160 FOLLOWUP_NAME: MachineOwner IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: .cxr 0xfffff88002788a70 ; kb MODULE_NAME: hardware FAILURE_BUCKET_ID: X64_IP_MISALIGNED_dxgkrnl.sys BUCKET_ID: X64_IP_MISALIGNED_dxgkrnl.sys Followup: MachineOwner ---------
  3. Loading Dump File [K:\BSODDmpFiles\ZachY2072\Windows_NT6_BSOD_jcgriff2\012412-24538-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02a05000 PsLoadedModuleList = 0xfffff800`02c42e70 Debug session time: Tue Jan 24 16:02:19.108 2012 (GMT-7) System Uptime: 0 days 0:21:43.950 Loading Kernel Symbols ............................................................... ................................................................ ................ Loading User Symbols Loading unloaded module list ........... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {fffffa7ff1f068c4, 2, 1, fffff880047a50cc} Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys Probably caused by : atikmdag.sys ( atikmdag+1030cc ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: fffffa7ff1f068c4, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, value 0 = read operation, 1 = write operation Arg4: fffff880047a50cc, address which referenced memory Debugging Details: ------------------ WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cad0e0 fffffa7ff1f068c4 CURRENT_IRQL: 2 FAULTING_IP: atikmdag+1030cc fffff880`047a50cc 488bc4 mov rax,rsp CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: System TRAP_FRAME: fffff88002dfb960 -- (.trap 0xfffff88002dfb960) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8004ea0000 rdx=fffffa8005702f00 rsi=0000000000000000 rdi=0000000000000000 rip=fffff880047a50cc rsp=fffff88002dfbaf8 rbp=fffffa8005097480 r8=fffff88002dfbb20 r9=fffff88002dfba40 r10=fffff880046a2000 r11=fffff88002dfbac0 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na po nc atikmdag+0x1030cc: fffff880`047a50cc 488bc4 mov rax,rsp Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002a74b29 to fffff80002a755c0 STACK_TEXT: fffff880`02dfb818 fffff800`02a74b29 : 00000000`0000000a fffffa7f`f1f068c4 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx fffff880`02dfb820 fffff800`02a737a0 : 00000000`00000001 fffffa80`056f2000 fffffa80`056f2ef0 fffffa80`056f99b0 : nt!KiBugCheckDispatch+0x69 fffff880`02dfb960 fffff880`047a50cc : fffff880`047a2a28 fffffa80`056f2000 fffffa80`05097480 fffff880`02dddfc0 : nt!KiPageFault+0x260 fffff880`02dfbaf8 fffff880`047a2a28 : fffffa80`056f2000 fffffa80`05097480 fffff880`02dddfc0 00000000`00000000 : atikmdag+0x1030cc fffff880`02dfbb00 fffffa80`056f2000 : fffffa80`05097480 fffff880`02dddfc0 00000000`00000000 00000000`00000000 : atikmdag+0x100a28 fffff880`02dfbb08 fffffa80`05097480 : fffff880`02dddfc0 00000000`00000000 00000000`00000000 fffffa80`05703090 : 0xfffffa80`056f2000 fffff880`02dfbb10 fffff880`02dddfc0 : 00000000`00000000 00000000`00000000 fffffa80`05703090 00000000`00000000 : 0xfffffa80`05097480 fffff880`02dfbb18 00000000`00000000 : 00000000`00000000 fffffa80`05703090 00000000`00000000 00000000`00000000 : 0xfffff880`02dddfc0 STACK_COMMAND: kb FOLLOWUP_IP: atikmdag+1030cc fffff880`047a50cc 488bc4 mov rax,rsp SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: atikmdag+1030cc FOLLOWUP_NAME: MachineOwner MODULE_NAME: atikmdag IMAGE_NAME: atikmdag.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ebb3c7e FAILURE_BUCKET_ID: X64_0xD1_atikmdag+1030cc BUCKET_ID: X64_0xD1_atikmdag+1030cc Followup: MachineOwner ---------
