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Windows 7: BSOD after restarting when installed ATI drivers

25 Jan 2012   #1
tehpwn3dlife

Windows 7 Professional x64
 
 
BSOD after restarting when installed ATI drivers

Installing the ATI driver works but after the reboot when i'm supposed to log in, my computer gets BSOD. After the BSOD the graphics drivers disappear/uninstalls/disables.

The cycle of what's happening. Installing/unistalling - rebooting - logging i... BSOD!! - rebooting - logging in - "works" with some strange resolution.

So the problem is that i can't fully uninstall/install it. i'm trapped in this vicious circle lol

What i've updated/installed.
*BIOS
*DirectX
*D3D11
*vcredist sp1
*Every update from Windows

Info in attached files


My System SpecsSystem Spec
.
25 Jan 2012   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

My System SpecsSystem Spec
25 Jan 2012   #3
lsrvhayes

Windows 7 Professional 64bit
 
 

I've had this problem as well. "What I did" If you can log in to Safe Mode uninstall all AMD Catalyst drivers and the manager. Set folders to show hidden files and delete the AMD folders in programs and program data folders. I uninstalled the display driver through devise manager or roll it back to the standard VGA driver and reboot. You may want to download your catalyst package from another pc and have it ready. Or use the AMD auto detect program from AMD/support.com This worked for me. Sometimes the installation gets corrupt if you've tried installing it several times. Hope this helps ya.
My System SpecsSystem Spec
.

25 Jan 2012   #4
tehpwn3dlife

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by panais View Post
Thanks =)

Quote   Quote: Originally Posted by lsrvhayes View Post
I've had this problem as well. "What I did" If you can log in to Safe Mode uninstall all AMD Catalyst drivers and the manager. Set folders to show hidden files and delete the AMD folders in programs and program data folders. I uninstalled the display driver through devise manager or roll it back to the standard VGA driver and reboot. You may want to download your catalyst package from another pc and have it ready. Or use the AMD auto detect program from AMD/support.com This worked for me. Sometimes the installation gets corrupt if you've tried installing it several times. Hope this helps ya.
I'm getting BSOD aswell after the reboot when i've unistalled it, deleted folders. I don't know whats happening after the BSOD but i can log in after i get it.

The cycle of what's happening. Installing/unistalling - rebooting - logging i... BSOD!! - rebooting - logging in - "works" with some strange resolution.

So the problem is that i can't fully uninstall it. i'm trapped in this vicious circle lol
My System SpecsSystem Spec
25 Jan 2012   #5
lsrvhayes

Windows 7 Professional 64bit
 
 

Ahh! I've been there. Another trouble shootier you can try is swapping out your memory modules. One of them could be damaged or becoming damaged. If thats the case it will be an easy fix. Simple test to run though. take one out and boot. if you get the same bsod switch to the other module and try it. The video seem to lean towards memory causing a lot of the blues screens.
My System SpecsSystem Spec
25 Jan 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Loading Dump File [H:\BSODDmpFiles\tehpwn3dlife\Windows_NT6_BSOD_jcgriff2\012512-23899-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02a54000 PsLoadedModuleList = 0xfffff800`02c99670 Debug session time: Wed Jan 25 05:57:11.389 2012 (UTC - 7:00) System Uptime: 0 days 0:00:38.934 Loading Kernel Symbols ............................................................... ................................................................ .............................. Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa80068e92c0, fffff88006aa88c8, 0, 2} *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by : atikmpag.sys ( atikmpag+78c8 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa80068e92c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff88006aa88c8, The pointer into responsible device driver module (e.g. owner tag). Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000002, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: atikmpag+78c8 fffff880`06aa88c8 4883ec28 sub rsp,28h DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`023bb9c8 fffff880`07d61000 : 00000000`00000116 fffffa80`068e92c0 fffff880`06aa88c8 00000000`00000000 : nt!KeBugCheckEx fffff880`023bb9d0 fffff880`07d60d0a : fffff880`06aa88c8 fffffa80`068e92c0 fffffa80`05e4dc00 fffffa80`05e86010 : dxgkrnl!TdrBugcheckOnTimeout+0xec fffff880`023bba10 fffff880`0720ff07 : fffffa80`068e92c0 00000000`00000000 fffffa80`05e4dc00 fffffa80`05e86010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2 fffff880`023bba40 fffff880`07239b75 : 00000000`ffffffff 00000000`00000694 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b fffff880`023bbb20 fffff880`072382bb : 00000000`00000102 00000000`00000000 00000000`00000694 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71 fffff880`023bbb50 fffff880`0720b2c6 : ffffffff`ff676980 fffffa80`05e86010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb fffff880`023bbbf0 fffff880`07237e7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`05a7ac68 : dxgmms1!VidSchiScheduleCommandToRun+0x1da fffff880`023bbd00 fffff800`02d6bfee : 00000000`03b501e4 fffffa80`05e87210 fffffa80`03cce040 fffffa80`05e87210 : dxgmms1!VidSchiWorkerThread+0xba fffff880`023bbd40 fffff800`02ac25e6 : fffff800`02c46e80 fffffa80`05e87210 fffff800`02c54cc0 46432b2f`77636c57 : nt!PspSystemThreadStartup+0x5a fffff880`023bbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: atikmpag+78c8 fffff880`06aa88c8 4883ec28 sub rsp,28h SYMBOL_NAME: atikmpag+78c8 FOLLOWUP_NAME: MachineOwner MODULE_NAME: atikmpag IMAGE_NAME: atikmpag.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ebb331c FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys Followup: MachineOwner ---------
  1. Your display card or display card driver did not respond in a timely manner when the system sent it instructions to do so.

Run through the following steps to troubleshoot your crashes.
My System SpecsSystem Spec
25 Jan 2012   #7
tehpwn3dlife

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
[*]Your display card or display card driver did not respond in a timely manner when the system sent it instructions to do so. [/list]
Run through the following steps to troubleshoot your crashes.

I got to part 2

"Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net"

Installing work but then when I launched it I got BSOD.

(I ain't trying to overclock someting)
My System SpecsSystem Spec
25 Jan 2012   #8
tehpwn3dlife

Windows 7 Professional x64
 
 

I managed to install an ATI graphic driver! But now is the problem that when i'm trying to start a game I get BSOD.

(How i managed to install it. I inactivated and then activated my graphic card(s) in device manager. Then I restarted and activated it. Simple as that. (feeling dumb, lol) But the BSOD problem is still here/there)
My System SpecsSystem Spec
25 Jan 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Try uninstalling and re-installing the display card driver using the following steps.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts

Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s)
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer after uninstalling drivers for all display cards
  10. Install the latest driver for the display cards once Windows starts
My System SpecsSystem Spec
25 Jan 2012   #10
tehpwn3dlife

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by writhziden View Post
Try uninstalling and re-installing the display card driver using the following steps.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts

Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s)
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer after uninstalling drivers for all display cards
  10. Install the latest driver for the display cards once Windows starts
Thanks for the detailed explanation but I've already done this. I've managed to install an ATI graphic card driver but i'm still having the BSOD problem. Now it's happening when I start a game or running FurMark.

Maybe i've missed some driver or update. Can someone make list of what should be uppdated/installed/downloaded to a new-installed computer?

This is what I've fixed:
*BIOS
*Chipset
*Graphic card driver
*DirectX
*.NET Framework 4 (Windows update)
*Microsoft Visual 2005/20082010 x32 & x64 (SP1) (Windows update)
*Flash
*Java
*Every Windows update
My System SpecsSystem Spec
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 BSOD after restarting when installed ATI drivers




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