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Windows 7: Blue screen error

24 Jan 2012   #1
iandxb

Windows 7 Professional 64bit
 
 
Blue screen error

My computer keeps shutting down and giving me this error message. Can anyone help?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000008C832
BCP3: 0000000000000002
BCP4: 0000000000084EE0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


My System SpecsSystem Spec
.
24 Jan 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by iandxb View Post
My computer keeps shutting down and giving me this error message. Can anyone help?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000008C832
BCP3: 0000000000000002
BCP4: 0000000000084EE0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
24 Jan 2012   #3
iandxb

Windows 7 Professional 64bit
 
 
blue screen

thanks for the reply. i have attached the mini dump file.
My System SpecsSystem Spec
.

24 Jan 2012   #4
iandxb

Windows 7 Professional 64bit
 
 

zigzag3143, i have attached the minidump file on the previous post. do i still need to do the second procedure of enabling minidumps in the sys dm system properties tab as the mini dump seemed to be there?
My System SpecsSystem Spec
25 Jan 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by iandxb View Post
zigzag3143, i have attached the minidump file on the previous post. do i still need to do the second procedure of enabling minidumps in the sys dm system properties tab as the mini dump seemed to be there?
you should configure your control panel as suggested. But if you are finding DMP files it probably already is.
My System SpecsSystem Spec
Reply

 Blue screen error




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