  4. Loading Dump File [K:\BSODDmpFiles\ZachY2072\Windows_NT6_BSOD_jcgriff2\012412-32588-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02a02000 PsLoadedModuleList = 0xfffff800`02c3fe70 Debug session time: Tue Jan 24 13:51:57.871 2012 (GMT-7) System Uptime: 0 days 2:23:11.338 Loading Kernel Symbols ............................................................... ................................................................ ................. Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80002d8a24c, fffff88007ce0040, 0} Probably caused by : ntkrnlmp.exe ( nt!IopXxxControlFile+2bc ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002d8a24c, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88007ce0040, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!IopXxxControlFile+2bc fffff800`02d8a24c 0f8229050000 jb nt!IopXxxControlFile+0x7eb (fffff800`02d8a77b) CONTEXT: fffff88007ce0040 -- (.cxr 0xfffff88007ce0040) rax=0000000000000010 rbx=fffffa8003abe070 rcx=0000000000000000 rdx=000000000851f140 rsi=000000000851f140 rdi=fffffa8003abe0c0 rip=fffff80002d8a24c rsp=fffff88007ce0a10 rbp=fffff88007ce0ca0 r8=fffff8a00305b000 r9=000000000000001c r10=fffffa80039fa200 r11=00000000001f0003 r12=0000000000000000 r13=0000000000000001 r14=0000000000012024 r15=000000000000001c iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 nt!IopXxxControlFile+0x2bc: fffff800`02d8a24c 0f8229050000 jb nt!IopXxxControlFile+0x7eb (fffff800`02d8a77b) [br=0] Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: launcher.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002d8adf6 to fffff80002d8a24c STACK_TEXT: fffff880`07ce0a10 fffff800`02d8adf6 : 00000000`00000000 00000000`0000071c 00000000`00000001 00000000`00000000 : nt!IopXxxControlFile+0x2bc fffff880`07ce0b40 fffff800`02a71813 : 00000000`00000000 fffffa80`05d1b100 00000000`746c6644 fffff880`07ce0c38 : nt!NtDeviceIoControlFile+0x56 fffff880`07ce0bb0 00000000`756f2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`050aef38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x756f2dd9 FOLLOWUP_IP: nt!IopXxxControlFile+2bc fffff800`02d8a24c 0f8229050000 jb nt!IopXxxControlFile+0x7eb (fffff800`02d8a77b) SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!IopXxxControlFile+2bc FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aa44 STACK_COMMAND: .cxr 0xfffff88007ce0040 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!IopXxxControlFile+2bc BUCKET_ID: X64_0x3B_nt!IopXxxControlFile+2bc Followup: MachineOwner ---------
  5. Loading Dump File [K:\BSODDmpFiles\ZachY2072\Windows_NT6_BSOD_jcgriff2\012412-43602-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16841.amd64fre.win7_gdr.110622-1503 Machine Name: Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e70 Debug session time: Tue Jan 24 11:01:51.695 2012 (GMT-7) System Uptime: 0 days 0:00:35.536 Loading Kernel Symbols ............................................................... ............................................................. Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {0, 0, 0, 0} Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: 0000000000000000, The exception code that was not handled Arg2: 0000000000000000, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully. FAULTING_IP: +0 00000000`00000000 ?? ??? EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x1E PROCESS_NAME: System CURRENT_IRQL: 0 EXCEPTION_RECORD: fffff88002dfba68 -- (.exr 0xfffff88002dfba68) ExceptionAddress: fffff80002896cec (nt!PoIdle+0x000000000000015c) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000001 Parameter[1]: 0000000066c5a8fa Attempt to write to address 0000000066c5a8fa TRAP_FRAME: fffff88002dfbb10 -- (.trap 0xfffff88002dfbb10) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=000000001e9584ae rbx=0000000000000000 rcx=000000001e9584ae rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80002896cec rsp=fffff88002dfbca0 rbp=0000000000000000 r8=000000001e9584ae r9=0000000000da7a64 r10=fffffa800478d330 r11=fffff88002dfbcc0 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up di ng nz na po nc nt!PoIdle+0x15c: fffff800`02896cec 48894c2430 mov qword ptr [rsp+30h],rcx ss:0018:fffff880`02dfbcd0=fffff88002dd3180 Resetting default scope LAST_CONTROL_TRANSFER: from fffff800028812ee to fffff80002889590 STACK_TEXT: fffff880`02dfab58 fffff800`028812ee : fffffa80`054563f8 fffffa80`0478d1b0 fffff880`02dfb2d0 fffff800`028b6524 : nt!KeBugCheck fffff880`02dfab60 fffff800`028af2dd : fffff800`02a97eb8 fffff800`029d0de4 fffff800`02819000 fffff880`02dfba68 : nt!KiKernelCalloutExceptionHandler+0xe fffff880`02dfab90 fffff800`028b6950 : fffff800`029d8b0c fffff880`02dfac08 