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Windows 7: PC will freeze and lock up randomly.


25 Jan 2012   #1

Windows 7 Professional x64
 
 
PC will freeze and lock up randomly.

Hi,
My computer will randomly freeze, or the screen will go black and I can not do anything except a reboot.
My Pc is custom built (nothing is overclocked)
Specs:
Windows 7 Pro x64
ASUS M4A89GTD/PRO USB3.0
AMD PhenomII x6 1075T
2x WD Caviar blue 250Gg HDD in RAID 0
EVGA NVIDIA GTS 450
8Gb DDR3 1600 G.Skill Ripjaws

My PC got replacement RAM 2 weeks ago. This problem has been going before the RAM replacement too.

First, the symptoms:
The PC will run in standard mode, but it just locks up at any given time. My PC has not been running for a full 24 hours without freezing up since this all started about 2 weeks ago. I had my browser open listening to Pandora, suddenly the PC froze and the sound made a constant buzzing until I rebooted it. It led me to think the audio driver was bad, so I re-installed the Realtek audio driver (which I've heard can cause issues) and it still froze up. I re-installed Windows last week, because these problems were still occurring, but the re-install did not fix it.

Conclusion:
While in safe mode, or booted from a live Linux flash drive, my PC has no problems running. This leads me to think I have a driver issue in Windows somewhere. I went to the ASUS website and downloaded the most recent drivers, (except the BIOS, which could be an issue, but I've seen PC's seriously screwed over when a bios update goes wrong. So I've been trying to avoid that) and installed them, but still, no luck. Sometimes my PC will even do a CHKDSK upon reboot, so could it be a RAID 0 issue?

I am not sure what to do at this point, so any help is wanted. I will be glad to give any more info if needed.

I have included 3 .dmp files, there were 3 BSOD's since I've installed Windows. Hopefully they can help find the issue.


My System SpecsSystem Spec
.

25 Jan 2012   #2

Win 8 Release candidate 8400
 
 

First thing that jumps out is asacpi.sys Yours is from 2005

Asacpi.sys

The pre 2009 version of this driver is a known bsod cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (notbefore).
My System SpecsSystem Spec
25 Jan 2012   #3

Windows 7 Professional x64
 
 

I installed the driver, rebooted into regular Windows, about 3 minutes in, the PC just rebooted, no warning at all, It did this twice, then Windows launched startup repair, it gave a message that it could not fix the problem, and I rebooted it. Then it would not boot past POST and the MemOK led stayed lit. I pushed the MemOK button and it started working again, booted into windows just fine. I have Comodo antivirus on the PC, which is blocking a lot of things, I was going to un-install Comodo and replace it with MSE, then during the un-install the comodo window said something about removing registry keys, and right then it got A BSOD.

At this point I absolutely have no idea what to do. I can't tell if it's a hardware issue or Software, or possibly both. I even opened the case and (after grounding myself incase of ESD) felt the components heatsinks inside, they were not hot to the touch, so I don't think it's overheating, which I had thought earlier.

Should I just re-install Windows? It seems all hell has broke loose on my PC...
My System SpecsSystem Spec
.


25 Jan 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by TP93 View Post
I installed the driver, rebooted into regular Windows, about 3 minutes in, the PC just rebooted, no warning at all, It did this twice, then Windows launched startup repair, it gave a message that it could not fix the problem, and I rebooted it. Then it would not boot past POST and the MemOK led stayed lit. I pushed the MemOK button and it started working again, booted into windows just fine. I have Comodo antivirus on the PC, which is blocking a lot of things, I was going to un-install Comodo and replace it with MSE, then during the un-install the comodo window said something about removing registry keys, and right then it got A BSOD.

At this point I absolutely have no idea what to do. I can't tell if it's a hardware issue or Software, or possibly both. I even opened the case and (after grounding myself incase of ESD) felt the components heatsinks inside, they were not hot to the touch, so I don't think it's overheating, which I had thought earlier.

Should I just re-install Windows? It seems all hell has broke loose on my PC...
If it is software that will be the fastest and most efficient thing to do. If hardware wont do a thing.
My System SpecsSystem Spec
25 Jan 2012   #5

Windows 7 Professional x64
 
 

Alright
My System SpecsSystem Spec
25 Jan 2012   #6

Windows 7 Professional x64
 
 

I'm guessing it's a hardware problem, because the PC will freeze&reboot randomly during BIOS, Windows installation, and when it's booted on a linux live usb drive. Now my PC has no operating system on it. I just got new replacement RAM from G.Skill two weeks ago. It seems like my next culprit is the motherboard. Any suggestions?
My System SpecsSystem Spec
26 Jan 2012   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by TP93 View Post
I'm guessing it's a hardware problem, because the PC will freeze&reboot randomly during BIOS, Windows installation, and when it's booted on a linux live usb drive. Now my PC has no operating system on it. I just got new replacement RAM from G.Skill two weeks ago. It seems like my next culprit is the motherboard. Any suggestions?
You might want to ask the mobo question in hardware section Im not that well versed in terms of what is available.

Ken
My System SpecsSystem Spec
26 Jan 2012   #8

Windows 7 Professional x64
 
 

Ok, I'll post a thread there, see what they can come up with.
My System SpecsSystem Spec
27 Jan 2012   #9

Windows 7 Professional x64
 
 

I posted this issue to the hardware and devices section. It sounds like I have a bad motherboard. I'm gonna see if I can get an RMA and get it replaced.

Thanks for the help!
My System SpecsSystem Spec
27 Jan 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by TP93 View Post
I posted this issue to the hardware and devices section. It sounds like I have a bad motherboard. I'm gonna see if I can get an RMA and get it replaced.

Thanks for the help!

Good luck
My System SpecsSystem Spec
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 PC will freeze and lock up randomly.




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