fffff880`02dfba68 fffff800`02819000 : nt!RtlpExecuteHandlerForException+0xd fffff880`02dfabc0 fffff800`028c38cf : fffff880`02dfba68 fffff880`02dfb2d0 fffff880`00000000 fffffa80`039f5b60 : nt!RtlDispatchException+0x410 fffff880`02dfb2a0 fffff800`02888c02 : fffff880`02dfba68 fffffa80`051d3598 fffff880`02dfbb10 fffff880`02dd3180 : nt!KiDispatchException+0x16f fffff880`02dfb930 fffff800`0288777a : 00000000`00000001 fffffa80`051d3598 00000000`00000000 00001f80`00e60060 : nt!KiExceptionDispatch+0xc2 fffff880`02dfbb10 fffff800`02896cec : 00000000`00000000 fffffa80`051d3598 00000000`00000000 ffffd319`2f001e22 : nt!KiPageFault+0x23a fffff880`02dfbca0 fffff800`02891d5c : fffff880`02dd3180 fffff880`02dddfc0 00000000`00000000 fffff880`00dc0f44 : nt!PoIdle+0x15c fffff880`02dfbd80 00000000`00000000 : fffff880`02dfc000 fffff880`02df6000 fffff880`02dfbd40 00000000`00000000 : nt!KiIdleLoop+0x2c STACK_COMMAND: kb FOLLOWUP_IP: nt!KiKernelCalloutExceptionHandler+e fffff800`028812ee 90 nop SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!KiKernelCalloutExceptionHandler+e FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aa44 FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e Followup: MachineOwner ---------
  1. This is usually related to hardware or a driver fault. Other possible causes are Memory problems... Graphics card memory problems... CMOS... Corrupted hard disk system files... Corrupted System Files... Missing Windows Updates... Drivers...
  2. This was caused by DirectX, your graphics card, or your graphics card driver. Other possible causes are Memory problems... Corrupted hard disk system files... Corrupted System Files... Graphics Driver...
  3. Caused by your graphics driver or an underlying driver conflict due to another driver causing the graphics driver to fail.
  4. This was the second crash that resulted while launcher.exe was running.
  5. Possible causes are Memory problems... Viruses... Corrupted hard disk system files... Corrupted System Files... Lack of Windows updates... Drivers...
    Thanks to JMH for helping with my understanding of this crash.

Thanks to Dave76 for help understanding possible causes.



We will start with the common problems first (see bold possible causes). Do the following steps and test after each to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.
  • If you are overclocking any hardware, please stop.


  • Download and install HWiNFO64 Download to check hardware temperatures.


  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory.


  • Run Hardware - Stress Test With Prime95 to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.


  • Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
    1. Download the latest drivers for your display card(s)
    2. Click Start Menu
    3. Right Click My Computer/Computer
    4. Click Manage
    5. Click Device Manager from the list on the left
    6. Expand Display adapters
    7. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    8. Restart your computer after uninstalling drivers for all display cards
    9. Install the latest driver for the display cards once Windows starts

    Alternatively:
    1. Login as an adminstrative user
    2. Download the latest drivers for your display card(s)
    3. Click Start Menu
    4. Click Control Panel
    5. Click Hardware and Sound
    6. Click Device Manager (the last link under Devices and Printers)
    7. Expand Display adapters
    8. Do the following for each adapter (in case you have multiple display cards)
      • Right click the adapter
      • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    9. Restart your computer after uninstalling drivers for all display cards
    10. Install the latest driver for the display cards once Windows starts


  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. Run Driver Verifier

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
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 Random BSOD's After New Windows Install & During SWTOR




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